locked
Computer keeps going to black screen

    Question

  • I have a fairly new computer, w/Vista and it has crashed a few times; goes to a black screen, then comes up saying that it wasn't shut down properly and to check disk before restarting.  I can restart sometimes, but tonight it ran a check disk w/o me choosing that.  Then it had to rerun the check a couple times before it would start up.  Now my computer is running slower.  Any ideas?

    Sunday, December 16, 2007 6:54 AM

Answers

All replies

  • Hi,

     

    From the post, we understand  that Windows Vista crashed and went to a black screen. We’d like to know on which occasion it crashed, it crashed when you started some software or crashed unexpectedly? And have you installed some software recently? 

     

    First, we recommend to perform the below steps to check whether error generates on hard disk.

     

    1.     Boot from the Vista Media.

    2.     Click on System Recovery Options

    3.     Click on Command Prompt.

    4.     Type chkdsk /r.

     

    Check your hard disk for errors

    http://windowshelp.microsoft.com/Windows/en-US/Help/bc1393cf-9f9c-79c7-0f91-9337c2c41f811033.mspx

     

    If the problem still persists, then you can follow the article- “System Restore”  below to restore your computer's system files to an earlier point in time.

     

    System Restore

    http://windowshelp.microsoft.com/Windows/en-US/Help/9f6d755a-74bb-4a7d-a625-d762dd8e79e51033.mspx

     

    Additional Information

     

    Windows Help and How-to (option to try if Window starts but runs erratically or slowly)

    http://windowshelp.microsoft.com/Windows/en-US/Help/f768809f-ed90-415f-a83f-89b42108b3551033.mspx#ERD

     

     

    Hope it helps.

     

    Best regards,

    Xiu Zhang - MSFT

    Microsoft Online Community Support

    Tuesday, December 18, 2007 8:07 AM
  • As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios.

     

    If the issue still persists and you want to return to this question, please reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

     

    In addition, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems.

     

    Thanks!

    Friday, December 21, 2007 6:52 AM