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IE 10 Installation Fails - Neutral package installation failed

    General discussion

  • IE 10 will not install in Windows 7 64 bit SP1

    I go past the prompt that says "restarting programs".  Then the installation fails.  The updates are all up to the minute.

    Please help me install IE 10

    Here is the log.  Same error in three tries.  It gives the IE10 Failed to install message.

    00:00.000: Started: 2013/02/27 (Y/M/D) 16:34:02.472 (local)
    00:00.016: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.016: Command line: "C:\Users\Pats Workstation\Downloads\IE10-Windows6.1-x64-en-us.exe"
    00:00.031: INFO:    Setup installer for Internet Explorer: 10.0.9200.16521
    00:00.047: INFO:    Previous version of Internet Explorer: 9.0.8112.16464
    00:00.047: INFO:    Checking if iexplore.exe's current version is between 10.0.8100.0...
    00:00.062: INFO:    ...and 10.1.0.0...
    00:00.062: INFO:    Maximum version on which to run IEAK branding is: 10.1.0.0...
    00:00.062: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.078: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.094: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.109: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.109: INFO:    Trying to extract ID: 7006 (0) as "IE10-neutral.Extracted.cab"
    00:00.499: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:00.515: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1A275.tmp\Spelling_en.msu.
    00:00.515: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:00.530: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1A275.tmp\Hyphenation_en.msu.
    00:00.546: INFO:    Trying to extract ID: 7128 (1033) as "IE10-support.cab"
    00:01.388: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    01:01.371: INFO:    The no reboot policy and supplemental files failed to download correctly. Default installation files will be used. Wait return value was 0x00000102 (258) [The wait operation timed out. ]
    01:01.402: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1A275.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1A275.tmp\HardwareBlockingList.xml"
    01:01.496: INFO:    Graphics Device Information: NVIDIA Quadro 600
    01:01.496: INFO:    Hardware support check succeeded. Installation will continue.
    01:01.496: INFO:    Windows 7 operating system detected.
    01:01.511: INFO:    Service pack major: 1
    01:01.511: INFO:    Service pack minor: 0
    01:01.511: INFO:    Service pack name:  Service Pack 1
    01:01.527: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True)
    01:01.527: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18044 >= 6.1.7601.17727 (True)
    01:01.542: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18015 >= 6.1.7601.17617 (True)
    01:01.558: INFO:    Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.18015 >= 6.1.7601.17932 (True)
    01:01.558: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    01:01.574: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    01:03.414: INFO:    Waiting for 0 prerequisite downloads.
    01:03.414: INFO:    The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
    01:03.446: INFO:    No reboot logic message NrApiStart(0), lParam=0x031b1838 returned 0x00000000.
    01:04.085: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    01:04.085: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    01:04.101: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE1A275.tmp\IE10-neutral.Extracted.cab
    01:04.116: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1A275.tmp\IE10-neutral.Extracted.cab /quiet /norestart
    01:18.796: INFO:    Process exit code 0x000036B3 (14003) [The referenced assembly is not installed on your system. ]
    01:18.796: ERROR:   Neutral package installation failed (exit code = 0x000036b3 (14003)).
    01:18.796: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
    01:18.812: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    01:18.812: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    01:18.812: INFO:    Waiting for Active Setup to complete.
    01:18.812: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    01:23.819: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    01:28.827: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    01:33.850: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    01:38.873: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    01:43.912: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    02:36.578: INFO:    Link clicked, opening URL in new window:'http://go.microsoft.com/fwlink/?LinkId=272316'
    06:31.594: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
    06:31.625: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1A275.tmp
    06:31.656: INFO:    Unable to remove directory C:\Windows\TEMP\IE1A275.tmp, marking for deletion on reboot.
    06:31.672: INFO:    Released Internet Explorer Installer Mutex

    Wednesday, February 27, 2013 10:11 PM

All replies

  • I have the same problem (have tried numerous times to reinstall, with reboots in between) and a very similar log. The critical error seems to be "Neutral package installation failed". All updates are installed and the troubleshooter has been no help at all.

    Two different PCs of the same build (Windows 7 Professional, Service Pack 1) show the same error. If I check for updates, IE10 does *not* appear in the list. Does this mean that the new release has been withdrawn because of these installation (or other) problems?

    Thursday, February 28, 2013 2:33 PM
  • Further information to above post.

    Steps I have tried:

    Reran all updates.  They returned as "previously installed".

    Disabled McAfee Firewall and Scanning.

    Ran as Administrator.

    Ran Check Disk.

    Tried installing in Safe Mode.

    Searched the internet for "neutral cab failed to install".  No hits. 

    I always get the same Error and failure.

    My system is a HP Z420 Workstation.  Intel Xeon E5-1607  3.00 GHZ  8MB RAM  Windows 7 Professional 64 bit SP1

    Any help will be most welcome.

    Thursday, February 28, 2013 3:10 PM
  • Same here.. Windows 7 32 bit Ultimate, IE9.

    Noted this:

    The neutral pack was not successfully downloaded from the internet.

    then

    ERROR:   Neutral package installation failed (exit code = 0x0000371b (14107)).

    - which are present in A Duesie's log file above

    INFO:    Download for bg-BG IE10_x86 pack initiated. Downloading http://download.microsoft.com/download/7/F/C/7FCD6AE3-E4D4-48A7-A034-A4873F006058/bg-bg/x86fre/Win6.1/cab/Windows6.1-KB2718695-x86.cab -> C:\Windows\TEMP\IE13C45.tmp\IE10_x86_bg-BG.cab.
    00:13.525: INFO:    Waiting for 0 prerequisite downloads.
    00:13.572: INFO:    The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
    00:13.713: INFO:    No reboot logic message NrApiStart(0), lParam=0x00092b20 returned 0x00000000.
    00:15.366: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    00:15.444: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    00:15.475: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE13C45.tmp\IE10-neutral.Extracted.cab
    00:15.522: INFO:    Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE13C45.tmp\IE10-neutral.Extracted.cab /quiet /norestart
    00:50.950: INFO:    Process exit code 0x0000371B (14107) [One or more required members of the transaction are not present. ]
    00:51.012: ERROR:   Neutral package installation failed (exit code = 0x0000371b (14107)).
    00:51.044: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
    00:51.075: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    00:51.090: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.

    This doesn't seem addressed in

    http://technet.microsoft.com/en-us/library/jj822323.aspx#BKMK_TroubleshootingDeploymentIssues

    for example.

    Submitted via Firefox..

    Thanks..


    D A Lawrie

    Thursday, February 28, 2013 6:42 PM
  • Tried downloading file in log above:

    http://download.microsoft.com/download/7/F/C/7FCD6AE3-E4D4-48A7-A034-A4873F006058/bg-bg/x86fre/Win6.1/cab/Windows6.1-KB2718695-x86.cab

    using Firefox.. and it succeeded. This begs the question why it fails during the IE 10 installation...


    D A Lawrie

    Thursday, February 28, 2013 7:05 PM
  • Observing the .tmp file in C:\Windows\Temp created during the sequence shows no change in the content once a set of files and folders is created at the start, consistent with the .cab file failing to download.

    The apparent default file shown in the log file IE10-neutral.Extracted.cab is present in that folder.


    D A Lawrie

    Thursday, February 28, 2013 7:17 PM
  • Launching C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1DB04.tmp\IE10-neutral.Extracted.cab /quiet /norestart

    from an admin command prompt manually gives the same error as the log file:

    Error 14107

    One or more required members... not present.


    D A Lawrie

    Thursday, February 28, 2013 7:23 PM
  • Hi,

    Also, try using System File Checker tool to scan the system.

    Follow this:

    http://support.microsoft.com/kb/929833


    Tracy Cai
    TechNet Community Support

    Friday, March 01, 2013 7:50 AM
  • I tried the SFC tool and it failed too at 11% complete.

    A Duesie

    Saturday, March 02, 2013 3:20 AM
  • H, SFC /scannow ran 100% ok on mine. Also ran SUR check.

    So.. ideas welcome..


    D A Lawrie

    Saturday, March 02, 2013 7:19 AM
  • SFC: no problem on my netbook (AcerOne, 1gb, 32 free)

    MSSE turned off... all kb2818833 fixes are Ok

    despite many reboots tried, always getting setup exit code 0x00009C59 (neutral cab too)

    I still want to upgrade but... THIS HAVE TO BE SOLVED BY MS....


