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Add Ons are disabled and the "Manage Add On" window buttons are greyed out

    Question

  • I own and use an HP G62-347 laptop.  AMD Dual Core "Vision" with Windows 7 Home Premium 64 bit OS.  This is my third HP laptop, and 12th or so computer since the 90's.  A few weeks ago, I downloaded and installed Firefox v 13.0.1 to give it a try.  This is the first time I have tried Firefox for browsing.  A week or so ago, Adobe updated their Flash to v 11.3.300.362 and it downloaded and installed on my system. (  I am sure other things might have happened, but this is all I remember at this time ) Firefox then started acting funny, flashing windows between "Not Responding" and back to a normal window, Flash started crashing, and everything went "buggy." I tried IE9, and Flash wasn't working there. When I went to "Manage Add On's" all of my Add On's were "Disabled."  I clicked on the first to choose it, in order to "Enable" it but all  of the buttons in the window were greyed out and not functional.  Each of some 10 or so add ons were the same way.  Nothing worked  in that window.  And IE9 was not working either.

    I tried to uninstall it and then to reinstall it following Microsoft Answers and knowledge base articles, using it Uninstall/View Updates routine,  "Fix It" and using the "FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart",  information and directions as well.  Running that as admin., 5 times gave me Ox8007371B and Ox80070005 error messages referring to 2 Optional Packages, 2 other Packages with the same numbers and tildes as the Optional ones, and packages referred to as Top Level and Vista Plus Update, and Mini LPW... all failing with one of those two error numbers above.

    I haven't tried yet to do a straight reinstall yet, as this is where I am and am unsure if I am making things worse.  I haven's done a system restore yet because I would have to go through the process of reinstalling a couple of new programs, etc...

    I  still have a very buggy IE9 as described, and the Firefox has been goofy with the Adobe Update as well. Is there anything I can do other than a System Restore to fix this that would be easier than  the System Restore process?  I have all of my Favorites and bookmarks from IE9 saved elsewhere.

    Thank you for your help!

    mike0921


    Richard M Fielder

    Thursday, June 21, 2012 2:12 PM

All replies

  • Have you tried using the x86 IE9 instead of the x64. It could just be a compatibility issue


    Joseph Ndlovu

    Thursday, June 21, 2012 2:37 PM
  • Thanks for your answer.  I just tried it.  Same issue, same problems, no difference between the two.  I know I could do the restore, but I sure would like to know what caused/is causing this.  It just bugs me.

    I prefer the IE9 (at least for now...) am used to it, etc., and I don't think it has anything to do with the Firefox browser or the Adobe glitches.  I have talked to friends who did the Adobe Update with IE9 and no problems with them.

    So, anymore ideas? I'm ready to listen! And try them...

    :-)


    Richard M Fielder

    Thursday, June 21, 2012 3:48 PM
  • It could have some thing to do with integrated Protected Mode for Firefox.

    http://www.ghacks.net/2012/06/10/flash-player-update-fix-freezes-crashes-in-firefox/

    On IE9 check if you do not have any tracking protection features installed, turn off ActiveX Filtering and see if that won't get IE functioning at least in 32bit mode


    Joseph Ndlovu

    Thursday, June 21, 2012 4:22 PM
  • Hi Richard,


    Firstly, please let us know the version of your Internet Explorer.

    Also, please let us know how you launch Internet Explorer. Please click Start -> All Programs -> Internet Explorer and check if it can work properly.


    If not, based on my research, please try the following:


    1. Run Microsoft Fixit: Fix Internet Explorer issues to make IE fast, safe and stable.


    2. Reset Internet Explorer settings and see how it works.


    3. Boot into Safe Mode with Networking and test the issue again.


    4. If the issue does not occur in Safe Mode, please use ShellExView to disable related extensions of Windows Explorer in Normal Mode:

    1) Please download ShellExView.

     

    Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

     

    2) Extract the download file and double-click the "shexview.exe" file. It will scan the registry for all the shell extensions.

    3) Select all the non-Microsoft extensions in pink by press "Ctrl" in the keyboard.

