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"Internet Explorer cannot display webpage".

    Question

  •  

    Like the previous

    When I click on the IE icon, it says "Internet Explorer cannot display webpage". 

    This started after I downloaded MacAfee anti-virus software, and the MS updates that were waiting to be downloaded.

    After that I tried to get back online and kept getting the above message.  These pages work on my other computers.

    My connection is good.  confirmed by Windows Network Diagnostics.

    I have "gadgets" (don't know a more official term) and they maintain their connectivity (can listen to web music & see weather radar and such.

    I am using VISTA on that machine, using IE 7.  Wireless LAN.

    I have already reinstalled IE 7, as well as trying to use Netscape Navigator.

    All attempts get similar results.

    Used uninstall for the MacAfee, no change.

    Several reboots, nothing.

    Already tried "tools""internet options" "advanced" "reset"...no luck.

    Unfortunately restore and recovery aren't real options.

     

    Any help is greatly appreciated as that machine will become a very expensive DVD player without it.

    Tuesday, November 13, 2007 2:17 AM

Answers

  • Hi David,

     

    Thank you for your response.

     

    Please perform the following steps to check the third and fourth point referred in my previous post:

     

    Point 3:

     

    =====

     

    1.    On the Windows Vista machine, click Start, and type cmd in the Start Search box

    2.    Click cmd.exe to open a Command Prompt window.

    3.    In the Command Prompt window, type ipconfig /all, and then press Enter

    4.    Capture the output to me, which will be similar to the following information:

    C:\Users\Test User>ipconfig /all

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : UltimateTEST
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Intel 21140-Based PCI Fast Ethernet Adapter (Emulated)
       Physical Address. . . . . . . . . : 00-03-FF-0D-59-2A
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80:Big Smile4f7:b372:ab5f:bdd%8(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.3.3(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Default Gateway . . . . . . . . . : 192.168.3.1
       DNS Servers . . . . . . . . . . . : 192.168.3.1
       NetBIOS over Tcpip. . . . . . . . : Enabled

    5.    In the Command Prompt window, type the following command:
    ping <ipaddress of the Default Gateway>

    6.      Capture the output, which will be similar to the following information

    E:\Tools>ping 192.168.3.1

    Pinging 192.168.3.1 with 32 bytes of data:

    Reply from 192.168.3.1: bytes=32 time=4ms TTL=128
    Reply from 192.168.3.1: bytes=32 time=1ms TTL=128
    Reply from 192.168.3.1: bytes=32 time=1ms TTL=128
    Reply from 192.168.3.1: bytes=32 time=1ms TTL=128

    Ping statistics for 192.168.3.1:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 1ms, Maximum = 4ms, Average = 1ms

    Point 4

     

    ========

     

    1.    In the Command Prompt window, type the following command:
    ping www.microsoft.com

    2.    Please capture the output to me also.

     

    Additionally, please refer to the following KB for more troubleshooting steps:

    http://support.microsoft.com/kb/926431

     

    Hope it helps.

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

     

    Monday, November 19, 2007 9:55 AM

All replies

  • Hi

     

    From the post, I understand that the Windows Vista machine cannot display webpage after MacAfee antivirus has been installed. In addition, other machines in the same LAN work fine.

     

    Before we go further, I would like to confirm the following points with you:

     

    1.    Which website cannot be accessed? Some or all websites?

    2.    How do the machine get to Internet? Via Proxy Server?

    3.    Are the computers connected to the Internet through the same router?

    4.    Can the Windows Vista computer ping the router?

    5.    Can the Windows Vista computer resolve the FQDN of the website? For example, ping www.microsoft.com.

    6.    Does the issue persist if we connect the Windows Vista computer to the router through wired connection?

     

    In addition, please help to perform the following test:

     

    Test1: Please reboot the Windows Vista machine and log into Safe Mode with Networking. How does it work?

     

    Test2: Please open IE without add-ons:
              Click Start, click All Programs, click Accessories, click System Tools, and then select Internet Explorer (No Add-ons).

             

              How does it work?

     

    By the way, could you please provide me with the steps you used to reinstall IE7?

     

    Thanks. I look forward to your reply.

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

    Thursday, November 15, 2007 2:43 AM
  • I am getting the same error box.  Have also installed McAfee.  I am not having problems connecting to any websites.  My problem is you can't get rid of the darn error window.  Even after I close IE, message is still there with no way to close it.  Have to log off to get rid of it.  This is defintely a bug.