    Marcelo E. Sauaf - MCSE/MCT Curitiba - PR, Brazil http://windowsok.com.br

    Wednesday, March 06, 2013 2:51 AM
  • So I tried looking for a full offline installer.. jsut to see if I could avoid the inexplicable download failure.

    But guess what.. sure, there are 'offline' installers.. but the first thing they do is check for updates!

    When is an offline installer not an offline installer, MS?


    D A Lawrie

    Wednesday, March 06, 2013 7:12 AM
  • And of course, like quite a few others, now it's available via Windows Update, I get code 9C59, which as usual, is an unexpected error.


    D A Lawrie

    Friday, March 15, 2013 6:43 AM
  • See this technical discussion - which seems unresolved.. I think.. it's getting pretty deep.

    http://answers.microsoft.com/en-us/ie/forum/ie10-windows_7/code-9c59/934234c9-9fc8-4962-a678-7c78d32e9bbe


    D A Lawrie

    Friday, March 15, 2013 6:46 AM
  • I'm on the same boat here.

    00:03.869: INFO:    Download for it-IT IE10_amd64 pack initiated. Downloading http://download.microsoft.com/download/7/F/C/7FCD6AE3-E4D4-48A7-A034-A4873F006058/it-it/amd64fre/Win6.1/cab/Windows6.1-KB2718695-x64.cab -> C:\Windows\TEMP\IE18F44.tmp\IE10_amd64_it-IT.cab.
    00:05.944: INFO:    Waiting for 0 prerequisite downloads.
    00:05.959: INFO:    The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.

    and then

    00:06.209: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE18F44.tmp\IE10-neutral.Extracted.cab
    00:06.209: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE18F44.tmp\IE10-neutral.Extracted.cab /quiet /norestart
    00:23.213: INFO:    Process exit code 0x00000011 (17) [The system cannot move the file to a different disk drive. ]
    00:23.213: ERROR:   Neutral package installation failed (exit code = 0x00000011 (17)).

    However my error is "The system cannot move the file to a different disk drive." which i've only seen in the past when trying to create hardlinks between different partitions. Now, I have Junctions for "Program Files" folder from c: to d:. Maybe it's trying to do some hardlinks and fails?
    • Edited by matrixino Friday, March 15, 2013 10:44 AM
    Friday, March 15, 2013 10:40 AM
  • Hi, apparently if you're using a hybrid video card (typically in a laptop) IE10 won't install until updated drivers are available.

    http://www.bit-tech.net/news/bits/2013/03/04/ie10-bug-hybrid-graphics/1

    http://www.thewindowsclub.com/internet-explorer-10-does-not-install

    Are you all laptop users? I am- HP G60, Nvidia.

    Hmm.. Any comments, MS? Like, er, timescale? And the (in)advisability of updating graphics drivers via Windows Update?

    Wow.. could be a good way to lose market share. And how much was MS fined in Europe over that browser choice screen issue in Win 7?


    D A Lawrie

    Friday, March 15, 2013 7:26 PM
  • So I reluctantly updated my graphics driver to Feb '13.. and still IE10 won't install. Either the driver still doesn't address the issue, or there's some other 'unexpected' problem...

    D A Lawrie

    Monday, March 18, 2013 6:06 PM
  • The prerequisites are here:

    http://support.microsoft.com/kb/2770065?wa=wsignin1.0

    I found several are already installed, some are 'Not applicable to my system'. Unsure what that means..


    D A Lawrie

    Monday, March 18, 2013 8:01 PM
  • I've had no complaint with IE9--MS practically insists that I install IE10. Really, dal897 has a point--MS wants to stay in the "browser wars." Then, why do they insist upon foisting upon users something with install issues?: Don't they want it on our systems?!

    Still getting 9c59 code. Install seems to get about 8/10 of way through--then fails.  I've looked for any trace of file corruption, etc. Recently, I installed SystemSuite and did thorough checks, full AV scan, full hard disk scan etc.--it says my sys is one that Jesus might like! New Catalyst, etc. As for Jesus, I've been "religious" with keeping up with updates. Ran SUR w/o issues.

    I have an AMD FM1 Hudson-based sys. triple-core Llano. I couldn't get the XFX Radeon 6670 card and the IGP to link correctly. Still, I wonder if this hybrid driver incompatibility issue has some relevance for me. Device Manager now says 6670 card only. I disabled IGP long ago. Why wasn't this hybrid x-fire driver problem in the "problems for you to fix pop-up list" associated with code 9c59, anyway? I'm sure that many users wasted a great deal of time before knowing of the incompatibility.

    Bing desktop 1.1 still keeps installing itself--I had another problem like that, earlier. Update manager for Win 7 needs improvement. I liked 7 at first--I considered it to be somewhat like "HAL" in "2001"--in some ways, very elegant. Unfortunately, it has some issues as HAL did in the movie--it, too has become "paranoid." Analogous to the explanation provided by the "2010" sequel to "2001," I suppose that's due to unwise "baggage" put in by MS!

    I just don't know what to do next. MS, this problem is way too advanced for ordinary users. I assure you: They will be pissed, big-time, at MS--given that they must resort to the "Geek Squad" simply to install a browser upgrade!

    I suggest to MS that they should provide a download that would "force install" IE10 on our machines--an action somewhat analogous to the SP1 disks shipped for XP. Perhaps MS should consider that the IE10 install program, stupidly totally dependent upon the very flawed MS update program, is way too picky!


    • Edited by rbbrband Friday, March 22, 2013 5:10 PM
    Friday, March 22, 2013 4:46 PM
  •  

    PS: IE10 is an Optional, non-security update. There is no support for IE10 installation problems yet so best stick with IE9 for now.

    ~Robear Dyer (PA Bear)
    MS MVP-Windows Client (IE, Mail, Security & Update Services) since 2002

    Wow, thanks for your real concern, MS...

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/help-with-windows-update-error-code-9c59-happens/839f53cd-18c7-4ec6-9e00-f84fccbe3b39

    Agreed, installing a browser shouldn't be a big deal. Maybe MS got too keen on integrating it with Win 8, making other configurations the poor (partially tested?) relation. A quick search shows  code 9c59 is fairly common.

    Anyway, I'm still stuck.. and my video card driver is only 9 days older than on Nvidia's site. But then, there's no guarantee manufacturers have caught up with the problem, or even that that's the problem I've got.

    Anyway, I've got Firefox and Maxthon- but sometimes IE just seems to pop up anyway..

    It seemed that at some point after trying to install IE10 I started to get an Action Centre notification about a driver update.. PCI\VEN_10DE&DEV_0753&SUBSYS_360A103C&REV_A2 - which can't be downloaded. And I can't see a requirement for a driver update (e.g. no missing driver in Device Man). & I've done most of the driver updates I can find using driver scanners. (2 pending availability via Driver Max free).


    D A Lawrie

    Friday, March 22, 2013 5:11 PM
  • Note this from IE10_main.log:Neutral package installation failed (exit code = 0x0000371b (14107)

    Here:

    http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/ie9-did-not-install-process-exit-code-0x0000371b/8df9d55b-1660-e011-8dfc-68b599b31bf5

    -  the solution is a repair install.

    Oh, that's bad news.


    D A Lawrie

    Sunday, March 24, 2013 7:41 PM
  • For anyone that can't get IE 10 installed

    Instructions for the end user would be to:

    • Copy GetLogs_local.bat to desktop
    • Run elevated
    • Send back the SetupFailureLogs folder that the script creates

    http://sdrv.ms/11FIHrc  <<< download the bat file from there

    Zip up the folder that ends up on your desktop and send it to susan-at-msmvps.com (change the -at- to @)

    Tuesday, March 26, 2013 6:25 AM
  • Thanks.. done..

    To remove IE10 from Control Panel, Programs and Features, Turn Windows Features On or Off

    After IE10 install failed, I was left with IE9 running, but in Control Panel, Turn Windows Features On or Off, where you would expect to see IE9 listed, IE10 was still shown.

    Unticking this didn't remove IE10..fair enough, IE10 hadn't been installed.

