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Internet Explorer 11 crashes on startup

    Question

  • Hi,

    I'm having a serious issue with Internet Explorer 11 on Windows 7 Home Premium x64. Once you start IE it just crashes giving this info:

    Probleemhandtekening:
      Gebeurtenisnaam van probleem:    BEX64
      Naam van de toepassing:    iexplore.exe
      Versie van toepassing:    11.0.9600.16518
      Tijdstempel van toepassing:    52f34819
      Naam van foutmodule:    StackHash_3574
      Versie van foutmodule:    0.0.0.0
      Tijdstempel van foutmodule:    00000000
      Uitzonderingsmarge:    00000000005e0000
      Uitzonderingscode:    c0000005
      Uitzonderingsgegevens:    0000000000000008
      Versie van besturingssysteem:    6.1.7601.2.1.0.768.3
      Landinstelling-id:    2067
      Aanvullende informatie 1:    3574
      Aanvullende informatie 2:    357450944c1c23c281805a325717b76a
      Aanvullende informatie 3:    69e0
      Aanvullende informatie 4:    69e05ed54c2bd7f9c59f9f90a36fac94

    I tried reinstalling and that didn't work. Then I tried uninstalling and installing with a downloaded version of IE but that wouldn't work is said that there was a newer version installed. I tried the Microsoft FixIt and that also didn't work. Disabling the plug-ins same story. I cant boot into safe mode since I'm remotely managing the computer. Is there anything else I can try except for a repair install of windows?

    Thanks in advance!

    Niels

    PS: If necessary I can translate the error report...

    Monday, February 24, 2014 6:41 PM

All replies

  • Disabling the plug-ins same story. I cant boot into safe mode since I'm remotely managing the computer.

    Booting in safe mode is just a convenient first step for avoiding startup programs.  So, killing them after a boot may be just as effective.

    Alternatively, the crash indicates Stack corruption, so you might get clues from a Stack Back trace for the crashing thread or even just from the loaded modules which are left when you get the message.  E.g. use ResMon or ProcExp to see such clues.



    Robert Aldwinckle
    ---

    Tuesday, February 25, 2014 12:00 AM
  • Hi,

    Please download this reg file from my OneDrive:

    http://1drv.ms/1cKtJUO

    (Remove the .txt extension) and make a double click on the .reg file to import it.

    When the Internet Explorer crashes, Windows Error Reporting Service  creates a dmp file under C:\Localdumps. Please upload the file to your public OneDrive folder and post the link here.


    Andy Altmann
    TechNet Community Support

    Tuesday, February 25, 2014 9:55 AM
  • Hi Thanks for the advice already, still havent found the issue. Now the StackHash seems to have disappaered, now ist just an APPCRASH. I have two crash dumps as asked!

    https://onedrive.live.com/redir?resid=253E4E705D8D6F0E!107&authkey=!AEATNI-hON5ooTQ&ithint=file%2c.dmp

    https://onedrive.live.com/redir?resid=253E4E705D8D6F0E!108&authkey=!AGPoye6bU3EhFWc&ithint=file%2c.dmp

    Thanks A Lot!!!

    Wednesday, February 26, 2014 9:22 PM
  • just an APPCRASH

    Still looks like a problem with that Stack.  However, I notice that you may have nVidia video support.  Then it would be an idea to check (in Options, Advanced tab)  Use software rendering instead of GPU



    Robert Aldwinckle
    ---

    Thursday, February 27, 2014 12:13 AM
  • How does one get to Options, Advanced tab if the farking program won't run?  Hmmm?
    Thursday, April 10, 2014 7:15 PM
  • How does one get to Options, Advanced tab

    Run... (e.g. press Win-R and enter:)

    control.exe  inetcpl.cpl,,6



    Robert Aldwinckle
    ---

    Thursday, April 10, 2014 10:44 PM