     

    Thursday, November 15, 2007 3:36 AM
  •  

    Hi Duggy,

     

    From your post, it seems that the issue you meet is that the pop-up dialog box of error message cannot be closed, but you can access websites properly. If so, the issue you encounter may not be the same as Arcticodie’s.

     

    As a result, I suggest you submit a new thread so that we can address the issue more efficiently.

     

    Additionally, you may also try to perform a clean boot to narrow down the issue.

     

    Thank you for your understating and cooperation. If there is anything I misunderstood, please feel free to let me know.

     

    Have a nice weekend.

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

    Friday, November 16, 2007 10:13 AM
  •  

    Thank you for your response.  I apologize for the long delay, long week.

     

    1.    Which website cannot be accessed? All

    2.    How do the machine get to Internet? Via Proxy Server? Wireless linksys router with an access to cable modem at home.

    3.    Are the computers connected to the Internet through the same router? Yes

    4.    Can the Windows Vista computer ping the router? ??ran diagnostics -- no problems found...some other applications on the laptop can still reach the internet like the "gadgets" that display weather and play some background music.  Sorry, not really sure how to "ping a router".

    5.    Can the Windows Vista computer resolve the FQDN of the website? For example, ping www.microsoft.com. Again, not sure if I did it right, entered address in address bar, same problem.

    6.    Does the issue persist if we connect the Windows Vista computer to the router through wired connection? No difference.

     

    Test1: Please reboot the Windows Vista machine and log into Safe Mode with Networking. How does it work?  SAME problem.

     

    Test2: Please open IE without add-ons:
              Click Start, click All Programs, click Accessories, click System Tools, and then select Internet Explorer (No Add-ons).

             

              How does it work?  SAME problem.

     

    By the way, could you please provide me with the steps you used to reinstall IE7?  Downloaded to an memory stick and installed from that stick onto the laptop.

     

    Thanks again. I too am looking forward to your response.

     

    Sincerely,

     

    David Arnzen 

    Saturday, November 17, 2007 11:05 PM
  • Hi David,

     

    Thank you for your response.

     

    Please perform the following steps to check the third and fourth point referred in my previous post:

     

    Point 3:

     

    =====

     

    1.    On the Windows Vista machine, click Start, and type cmd in the Start Search box

    2.    Click cmd.exe to open a Command Prompt window.

    3.    In the Command Prompt window, type ipconfig /all, and then press Enter

    4.    Capture the output to me, which will be similar to the following information:

    C:\Users\Test User>ipconfig /all

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : UltimateTEST
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Intel 21140-Based PCI Fast Ethernet Adapter (Emulated)
       Physical Address. . . . . . . . . : 00-03-FF-0D-59-2A
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80:Big Smile4f7:b372:ab5f:bdd%8(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.3.3(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Default Gateway . . . . . . . . . : 192.168.3.1
       DNS Servers . . . . . . . . . . . : 192.168.3.1
       NetBIOS over Tcpip. . . . . . . . : Enabled

    5.    In the Command Prompt window, type the following command:
    ping <ipaddress of the Default Gateway>

    6.      Capture the output, which will be similar to the following information

    E:\Tools>ping 192.168.3.1

    Pinging 192.168.3.1 with 32 bytes of data:

    Reply from 192.168.3.1: bytes=32 time=4ms TTL=128
    Reply from 192.168.3.1: bytes=32 time=1ms TTL=128
    Reply from 192.168.3.1: bytes=32 time=1ms TTL=128
    Reply from 192.168.3.1: bytes=32 time=1ms TTL=128

    Ping statistics for 192.168.3.1:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 1ms, Maximum = 4ms, Average = 1ms

    Point 4

     

    ========

     

    1.    In the Command Prompt window, type the following command:
    ping www.microsoft.com

    2.    Please capture the output to me also.

     

    Additionally, please refer to the following KB for more troubleshooting steps:

    http://support.microsoft.com/kb/926431

     

    Hope it helps.

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

     

    Monday, November 19, 2007 9:55 AM
  • Hi David,

     

    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios.

     

    If the issue still persists and you want to return to this question, please reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

     

    In addition, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems.

     

    Thanks!