    This command (run from an elevated command prompt) did remove IE10 and reinstate IE9 in this list

    FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*10.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"


    D A Lawrie

    Tuesday, March 26, 2013 8:38 PM
  • Wait so a failed install also messed up Windows Features...  This bad.  It should be pulled from Windows Update.
    Tuesday, March 26, 2013 11:20 PM
  • THANK YOU !!!!!!!!! After spending a whole day and reading an trying 200 other resultless threads _THIS ONE SOLVED IT !!!!
    Thursday, April 04, 2013 9:45 PM
  • Which one solved?  What was the steps?
    Thursday, April 04, 2013 11:09 PM
  • I have the same problem. On one Windows Server 2008 R2 and on three Windows 7. Any solution?
    • Edited by PetrMrázek Tuesday, April 16, 2013 8:51 AM
    Tuesday, April 16, 2013 8:50 AM
  • I think a repair install of the operating system is the only way to get IE10 on there.

    Tuesday, April 16, 2013 1:47 PM
  • As Susan's put above and to reiterate, if you're seeing "Neutral package installation failed" error, please gather and send some log files using the procedure detailed and either send to Susan or the alias included below. 

    "Instructions for the end user would be to:

    • Copy GetLogs_local.bat to desktop
    • Run elevated
    • Send back the SetupFailureLogs folder that the script creates

    "http://sdrv.ms/11FIHrc  <<< download the bat file from there"

    If you could then zip up the folder that ends up on your desktop and send it to IE10PQ-at-microsoft-dot-com (change the -at- to @ and -dot- to.)

    Thanks and Regards

    Mark


    Mark Feetham Senior Program Manager Internet Explorer Product Quality



    Monday, April 29, 2013 6:26 PM
  • Just a fyi that email address doesn't work.

    IE10PQ@microsoft.com  (that's IE10PQ-at-microsoft-dot-com)


    Your message can't be delivered because delivery to this address is restricted.



    Thursday, May 09, 2013 6:59 AM
  • Thanks Susan. Think I've found the source of the issue there. Hopefully will resolve in the next 24 hours.

    Regards...


    Mark Feetham Senior Program Manager Internet Explorer Product Quality

    Thursday, May 09, 2013 1:10 PM
  • Mark did you find a solution?  I've sent (6/22/2013) my logs to Susan.  If you haven't found a solution, is there a expected solution date?

    Jim R

    Sunday, June 23, 2013 10:15 PM
  • Hi Jim and others.

    Thanks for sending the logs. I have passed these on to the team concerned. I don't have an update I can share right now. I am still chasing this one down.

    Regards.


    Mark Feetham Senior Program Manager Internet Explorer Product Quality

    Monday, June 24, 2013 8:36 AM
  • Mark,
    Thanks for helping. Let us know when you succeed. We all are anxiously waiting!

    Jim_W_R

    Monday, June 24, 2013 3:56 PM
  • Mark,

    I just noticed that the "GetLogs_local.bat" doesn’t get the DISM, CBS or
    HomeGroup Folder Log files from the "C:\Windows\Logs" folder and that the
    dism.log looks like it might have an entry that indicates why DISM doesn't
    complete it's task to install the Netural Pakage. Do You want me to send those
    Folders/files? <o:p></o:p>

    NOTE: I tried (Unsuccessfully) several times today to install IE10 from several different Installation
    files.<o:p></o:p>

    Jim_W_R


    • Edited by Jim_W_R Tuesday, June 25, 2013 6:13 PM Left out word
    Tuesday, June 25, 2013 6:01 PM
  • Mark,

    I've spent a good part of the last 48 hours looking for solutions and/or work-arounds.  I've probably seen over 20 threads where folks are coming to the same conclusion - there is no solution yet.  I can personally vouch for that conclusion since I've tried most of the "supposed fixes" myself.

    As was so well stated on the opening line of this thread: "IE 10 will not install in Windows 7 64 bit SP1", so please let us know when you either find a solution (or MS gives up).

    Until then, it might be a good idea for MS to stop suggesting that Windows users should upgrade to IE 10.

    Thanks,

    Deadeye

    Friday, July 05, 2013 3:45 AM
  • Hi Deadeye.

    I appreciate its very frustrating for those that are getting this error. We are still investigating.

    Regards...


    Mark Feetham Senior Program Manager Internet Explorer Product Quality

    Friday, July 05, 2013 3:10 PM
  • Hello Mark,

    I am also currently experiencing the same issue when attempting to install IE9 on WES7, the install process will not complete. This issue only started occuring this week. When looking at the log files there is an error message in regards to the timestamp. By default WES7 installs IE8 and I need to manually install IE9. Below is the portion of the IE9_main file that contains the timestamp error message.

    00:00.375: Started: 2013/07/05 (Y/M/D) 09:29:08.539 (local)
    00:00.390: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.390: Command line: "C:\Users\Admin\Desktop\IE9-Windows7-x86-enu.exe"
    00:00.390: INFO:    Setup installer for Internet Explorer: 9.0.8112.16421
    00:00.406: INFO:    Previous version of Internet Explorer: 8.0.7601.18106
    00:00.422: INFO:    Checking if iexplore.exe's current version is between 9.0.6001.0...
    00:00.422: INFO:    ...and 9.1.0.0...
    00:00.422: INFO:    Maximum version on which to run IEAK branding is: 9.1.0.0...
    00:00.422: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.422: INFO:    Trying to extract ID: 6006 (0) as "IE9-neutral.Extracted.cab"
    00:00.437: ERROR:   === FindResource (6006,"IE9-neutral.Extracted.cab") failed with 0x716

    00:00.437: INFO:    Trying to extract ID: 5006 (0) as "IE9-support.cab"
    00:00.546: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.936: INFO:    Windows 7 operating system detected.
    00:00.936: INFO:    Service pack major: 1
    00:00.936: INFO:    Service pack minor: 0
    00:00.952: INFO:    Service pack name:  Service Pack 1
    00:01.576: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    00:02.309: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
    00:02.372: INFO:    No reboot policy and supplemental files successfully downloaded and extracted for use.
    00:02.918: INFO:    No reboot logic message NrApiStart(0), lParam=0x00162528 returned 0x00000000.
    00:03.276: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000000 returned 0x00000000.
    00:05.523: INFO:    No reboot logic message NrApiDecisionDialog(2), lParam=0x00000000 returned 0x00000000.
    00:09.392: INFO:    No reboot logic message NrApiPreInstall(3), lParam=0x00000000 returned 0x00000000.
    00:09.392: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000000 returned 0x00000014.
    00:09.392: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE923C5.tmp\IE9-neutral.Downloaded.msu
    00:09.501: INFO:    Launched package installation: C:\Windows\system32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE923C5.tmp\IE9-neutral.Downloaded\IE9-Windows6.1-KB982861-x86.cab /quiet /norestart
    00:44.024: INFO:    Process exit code 0x800B0101 (-2146762495) [A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. ]
    00:44.039: ERROR:   Neutral MSU installation failed (exit code = 0x800b0101 (2148204801)).
    00:44.039: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x800b0101 returned 0x00000000.
    00:48.517: INFO:    No reboot logic message NrApiPostInstall(8), lParam=0x00000000 returned 0x00000000.
    00:48.517: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    00:48.532: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    00:48.641: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    06:07.040: INFO:    Setup exit code 0x800B0101 (-2146762495) [A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. ]
    06:07.071: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE923C5.tmp
    06:07.133: INFO:    Unable to remove directory C:\Windows\TEMP\IE923C5.tmp, marking for deletion on reboot.
    06:07.133: INFO:    Released Internet Explorer Installer Mutex

    Please let me know if additional log files are needed.

    Best Regards,

    Matt

    Friday, July 05, 2013 4:07 PM
  • 00:44.024: INFO:    Process exit code 0x800B0101 (-2146762495) [A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. ]

    Others with this and related symptoms have found, e.g. using the CBS.log, that there is some kind of corruption or unexpected alteration of the WinSxS cache.  Then it looks as if the install goes hunting for substitutes and looking at things it wouldn't normally have to.  So maybe something like that is happening to you and what it is finding no longer has a valid certificate?   Etc.   FWIW I don't know how to "read between the lines" of any of these log files, so what I would do is use ProcMon to help correlate all of them and supplement them with whatever additional registry and file accesses preceding each that there may be.  Then draw any inferences from that composite diagnostic.

