I Think I Got a Virus

Semua Balasan

• 08 Juni 2012 12:45

   

   
  

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  Any programs i want to run as administrator i get the message "Support mapper database entry could not be created"

  I have also tried to run a system restore and I get the message "System Restore could not start:"

  Laptop is extremely slow, noisy!!!  Please help

  Restore the computer to an earlier date using Safe Mode.

  1. Restart the computer and start tapping the F8 key, select the Safe Mode with Command Prompt option. If you are asked to select an operating system, use the arrow keys to select the correct one and press Enter. Log on as an administrator or with an account that has administrator credentials. At the command prompt, type %systemroot%\system32\rstrui.exe and then press Enter. Follow the prompts to restore the computer to an earlier date.

  2. After successfully restoring the system,  run your ‘anti’ programs to clean up any residual ‘nasties’ in the user folder(s). When the computer is clean, create a manual system restore point and name it, say, ‘After removing a recent infection’. This new, clean restore point can be used should you have to restore again in the near future.

  
  

  • Ditandai sebagai Jawaban oleh Leo HuangMicrosoft Contingent Staff, Moderator 13 Juni 2012 2:56
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  • Balas
  • Kutip

   
• 11 Juni 2012 6:28

  Moderator

   

   
  

  0

  Hi,

  Furthermore, I suggest to use MSE to scan the machine in Safe Mode:

  http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e1605e70-9649-4a87-8532-33d813687a7f

  ---

  Leo Huang

  TechNet Community Support

  

  • Ditandai sebagai Jawaban oleh Leo HuangMicrosoft Contingent Staff, Moderator 13 Juni 2012 2:56
  •  
  • Balas
  • Kutip