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

     

    Friday, November 23, 2007 10:46 AM
  • Joson Zhou,

     

    Sorry for the delay, thanks for the clear instructions.  Here are the results you were waiting for: 

     

    Microsoft Windows [Version 6.0.6000]

    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\David>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Julie-PC

    Primary Dns Suffix . . . . . . . :

    Node Type . . . . . . . . . . . . : Hybrid

    IP Routing Enabled. . . . . . . . : No

    WINS Proxy Enabled. . . . . . . . : No

    DNS Suffix Search List. . . . . . : gci.net

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : gci.net

    Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN

    Physical Address. . . . . . . . . : 00-1A-73-0D-E8-6C

    DHCP Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes

    Link-local IPv6 Address . . . . . : fe80::7563:62c:925b:63e0%9(Preferred)

    IPv4 Address. . . . . . . . . . . : 192.168.1.102(Preferred)

    Subnet Mask . . . . . . . . . . . : 255.255.255.0

    Lease Obtained. . . . . . . . . . : Friday, November 23, 2007 10:25:52 AM

    Lease Expires . . . . . . . . . . : Saturday, November 24, 2007 10:25:52 AM

    Default Gateway . . . . . . . . . : 192.168.1.1

    DHCP Server . . . . . . . . . . . : 192.168.1.1

    DHCPv6 IAID . . . . . . . . . . . : 151001715

    DNS Servers . . . . . . . . . . . : 209.165.131.12

    209.165.131.13

    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected

    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller

    Physical Address. . . . . . . . . : 00-16-36-CF-09-7D

    DHCP Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected

    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : isatap.{61114AB8-4C9B-436C-B7A0-C1A4984D2

    B44}

    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

    DHCP Enabled. . . . . . . . . . . : No

    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Connection-specific DNS Suffix . : gci.net

    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

    DHCP Enabled. . . . . . . . . . . : No

    Autoconfiguration Enabled . . . . : Yes

    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.102%11(Preferred)

    Default Gateway . . . . . . . . . :

    DNS Servers . . . . . . . . . . . : 209.165.131.12

    209.165.131.13

    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 9:

    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

    Physical Address. . . . . . . . . : 02-00-54-55-4E-01

    DHCP Enabled. . . . . . . . . . . : No

    Autoconfiguration Enabled . . . . : Yes

    IPv6 Address. . . . . . . . . . . : 2001:0:4136:e38e:3864:37ab:3f57:fe99(Pref

    erred)

    Link-local IPv6 Address . . . . . : fe80::3864:37ab:3f57:fe99%10(Preferred)

    Default Gateway . . . . . . . . . : ::

    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\David>ping<192.168.1.1>

    The syntax of the command is incorrect.

    C:\Users\David>ping192.168.1.1

    'ping192.168.1.1' is not recognized as an internal or external command,

    operable program or batch file.

    C:\Users\David>ping <192.168.1.1>

    The syntax of the command is incorrect.

    C:\Users\David>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:

    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

    Reply from 192.168.1.1: bytes=32 time=2ms TTL=64

    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

    Ping statistics for 192.168.1.1:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

    Approximate round trip times in milli-seconds:

    Minimum = 1ms, Maximum = 2ms, Average = 1ms

    C:\Users\David>ping www.microsoft.com

    Pinging lb1.www.ms.akadns.net [207.46.192.254] with 32 bytes of data:

    Request timed out.

    Request timed out.

    Request timed out.

    Request timed out.

    Ping statistics for 207.46.192.254:

    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\David>ping www.microsoft.com

    Pinging lb1.www.ms.akadns.net [207.46.192.254] with 32 bytes of data:

    Request timed out.

    Request timed out.

    Request timed out.

    Request timed out.

    Ping statistics for 207.46.192.254:

    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\David>

     

    Friday, November 23, 2007 8:17 PM
  • Hi David,

     

    Thank you for your information.

     

    We can infer that DNS works fine on the computer from the result.

     

    In this case, please perform the following steps for further troubleshooting:

     

    1.    Please temporarily uninstall antivirus software and third party firewall on this computer.

    2.    Flush DNS cache on the computer:
    ========

    2.1 Click Start, and type cmd in the Start Search box
    2.2 Right-click cmd icon, and select Run as Administrator
    2.3 In the Command Prompt window, type: ipconfig /flushdns, and then press Enter.