     
    FYI



    Robert Aldwinckle
    ---

    Saturday, July 06, 2013 5:06 PM
  • Dear Robert,

    Please note that I am having the issue where IE is stating neutral MSU installation failure as well as the timestamp error message above. This issue occurs with the online and offline version of the IE9 installer. The issue also occurs with the IE10 installer. I have sent an email to Susan and the IE10 team with the SetupLogFailure attached. This issue must be on the Internet Explorer/Microsoft end. I build several WES7 (Windows Embedded Standard 7) images and have not started to experience this issue until this past week. I have used the same installer that was used on the previous week (that worked correctly with installing IE9) before this past week and I am also experiencing the same issue. I appreciate your time in attempting to give me the information needed to resolve this issue, but corruption within the WinSxS cache is not a possible root cause of this issue. As you can see above the IE9 installer downloads files from the internet. This process must need alteration as it had been working correctly, but now is not working correctly at the present time.

    00:44.039: ERROR:   Neutral MSU installation failed (exit code = 0x800b0101 (2148204801)).

    Please let me know if you have any questions.

    Best Regards,

    Matt

    Sunday, July 07, 2013 2:25 PM
  • corruption within the WinSxS cache is not a possible root cause of this issue.

    Run ProcMon and see?  Did you look at CBS.log?  And any other diagnostics associated with the incident besides the ones you have already found?

     



    Robert Aldwinckle
    ---

    Sunday, July 07, 2013 3:08 PM
  • I have exactly the same problem as Matt :

    Process exit code 0x800B0101 (-2146762495) [A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. ]
    Neutral MSU installation failed (exit code = 0x800b0101 (2148204801)).

    Looking at CBS.log, I found this :

    WinVerifyTrust failed [HRESULT = 0x800b0101 - CERT_E_EXPIRED]
    Failed to verify if catalog file \\?\C:\WINDOWS\Servicing\Packages\Package_5_for_KB2722913~31bf3856ad364e35~amd64~~6.1.1.0.cat is valid. [HRESULT = 0x800b0101 - CERT_E_EXPIRED]
    Failed to initialize package: Package_5_for_KB2722913~31bf3856ad364e35~amd64~~6.1.1.0, from path: \\?\C:\WINDOWS\Servicing\Packages\Package_5_for_KB2722913~31bf3856ad364e35~amd64~~6.1.1.0.mum, existing package: 1 [HRESULT = 0x800b0101 - CERT_E_EXPIRED]
    Failed to resolve package [HRESULT = 0x800b0101 - CERT_E_EXPIRED]

    Monday, July 08, 2013 7:55 AM
  • Looking at CBS.log, I found this :

    WinVerifyTrust failed [HRESULT = 0x800b0101 - CERT_E_EXPIRED]
    Failed to verify if catalog file \\?\C:\WINDOWS\Servicing\Packages\Package_5_for_KB2722913~31bf3856ad364e35~amd64~~6.1.1.0.cat is valid. [HRESULT = 0x800b0101 - CERT_E_EXPIRED]

    Have you checked if that is a bogus message?  It is pretty old so if people were using some kind of cleaners to try to keep their SxS cache clean it might have been removed thinking that this would never be needed to be seen again.  Etc.

     

    Your OS doesn't even appear in the associated KB article but does in the linked TechNet article.  (It is also explicitly mentioned in the associated .csv file.)  The TechNet article mentions using the MBSA tool to verify deployment.  See if there are more clues about this discrepancy from it?  Perhaps you will have to fix something before retrying the install that you want to do?

     
    Good luck



    Robert Aldwinckle
    ---

    Monday, July 08, 2013 2:43 PM
  • Dear All,

    Please see the link below to the KB2749655 article that resolved the issue for WES7. After working with Microsoft and Internet Explorer Teams there were two packages with C:\Windows\servicing\Packages\KB2722913.cat files that would appear with errors within CBS.log files & CheckSur after running System Update Readiness Tool. To fix the issue the x86 Windows Embedded Standard 7 package was used. For others you may need the package for your specific OS.

    support.microsoft.com/kb/2749655

    Best Regards,

    Matt

    Wednesday, July 10, 2013 5:52 PM
  • Thanks. Noted that is dated Nov 13 2012, before I attempted IE 10 install. And it was installed on my PC... so I guess Susan Bradley's right.. repair install; ignore and use another browser (which I do as far as possible); maybe wait for IE11.

    D A Lawrie

    Sunday, July 14, 2013 7:07 AM
  • Please note, I did not experience any issues updating IE until July 2013. I would suggest installing the package from KB2746955 for your specific OS, restarting and then attempting to install IE10 or IE9. Please consider the fact that IE installs require internet connection and communication between the Windows update agent and the Microsoft downloads website.
    Sunday, July 14, 2013 1:15 PM
  • mm.. I guess you mean uninstall and reinstall KB2746955?

    Thanks


    D A Lawrie

    Tuesday, July 16, 2013 4:22 AM
  • Please note, I did not experience any issues updating IE until July 2013. I would suggest installing the package from KB2746955 for your specific OS, restarting and then attempting to install IE10 or IE9. Please consider the fact that IE installs require internet connection and communication between the Windows update agent and the Microsoft downloads website.

    I was/am having this issue deploying IE9 via SCCM2007 software updates.

    I have tested the kb2748655 solution and it appears to have fixed the issue. Note that only about 2/3 of my pilot machines failed. The other 1/3 worked without the hotfix.

    Wednesday, July 31, 2013 8:07 PM
  • Yes, I am also having this problem with the error "Neutral package installation failed" and so I tried installing the KB2746955 hotfix, but the it seems like that is already installed on my machine.

    Software Developer

    Saturday, August 03, 2013 12:39 AM
  • I would suggest running system update readiness tool and then checking if the CBS.log or CheckSur.log shows an error on kb2722913, then download the specific download from kb2746955, for you specific OS. If it is already installed, uninstall and then reinstall. If need be contact MS support and they will run a utility to check the servicing stack.
    Monday, August 05, 2013 1:00 AM
  • Hello Matt,

    Think I found a solution (well, at least it worked for me)

    Installing the kb2746955 hotfix did not resolve the 9C59 issue for me so, in an act of desperation, I decided to uninstall the hotfix kb2749655 instead:

    http://technet.microsoft.com/en-us/security/advisory/2749655

    My OS is Windows  7 64-bit

    Uninstalled kb2749655 via Windows Update

    (Restart)

    Successfully installed IE 10 64-bit via Windows Update

    (Restart)

    IE 10 Functioned nominally

    Reinstalled kb2749655 via Windows Update

    (Restart)

    IE 10 Functions nominally.

    Regards,

    Yes_90125

    Thursday, August 08, 2013 12:05 AM
  • Hello Matt,

    Think I found a solution (well, at least it worked for me)

    Installing the kb2746955 hotfix did not resolve the 9C59 issue for me so, in an act of desperation, I decided to uninstall the hotfix kb2749655 instead:

    http://technet.microsoft.com/en-us/security/advisory/2749655

    My OS is Windows  7 64-bit

    Uninstalled kb2749655 via Windows Update

    (Restart)

    Successfully installed IE 10 64-bit via Windows Update

    (Restart)

    IE 10 Functioned nominally

    Reinstalled kb2749655 via Windows Update

    (Restart)

    IE 10 Functions nominally.

    Regards,

    Yes_90125


    Tried that to no avail.
    Monday, September 02, 2013 8:08 PM
  • Hi folks.

    I wanted to assure the community we are still investigating this issue. There are a number of sub areas we are investigating, thanks to the logs we've received.

    I realize this is a frustrating issue. If you are in a position where your business is immediately impacted, I'd encourage you to open a case with support directly, so that we may assist you directly. 

    As soon as we can share more, we will.

    Thanks for your patience.

    Regards

    Mark Feetham
    Senior Program Manager

    • Edited by markfeetham Friday, September 06, 2013 8:44 AM
    Friday, September 06, 2013 8:44 AM
  • This is exceptionally poor service for a multi-billion dollar corporation that wants the majority market-share in this arena. The disappointment is immeasurable.

