IE9 crashing


  • Crashes when trying to open in a new window, closing IE9, clicking on a link, just a multitude of scenarios.

    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: iexplore.exe
      Application Version: 9.0.8112.16446
      Application Timestamp: 4fb57c8f
      Fault Module Name: ntdll.dll
      Fault Module Version: 6.1.7601.17725
      Fault Module Timestamp: 4ec49b8f
      Exception Code: c0000005
      Exception Offset: 00033ab3
      OS Version: 6.1.7601.
      Locale ID: 1033
      Additional Information 1: 0a9e
      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
      Additional Information 3: 0a9e
      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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    10. července 2012 14:38


  • Hi,

    Firstly, please try the steps in Tips for solving problems when Internet Explorer crashes or stops working and see how it works.

    If issue persists, please check if the issue will also occur in Safe Mode.

    If the issue does not occur in Safe Mode, please use ShellExView to disable related extensions of Windows Explorer in Normal Mode:

    1) Please download ShellExView.


    Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.


    2) Extract the download file and double-click the "shexview.exe" file. It will scan the registry for all the shell extensions.

    3) Select all the non-Microsoft extensions in pink by press "Ctrl" in the keyboard.

    4) Click the "Disable Selected Items" on the toolbar and click Yes.

    5) Restart your computer and check if the issue is resolved.

    Hope this helps.

    Jeremy Wu

    TechNet Community Support

    11. července 2012 9:24

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