    3.    If the issue persists, please capture NetMon on the Windows Vista machine:
    ========


    3.1 Download NetMon3.1 from the following website
    http://www.microsoft.com/downloads/details.aspx?FamilyID=18b1d59d-f4d8-4213-8d17-2f6dde7d7aac&DisplayLang=en
    3.2 Log on to the Windows Vista with the local Administrator account.
    3.3 Run the Netmon MSI installer file to install Netmon3.1 on the Windows Vista machine
    3.4 To run Netmon, please right-click the Netmon icon and select Run as Administrator.
    3.5 In the Microsoft Network Monitor 3.1 window, click Create a new capture tab…
    3.6 In the new tab, select all the Network Adapters in the Select Networks window.
    3.7 After that, press F10 to start NetMon.
    3.8
    Open IE and access a website such as
    www.microsoft.com to reproduce the issue.
    3.9 Once the error “Internet Explorer cannot display the webpage” occurs, back to the Netmon window and press F11 to stop the Netmon
    3.10
    Press Ctrl+S to save the content

    4.    Please install and capture Netmon on a “Normal” machine as the step 2.

    5.    On the Windows Vista machine, please collect the following information:
    ========

    System Information
    ---------------

    a. Click Start, type msinfo32 on the Start Search box
    b. On the System Information window, click File, and click Save to export the system information to a .NFO file.

    System and Application Log
    ---------------

    a. Click Start, type eventvwr on the Start Search box
    b. Expand Windows Logs, right-click System, and click Save Event As… to export the system event log to a .evtx file
    c. Right-click Application, and click Save Event As… to export the application event log to a .evtx file

     

    6.    After that, please upload the two netmon files, .NFO file and two .evtx files to the following space
    https://sftasia.one.microsoft.com/choosetransfer.aspx?key=af5d61d5-558d-44c9-9c39-b85d9a274609
    Password: o95*GGLwws

     

    Thank you for your patience and cooperation. I look forward to your reply.

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

     

    Tuesday, November 27, 2007 9:46 AM
  • Joson Zhou,

     

    Thanks again for the help and the clear instructions. 

    All the requested files should be uploaded to the site mentioned above.

     

    Sincerely,

    Dave Arnzen

     

    Tuesday, November 27, 2007 11:15 PM
  • Hi David,

     

    Thank you for your information.

     

    In the netmon file “netmon from Windows Vista.cap”, I find that the Windows Vista computer can get the IP address of www.microsoft.com. However, there is not any other packet captured after that, supposed we should see HTTP request packet sent from the Windows Vista computer. In this case, the possible causes may be:

     

    1.    The Netmon was stopped too early to capture the packets.

    2.    The packets were filtered by certain filter driver.

    3.    IE7 is corrupted so that it cannot generated any HTTP packets.

     

    As a result, please help to perform the following steps to capture the network packets again:

     

    1.    Perform a clean boot on the Windows Vista machine:
    -------------

    a. Click Start, type msconfig in the Start Search box, and press
    Enter.
    b. On the General tab, click
    Selective Startup.
    c. Under Selective Startup, click to clear the Load Startup Items
    check box.
    d. Click the
    Services tab, click to select the Hide All Microsoft Services check box, and then click
    Disable All.
    e. Click OK, and then click Restart.


    2.    Reset Internet Explorer setting:
    -------------

    a. Close any Internet Explorer or Windows Explorer windows that are currently open.
    b. Open a
    new IE window.
    c. Click the Tools button, and then click Internet Options.

    d.
    Click the Advanced tab, and then click Reset.
    e.
    In the Reset Internet Explorer Settings dialog box, click Reset.
    f.
    When Internet Explorer finishes restoring the settings, click Close, and then click OK.
    g.
    Close Internet Explorer.


    3.    Flush DNS cache on the computer

    4.    Start Netmon

    5.    Try to access www.microsoft.com again.

    6.    Stop Netmon after you get the error message “Internet Explorer cannot display the webpage” in IE.

    7.    After that, please upload the netmon result to the following space:
    https://sftasia.one.microsoft.com/choosetransfer.aspx?key=af5d61d5-558d-44c9-9c39-b85d9a274609
    Password: o95*GGLwws

     

    Additionally, there is no information in the netmon file “netmon WinXP healthy machine.cap”. Thus, please make sure you have selected all network adapters and capture the network packet again as the information is very important for us to compare the packets on the normal machine to the problematic one.

     

    In addition, please perform the following tests for further analysis:

     

    Test 1:

    -------------

     

    On the Windows Vista machine, please try to browse websites via other third party Explorer. How does it work?

     

    Test 2:

    -------------

    On the Windows Vista machine, please add a website to Trusted Sites, and try to browse it via IE7. How does it work?

     

    Test 3:

    -------------

     

    On the Windows Vista machine, please create a new Administrator account, logon with the new Administrator account and browse websites via IE7. How does it work?

     

    Thank you for your patience and cooperation. I look forward for your reply.