    Sunday, September 15, 2013 11:49 PM
  • We opened a ticket with Microsoft in July for this or similar issue and still don't have a solution. I have done everything Microsoft Premier Support has asked to this point and still no solution.

    01:03.072: ERROR: WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"' Error: 0x00040004 (262148).

    01:03.087: INFO: Download for KB2729094 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=258385 -> KB2729094_amd64.MSU.

    01:03.087: INFO: Waiting for 1 prerequisite downloads.

    01:18.765: INFO: Prerequisite download processes have completed. Starting Installation of 1 prerequisites. 01:18.765: ERROR: Error downloading prerequisite file (KB2729094): 0x800c0008 (2148270088)

    01:19.155: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.

    01:19.155: INFO: Setup exit code: 0x00009C47 (40007) - Required updates failed to download.

    01:19.498: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll 01:22.385: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147954429

    01:22.385: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup1.sqm" with error: 2147954429

    01:24.709: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE130D2.tmp

    01:24.709: INFO: Unable to remove directory C:\Windows\TEMP\IE130D2.tmp, marking for deletion on reboot.

    01:24.709: INFO: Released Internet Explorer Installer Mutex


    • Edited by bmuu Friday, September 20, 2013 5:20 PM
    Friday, September 20, 2013 5:17 PM
  • 01:03.072: ERROR: WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"' Error: 0x00040004 (262148).


    Others with the subject symptom seem to have corrupt SxS.  This might be a symptom of that too.  However, with this you could try getting at that information in different ways to see if there were different problem symptoms then with those ways.   For example, compare with

    Powershell:   hotfix  KB2729094

    Or WMIC

    wmic.exe  qfe where HotFixID='KB2880289'  list  /format:list

    Or, more directly related to the original query

    wmic.exe  Path  Win32_QuickFixEngineering  where HotFixID="KB2729094"  get  /format:list

     

    So, does the query really time out?  Or is that Hotfix actually present and not being found?  Etc.

    Also, your other codes may be a sign of blockage by a third-party security product.   2147954429  = 0x80072EFD.   Then that could also indicate a possible cause for the (obscured) downloading problem.

    Again, if there are problems with any of these procedures I would trace what is happening with ProcMon.

     

    HTH



    Robert Aldwinckle
    ---


    Saturday, September 21, 2013 5:01 AM
  • Thanks.. done..

    To remove IE10 from Control Panel, Programs and Features, Turn Windows Features On or Off

    After IE10 install failed, I was left with IE9 running, but in Control Panel, Turn Windows Features On or Off, where you would expect to see IE9 listed, IE10 was still shown.

    Unticking this didn't remove IE10..fair enough, IE10 hadn't been installed.

    This command (run from an elevated command prompt) did remove IE10 and reinstate IE9 in this list

    FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*10.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"


    D A Lawrie

    This solution did it for me. After running that command, installed windows components correctly showed IE9 instead of IE10 (which wasn't installed). I then went back to windows update and installed IE 10 from there and it worked!

    Thank you, thank you thank you!!!

    Tuesday, September 24, 2013 1:55 AM
  • Thanks.. done..

    To remove IE10 from Control Panel, Programs and Features, Turn Windows Features On or Off

    After IE10 install failed, I was left with IE9 running, but in Control Panel, Turn Windows Features On or Off, where you would expect to see IE9 listed, IE10 was still shown.

    Unticking this didn't remove IE10..fair enough, IE10 hadn't been installed.

    This command (run from an elevated command prompt) did remove IE10 and reinstate IE9 in this list

    FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*10.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"


    D A Lawrie

    Internet cookies to you my good sir/ma'am

    This did the trick for me.

    Friday, October 18, 2013 11:16 AM
  • Hi again.

    We've updated the System Update Readiness tool (checksur) to include patterns identified from logs submitted. If you're experiencing issues with IE10 installation on Windows 7, please download and run the tool. It's located at http://support.microsoft.com/kb/947821.

    Note this is just for IE10.

    Regards

    Mark


    Mark Feetham Senior Program Manager Internet Explorer Product Quality

    Wednesday, December 04, 2013 4:15 PM
  • Similar issue on IE10 and IE11.  I managed to keep the temporary files and manually ran "C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1F7F5.tmp\IE10-neutral.Downloaded.cab" from the command prompt with out the /quiet switch.

    It gets to 68.1% every time while processing "Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~x86~~10.2.9200.16521" then quits with error x80004005.

    I ran KB947821 with no errors and I run the FORFILES before every test I've done.  I even cleaned out all the temp files in Windows\temp and user\appdata\local\temp.

    Monday, December 09, 2013 10:13 PM
  • It gets to 68.1% every time while processing "Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~x86~~10.2.9200.16521" then quits with error x80004005..

    So, if you ran ProcMon while that happened you would know what that code means.   <eg>


    Robert Aldwinckle
    ---

    Tuesday, December 10, 2013 2:51 AM
  • That error code does not show in ProcMon.  From the multiple searches I've done, it's some kind of generic failure. 
    Tuesday, December 10, 2013 2:25 PM
  • That error code does not show in ProcMon.  From the multiple searches I've done, it's some kind of generic failure. 

    Is that message seen in a log?  Then you could find the write which produced it (e.g. filter with Operation Is WriteFile  if necessary).   Then you could find the preceding file and registry accesses which led up to it and hence be able to infer what it means.  More hopefully, by finding all the other events associated with the one that you have as your primary symptom, you may find that there are other more explicit diagnostics already there that you are overlooking.



    Robert Aldwinckle
    ---

    Tuesday, December 10, 2013 3:52 PM
  • The WriteFile filter only yielded SUCCESS.

    This is the command I run as Administrator in the command prompt:

    C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1F7F5.tmp\IE10-neutral.Downloaded.cab

    I got that from the C:\Windows\IE10main.log:

    00:15.476: INFO:    Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1F7F5.tmp\IE10-neutral.Downloaded.cab /quiet /norestart
    01:30.356: INFO:    Process exit code 0x80004005 (-2147467259) [Unspecified error ]

    I removed the /quiet /norestart switches.

    Here's what's in the command prompt window.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\me>C:\Windows\System32\dism.exe /online /add-package /packagepath:C:
    \Windows\TEMP\IE1F7F5.tmp\IE10-neutral.Downloaded.cab

    Deployment Image Servicing and Management tool
    Version: 6.1.7600.16385

    Image Version: 6.1.7601.17514

    Processing 1 of 1 - Adding package Microsoft-Windows-InternetExplorer-Package-To
    pLevel~31bf3856ad364e35~x86~~10.2.9200.16521
    [===========================67.6%=======                   ]
    An error occurred - Microsoft-Windows-InternetExplorer-Package-TopLevel Error: 0
    x80004005

    Error: 0x80004005

    DISM failed. No operation was performed.
    For more information, review the log file.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    Tuesday, December 10, 2013 5:30 PM
  • The WriteFile filter only yielded SUCCESS.

    The object of that filter is to find when log records were being written.  So, it would show you how those were written in order, e.g. how various log records correlate if there are multiple log files.  Path shows the file.  Clues you get about which specific log record a particular write corresponds to would be the timestamp and length value in the Detail item.

    I got that from the C:\Windows\IE10main.log:

    00:15.476: INFO:    Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1F7F5.tmp\IE10-neutral.Downloaded.cab /quiet /norestart
    01:30.356: INFO:    Process exit code 0x80004005 (-2147467259) [Unspecified error ]

    Good.  So now you know already what file you want to find in your WriteFile set; you have an approximate length and an approximate timestamp.  E.g. depending on what that 01:30.356 is, the timestamp of the WriteFile will be either something a bit earlier or something that is a bit earlier relative to the start of the task.  Unless you had an unusually long running task my guess would be the latter.  E.g. did it really take more than 1 hour to do the update?  Or is this showing a 1 Minute 15 second interval between two messages?

    In any case, you also have the pattern of lengths being written as a way of inferring which write corresponds to the log record that you are interested in.   So, once you have picked the right WriteFile as the one which corresponds to the reporting of that code, you can remove your filter and start looking at more detail which precedes it.  That's when you may notice File Not Found or Permission Denied type of results.

