Windows Remote Assistance
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29 Februari 2012 15:55
There was a problem starting Remote Assistance - Remote Assistance is unavailable for the current user account. if you are using a Windows Guest account try logging in with another account. If you are not using a Guest account, try restarting your machine.
Now before you tell me to use another account, I am using the same domain account I always use and this had worked for six + months no change to the system or rights and now it won't work. I know my account is fine because if I log into another machine it works fine. So it's something borked on this machine. I've created a new Windows Profile and no change. I've tried the system file checker and no change. Constructive thoughts?
Semua Balasan
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29 Februari 2012 17:57
maybe a microsoft update was applied it didnt like?
what have you changed from the day it was working to now? New software? changed some settings? GPO setting?
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02 Maret 2012 6:47Moderator
Hi,
Please modify the following registry to check the result.
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\ProfileList\<YOUR_SID>
Note: You can view ProfileImagePath description in the right pane to verify your SID.After finding your SID registry, in the right, change State (REG_DWORD) = 0
Niki Han
TechNet Community Support
- Ditandai sebagai Jawaban oleh Niki HanMicrosoft Contingent Staff, Moderator 09 Maret 2012 8:19
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30 April 2012 18:32
Can you elaborate on why this is caused? What is the reason that guest accounts and accounts using mandatory profiles cannot initiate remote assistance? I would appreciate an explanation on whether this is a bug or "by design" and what the recommended approach of resolving this is? There is a reason for the user state registry key and am uncomfortable with changing this without justification. In either case, this seems like a poor workaround rather than a proper fix.
Your response is appreciated (Niki - or anyone else from Microsoft).
Thanks.
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