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

     

    Thursday, November 29, 2007 9:35 AM
  •  

    Hi Joson Zhou,

     

    Thanks again.

     Performed a clean boot on the Windows Vista machine.  Reset Internet Explorer settings.    Flush DNS cache on the computer, started NetmonTried to access www.microsoft.com again. Stoped Netmon saved the file and will upload both netmon files soon. 

     

    Trying again for the “netmon WinXP healthy machine.cap”.

     

    As for the other tests...

     

    Test 1:

    -------------

     

    On the Windows Vista machine, please try to browse websites via other third party Explorer. How does it work?  Tried Firefox -- Server not found

     

    Test 2:

    -------------

    On the Windows Vista machine, please add a website to Trusted Sites, and try to browse it via IE7. How does it work?   Same result IE cannot display this webpage.

     

    Test 3:

    -------------

     

    On the Windows Vista machine, please create a new Administrator account, logon with the new Administrator account and browse websites via IE7. How does it work?  Same result IE cannot display this webpage.

     

    Thanks again for the continued help.

     

    Sincerely,

     

    Dave

    Thursday, November 29, 2007 10:29 PM
  •  

    Hi David, Joson Zhou,

     

    I am following this with interest as I have also been unable to connect and it seems I am having very similar problems.  I don't want to post it on here and confuse the issue with David's but I am interested to see if a solution is found and hope it works for my machine also.

     

    Thanks

     

    Tim

    Saturday, December 01, 2007 1:44 PM
  • Hi David,

     

    Thank you again for your cooperation. However, I cannot see any useful information from the Netmon file (Netmon vista 20071129.cap) due to there are only a little SSDP packets. Also, those packets are sent from 192.168.1.1 which is not the IP address of the Windows Vista machine.

     

    As a result, please help to capture the Netmon again by using the following steps:

     

    1. Reboot the system and log into Safe Mode with Networking.

    2. Reset Internet Explorer setting:
      ------------------------------

      a. Close any Internet Explorer or Windows Explorer windows that are currently open.
      b. Open a new IE window.
      c. Click Tools, and then click
      Internet Options.
      d. Click the Advanced tab, and then click
      Reset.
      e. In the Reset Internet Explorer Settings dialog box, click
      Reset.
      f. When Internet Explorer completes restoring the settings, click Close, and then click
      OK.
      g. Close Internet Explorer.


    3. Make sure that Work Offline is not checked:
      -----------------------------

      a. Open a new IE window.
      b. Click Tools, and confirm that Work Offline is NOT checked.

    4. Flush DNS cache on the computer.

    5. Start Netmon.

      a.
      Right-click the Netmon icon and select Run as Administrator.
      b. In the Microsoft Network Monitor 3.1 window, click Create a new capture tab….
      c. In the new tab, select all the Network Adapters in the Select Networks window.
      d. After that, press F10 to start NetMon.

    6. Open Command Prompt, and type: ping 192.168.1.1 (the default gateway)

    7. After it completes, open IE, and try to access www.microsoft.com.

    8. After you get the error message, go to the Command Prompt window, and type: ping 192.168.1.1 again

    9. After it completes, go back to the Netmon window, press F11 to stop the Netmon, and then press Ctrl+S to export the packets.

    10. Also, please help to collect System Information
      -------------------

      a. Click Start, type msinfo32 on the Start Search box.
      b. On the System Information window, click File, and click Save to export the system information to a .NFO file.

     

    I understand that it may be time consuming, but please understand the information is very important for us to identify the issue.

     

    Thank you for your understanding and cooperation. Have a nice day.

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

     

    Monday, December 03, 2007 11:27 AM
  • I am having same issues -  began about 2 weeks ago  with WinXP  netGear router  confirmed with ISP there are no issues on their side.   Any hep would be appreciated

    Friday, December 07, 2007 2:26 PM
  • I have an XP machine with IE7/FireFox, the same problem. Http doesn't work on neither of them. Howerver,  it seems anything else work fine like https, messager, ping.... . This problem happends about 10 min after the machine started. I did a lot lof research and all the answers not fix the problem yet.

     

    You can find a similar problem here:

    http://forum.oscr.arizona.edu/archive/index.php/t-1117.html

    Any help would be greatly appreciated.