    DISM failed. No operation was performed.
    For more information, review the log file.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    So similarly, you could try looking at the DISM.log for its messages at the same time period, find its WriteFile in your ProcMon trace and then use the preceding Registry and File access events to help supplement your understanding of whatever you can infer from them.

     

    Good luck

    Robert
    ---



    Robert Aldwinckle
    ---

    Tuesday, December 10, 2013 10:07 PM
  • In my case, I did the following (I was having the same issue which was mentioned at the beginning of this post)

    1. Downloaded & installed Windows6.1-KB2749655-x64.msu hotfix  manually on my windows 7 64 bit
    2. Reboot
    3. Disable Antivirus temporarily
    4. Run the IE10 setup again & it installed successfully.

    Good Luck !

    Vinod Dadhe

    Tuesday, December 24, 2013 9:40 AM
  • I have Windows 7 32 bit SP1.  Windows6.1-KB2749655-x86.msu won't run and says it's not applicable to my system.

    I'm surviving on IE9 and this is an older laptop so I'll probably tough it out and the machine will reach EOL soon anyway, but I keep checking back here occassionally to see if anything new developes. 

    Thursday, January 02, 2014 8:50 PM
  • I was finally able to resolve this by uninstalling every IE9 cumulative update, uninstalling IE9, and then rebooting. It looks like one of the cumulative updates for IE9 (I have no idea which one) was corrupted and uninstalling it cleared up the issue that was blocking the IE10 installer.

    I looked up all of the IE9 updates from the Microsoft catalog and then wrote a quick n dirty script to mass uninstall them all.

    I used the script posted above that uninstalled IE 10 packages as an example:

    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2797052*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2898785*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2888505*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2879017*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2870699*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2862772*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2846071*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2838727*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2847204*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2829530*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2817183*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2809289*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2792100*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2761465*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2761451*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2744842*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2722913*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2719177*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2699988*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2675157*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2647516*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2618444*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2586448*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2559049*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2530548*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"
    FORFILES /P %WINDIR%\servicing\Packages /M Package_for_KB2482017*.*.mum /c "start /w pkgmgr /up:@fname /quiet /norestart"

    Friday, January 03, 2014 1:36 AM
  • SUCCESS!!!

    I ran Paul's big script.  Only the first update uninstalled and all the reset had no files to remove.  I went into the update list and did a search on each of the updates in Paul's script.  The second and third updates were in the list so I did an uninstall.  None of the rest of the updates were in the list.  While I was in the list, I uninstalled the Internet Explorer 9 update.  It failed and said some of the updates couldn't be uninstalled.

    I went to Windows features and in that list Internet Explorer 11 (yes, 11) was checked.  So I unchecked it and rebooted when prompted.  I went into Windows features again and it still said Internet Explorer 11.  So I went back to the installed updates list and tried uninstalling Internet Explorer 9 again, this time with success.  Before reboot I ran the previous scripts to remove all the updates to IE 9, 10, and 11.  After reboot, Windows features had Internet Explorer 8 checked.

    I ran Windows update and IE10 successfully installed.

    All I can say is SHEESH!

    UPDATE:  IE11 installed.


    • Edited by Freekick123 Friday, January 03, 2014 9:05 PM
    Friday, January 03, 2014 5:11 PM
  • Hi folks, we are unfortunately experiencing the same problem but our ie10main.log varies.  I can't install IE10 on both of my 2008R2 SP1 domain controller. I was able to install IE10 on many other 2008R2 SP1 VM machines, but not on this two most essential one. Hopefully Microsoft can resolve this issue quickly, this seems to be a bug.

    Some of the posted suggestions here are just not possible to execute as this are active dcs, e.g. I won't uninstall all ie9 updates or do a repair install. This too risky.

    Would like to give Yes90125 solutions a try after I make a VM copy of my dc and push it in a test lab.

    IE10_main.log

    00:00.000: ====================================================================
    00:00.000: Started: 2014/01/02 (Y/M/D) 13:16:25.641 (local)
    00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.000: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE10-Windows7-x64.exe" /WU-SILENT
    00:00.000: INFO:    Setup installer for Internet Explorer: 10.0.9200.16521
    00:00.032: INFO:    Previous version of Internet Explorer: 9.0.8112.16526
    00:00.032: INFO:    Checking if iexplore.exe's current version is between 10.0.8100.0...
    00:00.032: INFO:    ...and 10.1.0.0...
    00:00.047: INFO:    Maximum version on which to run IEAK branding is: 10.1.0.0...
    00:00.047: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.047: INFO:    Operating System: Windows Server: 6.1.7601 (Service Pack 1)
    00:00.047: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.047: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.047: INFO:    Trying to extract ID: 7006 (0) as "IE10-neutral.Extracted.cab"
    00:00.344: ERROR:   Failed to extract a language pack for a non-english OS.

    00:00.360: INFO:    This is an English only package, so installation will continue on this non-English OS.
    00:00.360: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:00.360: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE12930.tmp\Spelling_en.msu.
    00:00.360: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:00.360: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE12930.tmp\Hyphenation_en.msu.
    00:00.360: INFO:    Trying to extract ID: 7128 (1031) as "IE10-support.cab"
    00:01.672: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
    00:01.719: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE12930.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE12930.tmp\IE10-support\HardwareBlockingList.xml"
    00:01.750: INFO:    Hardware support check succeeded. Installation will continue.
    00:01.750: INFO:    Windows 7 operating system detected.
    00:01.750: INFO:    Service pack major: 1
    00:01.766: INFO:    Service pack minor: 0
    00:01.766: INFO:    Service pack name:  Service Pack 1
    00:01.766: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
    00:01.766: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True)
    00:01.782: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
    00:01.782: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
    00:01.782: INFO:    Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.18229 >= 6.1.7601.17932 (True)
    00:01.782: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:01.797: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:07.172: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE12930.tmp\Windows6.1-KB2718695-x64-de-DE.cab
    00:07.172: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE12930.tmp\IE-Spelling-en.cab
    00:07.172: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE12930.tmp\IE-Spelling-de.cab
    00:07.172: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE12930.tmp\IE-Hyphenation-de.cab
    00:07.172: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE12930.tmp\IE-Hyphenation-en.cab
    00:07.188: INFO:    Waiting for 0 prerequisite downloads.
    00:08.032: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
    00:08.063: INFO:    No reboot logic message NrApiStart(0), lParam=0x03f82840 returned 0x00000000.
    00:08.828: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    00:08.828: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    00:08.828: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE12930.tmp\IE10-neutral.Downloaded.cab
    00:08.828: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE12930.tmp\IE10-neutral.Downloaded.cab /quiet /norestart
    00:23.391: INFO:    Process 'C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE12930.tmp\IE10-neutral.Downloaded.cab /quiet /norestart' exited with exit code 0x00000002 (2)
    00:23.391: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).
    00:23.391: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
    00:23.391: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    00:23.407: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    00:23.407: INFO:    Waiting for Active Setup to complete.
    00:23.407: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    00:28.407: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    00:33.407: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    00:38.407: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    00:43.407: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    00:48.407: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
    00:53.407: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
    00:58.407: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
    01:03.407: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
    01:08.407: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
    01:13.407: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
    01:18.407: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
    01:23.422: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
    01:28.422: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
    01:33.422: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
    01:38.438: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
    01:38.500: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE12930.tmp
    01:38.532: INFO:    Unable to remove directory C:\Windows\TEMP\IE12930.tmp, marking for deletion on reboot.
    01:38.532: INFO:    Released Internet Explorer Installer Mutex

    Any suggestions?

    cheers from Frankfurt

    SMC IT Support

    Friday, January 10, 2014 12:13 PM
  • 00:00.344: ERROR:   Failed to extract a language pack for a non-english OS.

    00:00.360: INFO:    This is an English only package, so installation will continue on this non-English OS.

    Is this intended?  Or is there a more appropriate package for your OS?

    In any case note that the word Language can be used as a Find term to get a high-level synopsis of what is happening in this log.  What I don't know is whether the messages "Languge pack included" are just informational about what is expected or actually listing something that was extracted.  I would use ProcMon to help correlate and supplement this log and the rest of the update events.  FWIW there does seem to be something strange about these when I compare them with others.