    John

     

     

    Friday, December 07, 2007 8:40 PM
  • I am having similar problems. IE7/FireFox. Wireless. Connection definitely ok. At first the problem happened a little while after the machine starts. Internet will work again after restarting the laptop. Now I'm getting the problem as soon as I start the laptop and restarting doesn't fix it.
    Monday, December 10, 2007 4:15 PM
  • Very similar issue.  IE7 on Vista machine shows "Internet Explorer cannot display webpage"  for all web pages. This is with both Ethernet DSL Modem and dialup.
    Firefox and Opera display fine.
    Windows Network Diagnostic confirms network connection.
    Reset of IE7 did not help.

    Repair using sfc /scanner gives message that files are waiting for reboot, however reboot does not clear this issue up.
    I had Norton, and removed it.  I am using Kaspersky antivirus now.
    Monday, December 10, 2007 5:18 PM
  • Internet Problems with Vista - Possible Solution

    Bought a new HP Pavilion desktop Nov 27, worked fine for 10 days, then suddenly...intermittent problems accessing web pages with both IE7 and Firefox.  "Cannot display the webpage," Server Not Found," etc.  But if I kept trying, about 1 in 8 times the webpage would finally load.  My old XP computer did not have this problem, although it was using the same DSL router and service provider.  It seemed like something in Vista was not allowing the pages to load, except every once in a while.

    So I spent 4 or 5 hours on the phone to Calcutta with HP tech support, they went through their entire Checklist for Dummies with me, disabling antivirus, running in safe mode, turning off firewall, unplugging the router, chanting various mantras, yada yada yada...nothing worked.  Then they finally gave me their final answer: "You must do a complete hard disc recovery, restore your computer to factory settings, and everything will be fine."  That's when I knew they didn't have a clue.

    Searched the internet tech forums for 2 days, found thousands of frustrated people with various connection problems using Vista, and called Calcutta back.  "Are you ready for me to walk you through the hard disc recovery?" asked Sam (probably Samarjit).  "Look, Sam", I said politely, "I know I can't be the only person who has called you with a problem like this, am I?  Bet you've gotten lots of calls about this."  He reluctantly admitted it was true.  "And in my experience, 99% of all my computer problems have always turned out to be due to some obscure Microsoft configuration setting that MS never bothered alerting anyone about, including the hardware manufacturers. So would you please check with your buddies manning the phone bank and see if ANY of them might have heard of ANYTHING in Vista that might possibly be causing this connection problem?"

    After five minutes on hold, he told me to try disabling "Windows authentication" in internet settings.  I looked for it where he told me to, but I couldn't find it. Eventually I went to Control Panel>Network & Internet>Internet Options>Advanced>, and scrolled down a long list until I found "security settings," and I UNCHECKED these 3 boxes:
        check for publisher's certificate revocations
        check for server certificate revocations
        enable intergrated Windows authentication

    It worked. Immediately. Maybe it'll work for some of you.
    Tuesday, December 11, 2007 3:29 AM
  • Thank you for your sharing Whiplash4321.
     
    Hi all,
     
    Please understand that the issue "Internet Explorer cannot display the webpage" may be caused by various factors, I've listed some common causes as below:
     
    • Network connectivity issue or network-related issue such as DNS resolve.
    • Malware.
    • A conflict with the firewall or a firewall configuration issue.
    • Third-party party software or Internet connections settings issues.
    • Internet Explorer configuration settings.
    • Certain core Windows files are corrupted or missing.
     
    As a result, I suggest creating new threads for each issue separately so that we can identify the cause more efficiently.
     
    In addition, I’ve also list the general troubleshooting steps for your reference:
    =========================
    1. Please refer to the steps in the KB article 926431 (http://support.microsoft.com/kb/926431). Also, please perform a full scan by using antivirus software to make sure that we have not installed malware unconsciously.
    2. If the steps cannot resolve the issue, please try the following suggestions to reset IE:

      2.1 Disable all add-ons:
      -------------------
      Right-click the Internet Explorer icon on the Desktop, and then click Start Without Add-ons.
      If you do not have an IE icon on the Desktop, please click start, click All Programs, click Accessories, click System Tools, and then click Internet Explorer (No Add-ons).

      2.2 If disabling all add-ons resolves the issue, please use Add-ons Manager to narrow the issue down on the problematic add-on.

      2.3 If disabling add-ons doesn’t resolve the issue, please try to reset IE back to its default settings:
      ------------------
      a. Close all IE or Windows Explorer windows.
      b. Open a new IE window.
      c. Click Tools, and then click Internet Options.
      d. Click Advanced tab, and then click Reset.
      e. Close IE and reopen it to apply the changes
    3. If the issue persists, please reboot the machine and logon to Safe Mode with Networking to check the result.
    4. If the issue occurs in Safe Mode with Networking, certain Windows Resource Protection (WRP) file may be missing or corrupted. Thus, please refer to the steps in the KB article 936212 (http://support.microsoft.com/kb/936212/) to repair the system.
     
    Regarding the issue occurring on Windows XP, please submit it in our Windows XP Newsgroup since its engineers are specialized in Windows XP related issues (this forum mainly focuses on Windows Vista related issue).
     
    Thank you for your understanding and cooperation.
     
    Sincerely,
    Joson Zhou
    Microsoft Online Community Support
    Wednesday, December 12, 2007 1:45 PM
  • A friend just called me and reported the same issue asking if i know anything about it. I dont won't to disorientate anything but a small detail captured my attention. He also has a laptop using wireless to link with a linksys router ! If others have the same issue with same components then maybe someone should check it.

    Friday, December 14, 2007 2:45 PM
  •  timputtock wrote:

     

    Hi David, Joson Zhou,

     

    I am following this with interest as I have also been unable to connect and it seems I am having very similar problems.  I don't want to post it on here and confuse the issue with David's but I am interested to see if a solution is found and hope it works for my machine also.

     

    Thanks

     

    Tim



    Hi David, Joson, Tim

    I am also having this problem except that I am using Kaspersky Internet Security and up until last week IE and Kaspersky were working happily together. I do get a domain name resolution when I ping  "www.google.co.uk" and I have Firefox and Windows mail working OK. I don't want to confuse the issue so like Tim I will watch to see what happens.

    regards

    Thorshammer
    Monday, December 17, 2007 4:34 PM
  • I believe I fixed my problem by changing my  router.   By taking it out of the loop the systems seemed to work.   It was 3 years old and guess it was beginning to fail.   A new router made the problem go away.

    Monday, December 17, 2007 5:19 PM
  • I shut down Kaspersky and IE7 started working.  They state that Microsoft Updates can trigger the firewall to react, and then it blocks IE.  Kaspersky.com, enter "Internet Explorer is Blocked", and there is a simple fix.  It worked for me.

     

    Tuesday, December 18, 2007 3:42 AM
  • Thanks but my netgear router has a built in firewall so the windows and the kaspersky firewall are turned off. Turning Kaspersky off completely has no effect. I will start a new thread for this as it does not apear to be related to the origin of this thread.
    Tuesday, December 18, 2007 6:32 AM
  • I am also having a similar problem with IE not being able to display webpage with the following exceptions:

     

    1.  IE and Firefox (web browsers) will not display webpage however the Internet functions still work as Programs requring an internet conections such Kaspersky, BitComet, et can still access the Internet. It seems that its only the web broswers which are affected such as Netscape, FireFox, IE et.,  

    2.  I can reslove this by either restarting the computer or simply and strangly closing the web browser, waiting a while (circa 1 hour) and finally restarting the web browser (without the need to restart the OS).

    3.  This problem occurs on a ramdon basis, and happens mostly if there is alot of traffic such as browsing, downloading et.  at the same time.

     

    Any suggestions? 

    Tuesday, December 18, 2007 8:14 AM
  • I am also having this problem with XP. I have searched all ideas and exhausted them. Its my main home computer which is having the problem. My laptop is no problem. Does anyone have any more ideas?

    Tuesday, December 18, 2007 3:18 PM

  • After five minutes on hold, he told me to try disabling "Windows authentication" in internet settings.  I looked for it where he told me to, but I couldn't find it. Eventually I went to Control Panel>Network & Internet>Internet Options>Advanced>, and scrolled down a long list until I found "security settings," and I UNCHECKED these 3 boxes:
        check for publisher's certificate revocations
        check for server certificate revocations
        enable intergrated Windows authentication

    It worked. Immediately. Maybe it'll work for some of you.


    I tried this solution, and found that "integrated windows authentication" was the only one that I needed to uncheck!  Works like a dream! Thanks, Whiplash4321 !!
    Tuesday, December 18, 2007 3:20 PM
  • I'd like to amend my earlier post!  Yes, the changes whiplash4321 mentioned helped my problem....but only to a degree!  I still get the issue, only less often.  Also, I notice that this problem is really noticable when I right-click on a link and select "open link in new tab".  Then, the new tab almost always displays the error message.

     

    The search for a fix continues! Sad

     

    Tuesday, December 18, 2007 7:17 PM
  •  

    I just recently got my laptop back from being repaired at HP and the laptop had some screen problems and such.  They also replaced the hard drive and of course installed Windows Vista Ultimate.