    00:23.391: INFO:    Process 'C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE12930.tmp\IE10-neutral.Downloaded.cab /quiet /norestart' exited with exit code 0x00000002 (2)
    00:23.391: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).

     01:38.500: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE12930.tmp
     01:38.532: INFO:    Unable to remove directory C:\Windows\TEMP\IE12930.tmp, marking for deletion on reboot.

    I wonder what was still left open in that directory?  Did it finally delete?  In any case, since it was left it might be interesting looking at what it has in it.

    C.f.

    http://social.technet.microsoft.com/Forums/ie/en-US/195cd3fc-148b-4a9b-8570-72de2db4e7c1/download-fail?forum=ieitprocurrentver#d4e9b3a6-1c57-46dc-bd7a-4cc701dddb7a 

    I will try to find the other thread that I alluded to in that one which tweaked me to the importance of "Language" in incidents having this and similar symptoms...  I think it involved a Dutch user...  No luck (or faulty recollection.)

     

    HTH



    Robert Aldwinckle
    ---

    Friday, January 10, 2014 4:46 PM
  • Hi, having failed with IE10, and of course IE11, I'm back to IE9 on Win 7 32 bit. I'd like to uninstall it as noted above, however this fails.

    "An error has occurred. Not all of the updates were successfully uninstalled"

    IE9 Help about shows KB2761465. However this is not listed as installed.I have obtained a copy of this update and tried the wusa.exe \uninstall command in an elevated command prompt and this confirmed it is not installed.

    I have run Paul's complete script and checked for any updates remaining and uninstalled them, except for this one.

    An attempt to reinstall IE9 reports a later version is installed.

    Help About shows

    Version: 9.0.8112.16421

    Update Versions: v9.0.12 against KB2761465.

    1. Am I correct in thinking that since KB2761465 is listed in 'Help About' there is some remanent reference to it such that it makes IE9 look like a later version?

    2. Is it reasonable to think that if I could eliminate KB2761465 I might be able to uninstall IE9?

    3. If I could eliminate KB2761465  I might be able to reinstall IE9 (to 'repair' it for uninstallation)?

    Thanks!


    D A Lawrie

    Monday, January 13, 2014 6:13 PM
  • I have run Paul's complete script and checked for any updates remaining and uninstalled them, except for this one.

    You could run ProcMon to find out why the script doesn't work for that one.  My guess would be that perhaps it would have to be done by dism /offline instead of /online?  

    Also, there seem to be some discrepancies about FileVersion but I'm still not clear how significant they are.  They certainly are confusing, in any case.

    C.f.

    http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/error-code-9c59-trying-to-uninstall-and-reinstall/2376c3d7-04d2-43cb-b25c-0058915a5766?page=3#LastReply 



    Robert Aldwinckle
    ---

    Tuesday, January 14, 2014 4:04 AM
  • Thanks Robert:

    It looks like this

    http://blogs.technet.com/b/askcore/archive/2011/02/15/how-to-use-dism-to-install-a-hotfix-from-within-windows.aspx

    is relevant to DISM. I have the .msu, so could attempt this.

    Fortunately these sort of issues simply don't pertain to Firefox..


    D A Lawrie

    Tuesday, January 14, 2014 7:57 AM
  • Hi, have tried both installing  and uninstalling KB2761465 using DISM commands (online).

    Installing failed:

    An error occurred - Package_for_KB2761465 Error: 0x80073712

    Error: 14098

    The component store has been corrupted.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    However, the uninstall (online) was reported as having completed successfully.

    IE9 Help About still shows KB2761465.

    What is an offline command here, please? I'm unfamiliar with DISM. Thanks.


    D A Lawrie

    Tuesday, January 14, 2014 4:17 PM
  • Inspecting the registry:

    HKLM\Software\Microsoft\Internet Explorer

    shows values:

    svcUpdateVersion  9.0.12

    svcKBNumber  KB2761465

    I am rather tempted to set these blank or delete them- whichever is appropriate- and then try to uninstall IE9.

    What would be the appropriate action?  Thanks


    D A Lawrie

    Tuesday, January 14, 2014 4:28 PM
  • svcUpdateVersion  9.0.12

    svcKBNumber  KB2761465

    Use that Powershell pipeline I suggested.  The latest update in that thread shows a shocking development.  I'm wondering if your case might be similar.

     

    I added the necessary syntax to do a secondary sort in an Edit.

    DIR -FILTER IEFRAME.DLL -RECURSE -NAME | get-item | select -expandproperty VersionInfo | sort-object FileVersion, FileName  |  ft FileVersion, FileName -Autosize



    Robert Aldwinckle
    ---


    Tuesday, January 14, 2014 6:43 PM
  • Hi, sorry, that's beyond me. I'd need it step by step, if you could, please. I've heard of powershell, I know what a pipeline is, but how to use this command is unclear..

    Thanks


    D A Lawrie

    Wednesday, January 15, 2014 6:32 AM
  • how to use this command is unclear..

    http://answers.microsoft.com/message/b094bfdf-1a6d-48b8-bbfb-e40649c945b7



    Robert Aldwinckle
    ---

    Wednesday, January 15, 2014 3:51 PM
  • Hi, I'm sure you're trying to be helpful- I'm just a home user.

    I ran powershell, got a prompt, but there seems no way to copy the command

    DIR -FILTER IEFRAME.DLL -RECURSE -NAME | get-item | select -expandproperty VersionInfo | sort-object FileVersion, FileName  |  ft FileVersion, FileName -Autosize

    into the window. I guess there may be some way using a CMD window and powershell. I assume that's the sort of thing you mean?

    If you can be specific about what to do, I'm not an IT admin. Sorry!


    D A Lawrie

    Thursday, January 16, 2014 7:47 AM
  • I ran powershell, got a prompt, but there seems no way to copy the command

    Try right-click, Paste?  Also, similar to cmd, there is Alt-Space, E, Paste.  However, I just realized that there is a jarring default that you will need to undo, in Properties, e.g. Alt-Space, P:  Options, uncheck Quick Edit Mode.  Otherwise if you figure out how that Quick Edit Mode could be generally helpful, e.g. why I would want to try to learn how to avoid using the right-click Edit menu, please explain.   <eg>

    Another option you might want to try is getting into Powershell's Interactive Script Editor, e.g. enter:  ise   It has a more conventional right-click menu but it also has some Toolbar buttons that you could click on for doing Paste, for example.  Other benefits of using the ISE's Command line are:  Intellisense when composing commands and better Help facility.   One disappointment with it is that we can't do a Find up, e.g. as both cmd and powershell can do.  A workaround is to copy whatever it is that you want to do a Find in and paste it into an New script window.  Then do your find in there--including the possibility of doing Regular Expression pattern matching, which can be a godsend compared to the normal Find, not just for command output but for other files as well.

     

    HTH

    Robert
    ---



    Robert Aldwinckle
    ---

    Thursday, January 16, 2014 8:36 AM
  • Hi, I've finally opted for the sledgehammer approach and done a repair install on my 3 year+ old Win 7 installation.

    This is a non trivial process, and took over a day, with no doubt some wrinkles to iron out.

    Running the repair from the setup.exe on the Win 7 disk took almost 5 hours. And that's without Windows updates.

    Some 120+ Windows updates took another couple of hours, with numerous restarts and further updates found.

    One update, a prerequisite for IE10, I had to do manually- it wasn't offered except by the error information provided when IE 10 fails to install.

    I took a disk image before starting this, and a backup copy of my start menus. I've found on previous occasions the repair install extensively corrupts my personalised start menus (organised in folders).

    So I've now got IE11 installed. Finally. After 24 hours. I find it's only usually necessary as certain programs force its use, not respecting the default internet browser setting.


    D A Lawrie

    Tuesday, February 04, 2014 7:52 AM
  • The repair install also required me to repair my AVG Internet security.

    There is, of course, a risk drivers and services related to other programs may have been affected.


    D A Lawrie

    Tuesday, February 04, 2014 7:59 AM
  • Well, that didn't last long. Ok IE 11 was installed. But I found two side effects.

    1. My RSS feeds in my desktop sidebar (http://www.desktopsidebar.com/) wouldn't work at all.

    2. Images (png, gif e.g.) from e.g. various financial sites were not displayed in pages displayed by poppeeper (http://www.poppeeper.com/) which allows a quick scan of emails from multiple accounts were not displayed.

    Solution: revert to IE10. (IE9 and IE8 also work).

    Note the images not displayed by poppeeper could be individually displayed using their URL in Firefox (but not in its IE engine or in IE11).

    Thus I'm presently stuck at IE10.


    D A Lawrie

    Wednesday, February 05, 2014 6:58 PM
  • Solution: revert to IE10. (IE9 and IE8 also work).

    Did you try using an emulation override?   E.g. F12, Ctrl-8, etc. in IE11.  Unless IE7 works as an override too you would have to use such a workaround each time you visited a problem site.  FWIW I don't see either of those mentioned in  IECompatData.xml.  However, if you do manage to find a workaround you could report it [here] and hope that the sites either adopt modern web standards or that Microsoft adds your overrides to its list.



    Robert Aldwinckle
    ---

    Wednesday, February 05, 2014 9:22 PM
  • Hi, thanks. After such a massive amount of work (many hours) it's sad to find these issues.

    It's not about problem sites as such, but about email display (poppeeper) and about newsfeeds (all, from CNN to BBC etc) in the case of desktopsidebar. These are well known major sites. I have some difficulty imagining how an IE version affects these.

    The two programs are 3rd party freeware- poppeeper I've used for years and is highly regarded by those familiar with it.

    I do not have IE11 installed now, so cannot try anything more.

    In what situation would you suggest pressing those keys? These are two 3rd party programs. Which window should be in focus when the keys are pressed?

    Since there appears to be some deep technical issue here, it will be beyond me to try to find some solution, I'm afraid. Rather it seems I need to report this as an IE related problem.

    I don't know of a suitable substitute for these two: Note that MS withdrew its Windows Sidebar after Vista as you know. Both I use frequently.

    Perhaps you could suggest where best to report this. Thanks.


    D A Lawrie

    Thursday, February 06, 2014 7:53 AM
  • Could the change in User Agent string be responsible?

    D A Lawrie

    Sunday, February 16, 2014 8:09 AM
  • Could the change in User Agent string be responsible?
    Mostly.  That's what Compatibility View and the Developer Tools Emulation overrides do as workarounds.


    Robert Aldwinckle
    ---

    Sunday, February 16, 2014 3:55 PM
  • I started this thread and then gave up on IE10 and apparently IE11 since update says IE10 must be installed before IE11.  I am not technically oriented, a simple home user, and I find all of this bewildering.

    I have access to IE9 and have been using Firefox instead.  Lately Firefox can't seem to keep its Java and Flash from crashing, so I would like to give IE another chance.

    I am not interested in doing a restore.  The hotfix KB947821 froze with about 90% of the bar complete.  I rebooted and now it won't even start the bar moving.  It has been running for an hour.

    My original logs are at the top of this thread.  I am happy to see Microsoft people involved.  Can anyone provide me with a solution that let's me run IE10 and 11 without investing more than an hour?

    Patrick Ryan

    ADuesie

    Friday, February 21, 2014 10:11 PM
  • without investing more than an hour?

    See if this thread gets anywhere, e.g. add it to your RSS Feeds.

    http://answers.microsoft.com/en-us/ie/forum/ie10-windows_7/internet-explorer-10-and-11-wont-install-along/62293cfb-d0b1-4268-ba38-730d29750a9b



    Robert Aldwinckle
    ---

    Saturday, February 22, 2014 4:53 AM
  • Hi, A Duesie- I can sympathise. Could be you either leave IE alone at 9, or like me, suffer the pain of a repair install. As for Firefox, mine runs fine (I migrated to Pale Moon, a derivative, which seems pretty much identical, but actually still have both, although 1 is redundant).

    However, my view of IE11 is

    - it was introduced primarily for Win 8/8.1

    - retrospectively for Win 7

    - is not robust and causes many users all manner of issues.

    Why? Well, when I first installed it it did at least function as a browser, but killed two of my programs as above. I went back to IE10. Fine.

    Tried IE11 again, having read many threads to see if anything worked. Tried 8 or 9 'random' 'fixes' from MS Fixits to CMD strings, various, also safe mode with networking, disabling add-ons.. all the usual stabs in the dark, and one or two less usual.

    Sadly like many other users, any attempt to access a site or search with bing with IE11 just shows 'Waiting for...' and no site ever opens.

    I've not seen a thread with that problem where it's been resolved.

    Back to IE10.


    D A Lawrie

    Saturday, February 22, 2014 8:05 AM
  • any attempt to access a site or search with bing with IE11 just shows 'Waiting for...' and no site ever opens.

    That's more likely a symptom of a Networking issue than an IE11 issue.  So, with that hypothesis you would start by doing some traces to find out what the symptom really means.  One known issue is that W8.1 has more emphasis on IPv6 and some users' routers apparently need an update to help change that.  I suppose the same emphasis might carry over with IE11 onto W7sp1 but I don't know.  Again, tracing could help you refine your symptom description. 

    And if "no site ever opens" that could just be another known issue of a user's firewall blocking requests from a new, unexpected version of IE.  Typically they are blocked as if they were from a suspected Trojan--silently, with (apparently) no diagnostics whatsoever.  Again, you would have to do your own tracing to try to uncover such activity.



    Robert Aldwinckle
    ---

    Saturday, February 22, 2014 1:58 PM
  • Hi, thanks, I know you see a lot of related posts in other areas too.

    Definitely not a general configuration issue of firewall on my PC- Firefox worked when IE11 didn't, plus IE11 didn't work in safe mode with networking (i.e. no firewall).

    I've noted elsewhere a suggestion about turning off IPv6, and the page with fixits for that.

    However, I don't thing it should be up to home users to debug a problem which appears to affect quite a lot of people.


    D A Lawrie

    Sunday, February 23, 2014 8:08 AM
  • Guys - I followed this thread for a while and I was finally able to resolve the issue and just wanted to post the blog article I wrote that described the solution that fixed it for me:

    http://nickyfixit.com/2014/05/installing-internet-explorer-10-failure-process-exit-code-0x800b0101-2146762495/

    IF you guys don't feel like reading through, just download KB2749655 and install, reboot and retry the IE installation.

    Sunday, May 18, 2014 9:39 PM
  • IE10 is NOT optional, it's listed in the "Important" updates section of Windows Update, and self-downloads and tries to install on every shutdown, yet fails every time.

    If we could make it STOP trying to download itself and just keep IE9, life would be good.  Microsoft has forced this issue, and doesn't allow you to prevent it from trying to install EVERY time you shutdown the computer, which adds 2-3 minutes to shutdown times.

    Unchecking it, hiding it, DOESN'T work. IT ALWAYS comes back on every reboot.  Doing I.T. for 21 years, I have never encountered anything as stupid as this, and have been trying for 2 weeks on this customer's machine to get around this.

    I've tried every KB on Microsoft that pretends to address this, and every workaround I could find trolling the internet for hours each day, to no avail.

    Please don't contribute to the forum post, if you have NOTHING VALID to add to the subject.  Go talk to your MS superiors and make them fix this issue.


    • Edited by CavemanTech Wednesday, May 21, 2014 6:28 PM
    Wednesday, May 21, 2014 6:27 PM
  • 01:04.116: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1A275.tmp\IE10-neutral.Extracted.cab /quiet /norestart
    01:18.796: INFO:    Process exit code 0x000036B3 (14003) [The referenced assembly is not installed on your system. ]

    How long have we been looking at this and not seeing it?

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/i-get-error-9c59-when-updating-internet-explorer/03d4473a-867b-44a5-9a37-913e9a5879cf?page=8&msgId=afe85da0-36e0-4160-860b-d2973e78c8b9



    Robert Aldwinckle
    ---

    Thursday, May 22, 2014 8:00 PM
  • After many wasted hours this finally resolved my issue on several machines. 

    Many Thanks!

    Tuesday, June 03, 2014 11:15 AM
  • This thread is like herding cats. Sooooo many people posting "I have the same problem", and yet when you examine their log files, the problems are wildly different.

    My only beef with Microsoft here is the use of a generic error code to cover multiple failures, which gives some folks the belief that they're all getting the same problem.

    Wednesday, July 09, 2014 8:44 AM