     

    My point i am making above is my computer had a fresh hard drive and a fresh copy of windows and straight out of the box i get the exact same problem everyone else is experiencing.

     

    This problem is random and only occurs on select websites.  I have verified that it is not the websites by loading them on other computers.  This problem occurs on Wireless and Wired.  Applications that use the internet work 100% of the time.  IE and Firefox will load pages but at times i will get the "cannot display the webpage" error.

     

    This is an ongoing problem and i have found several articles on the internet with possible fixes non of which fully work.  Some partially helped.

     

    This is a problem that needs to be fixed, i have had many problems with Windows Vista and am not happy with the product.  It should not have been released with this many bugs and should have been tested better before its release.  Every OS has problems i just wish that with Microsoft having the majority of customers that their quality of service would be better.

     

    If anyone has found a solution to this problem please post as i do not want to have to format my computer after i just got it back.

    Saturday, April 05, 2008 5:51 AM
  • I'd like to echo the problems that seem to be cropping up with regards to Internet Connections, IE 7.0, and Vista.

     

    I've been told that firmware updates may help; however, with a particularly aged cable modem, I found that manufacturer did not provide 64-bit OS drivers. That might be a bit of a problem.

     

    Again, this problem needs to be fixed. Badly. SP 1 seems to have done nothing.

    Wednesday, May 07, 2008 1:07 AM
  • I found this thread today and am having the EXACT same issues. The computer is about 1 1/2 years old and it just started doing this a few days ago after the computer froze and had to be powered down to reboot.  I followed all the advice on this thread and am still having the same problems.  Was a resolution ever determined other than "unchecking" a few security options in internet explorer options? 

     

    I would also appreciate any suggestions.  thanks!

     

    Jules

    Tuesday, May 20, 2008 2:15 AM
  • I have windows 2000 xp.  I started getting this hybrid 2007 when I would open a document from my yahoo mail, windows installer would open up a box and try to install this Office Professional hybrid 2007.  Then another box opens and says the feature you are trying to use is on a network resource that is unavailable. You can click ok or cancel. lower it says:  Click ok to try again, or enter an alternate path to a folder containing the installation pkg 'PROHYBRIDWW.msi in the box below. Below has a Use Source:

     

    I have had several computer people try to get rid of it but they can't find out where it originated. Now it won't let me open things in Office 2003. I just want to know how to get rid of it.

     

    Thank you

    '''

     

    Thursday, May 29, 2008 6:01 AM
  • I have exactly the same problem with XP SP2 and IE 7. Microsoft site will load, but not Wikipedia,at other times no site will load. At some other time all seems fine. Using wireles modem and a laptop. It is strange. Kaspersky is newly intalled; earlier had NIS, never experienced this. Could you find the solution?

    Monday, June 09, 2008 4:37 PM
  •  

    Siyag

     

    I would suggest that the problem here is a Firewall related issue. If you cannot see or change anything in Kaspersky then perhaps remove it temporary to see if this clears the problem. your comments suggest Kaspersky is newly installed and the problem has just started etc...

    Saturday, June 21, 2008 11:04 PM
  • I have been having the same problem. I have a number of apps that can talk other protocols to other web addresses. The PC is connected to a local LAN and all other machines running IE 7 can see pages ok. The machine having a problem is XP SP2. The other machines are running Vista - all 5 of them.

    The XP machine having the problem is wired to the router and had been working up till the last round of Windows updates - although I don't know that that is relevant.

    The way I solved my problem was by launching IE - going to tools and Windows Update - it complained that it wasn't connected and asked if I wanted to connect to which I said Yes. It then managed to find the Microsoft site. Subsequent to that I have been able to get to any other site too.

    Looks like in my case IE got into a state where it thought it was connected??

    Friday, June 27, 2008 5:10 PM
  • I had this with a Vista Home Premium o/s, I tried all sorts of suggested fixes on countless forums.

     

    I have fixed it now and in the end it was so simple I wonder why I didn't think of it first.

     

    My solution: I switched off the Firewall on my Speedtouch Router and now it is fine. Infact my Internet Speed has doubled. I have kept my personal firewall active as this was the first solution I tried but when it still didn't work I switched it back on again.

     

    Friday, November 21, 2008 7:48 AM
  • i have a toshiba note book it was working just fine until feb 4,2009. every time i try to go on the internet with it. it can't display the web page why. i have done ping it is connected but it wont show any web pages at all please help. 
    Saturday, February 07, 2009 12:07 PM