    4) Click the "Disable Selected Items" on the toolbar and click Yes.

    5) Restart your computer and check if the issue is resolved.


    More information: Tips for solving problems when Internet Explorer crashes or stops working


    Hope this helps.


    Jeremy Wu

    TechNet Community Support

    Tuesday, June 26, 2012 6:29 AM
  • "I own and use an HP G62-347 laptop.  AMD Dual Core "Vision" with Windows 7 Home Premium 64 bit OS.  This is my third HP laptop, and 12th or so computer since the 90's. "

    - A recent check on e-bay for this model shows it is worth about $259.  Maybe a higher end machine could help.  You can forget everything you have learned since the 90's.  Windows 8 is so different, you will have to start all over and re-wire your brain to be compatible with the new OS.  With IE10 you will find traditional troubleshooting does not work and there is no IE10 32-bit mode.  This is challenging, and is good for your mind.  Embrace Windows 8.  Its like learning how to tie your shoes all over again.  Remember how frustrating it was, but how proud you were once you could finally do it?  Yea!

    "A few weeks ago, I downloaded and installed Firefox v 13.0.1 to give it a try.  This is the first time I have tried Firefox for browsing.  A week or so ago, Adobe updated their Flash to v 11.3.300.362 and it downloaded and installed on my system. (  I am sure other things might have happened, but this is all I remember at this time ) Firefox then started acting funny, flashing windows between "Not Responding" and back to a normal window, Flash started crashing, and everything went "buggy." I tried IE9, and Flash wasn't working there. When I went to "Manage Add On's" all of my Add On's were "Disabled."  I clicked on the first to choose it, in order to "Enable" it but all  of the buttons in the window were greyed out and not functional.  Each of some 10 or so add ons were the same way.  Nothing worked  in that window.  And IE9 was not working either. "

    --- The only good, stable browser is Opera.  Please uninstall all other browsers and install Opera and do not look back.  IE, Chrome, Firefox, Safari only want to track you and compile information on you so they can serve you the same advertising (in this case targeting you with Cialis).   Opera only wants to give you good surfing experience.  DuckDuckGo search engine will keep your searches confidential and will not report back to homeland security.

    "I tried to uninstall it and then to reinstall it following Microsoft Answers and knowledge base articles, using it Uninstall/View Updates routine,  "Fix It" and using the "FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart",  information and directions as well.  Running that as admin., 5 times gave me Ox8007371B and Ox80070005 error messages referring to 2 Optional Packages, 2 other Packages with the same numbers and tildes as the Optional ones, and packages referred to as Top Level and Vista Plus Update, and Mini LPW... all failing with one of those two error numbers above.

    I haven't tried yet to do a straight reinstall yet, as this is where I am and am unsure if I am making things worse.  I haven's done a system restore yet because I would have to go through the process of reinstalling a couple of new programs, etc..."

    --- You broke it by installing all that stuff.  Gimminey Crickets, how much time have you spent on this already?  The quickest way to fix it is to system restore, and now you have to do it anyways.  Maybe consider being more conservative with the quantity of stuff you install.  Quality is better than quantity when it comes to software, and if you want to poke around and install obscure third party apps and break and fix stuff as a hobby, this comes with the territory.  Something else to embrace and enjoy.  You'll get really, really smart but it won't help you make more money.  System Restore and Reinstalling those apps is a mindless task.  You can let your brain cool off a bit, and it is almost guaranteed to work in 1/5 of the time to "fix" it.  Make a restore point and install one app at a time and test your system.  This will allow you to spend more quality time working on the lawn or in the garden.  Or cleaning up that messy garage.  Maybe even have coffee with an old friend, instead of looking at a bright piece of glass all day long.  Many people are affected like a moth to the fire with Windows.  This is by design.  If you spend too much time and get too close to the fire you will get burned.

    "I  still have a very buggy IE9 as described, and the Firefox has been goofy with the Adobe Update as well. Is there anything I can do other than a System Restore to fix this that would be easier than  the System Restore process?  I have all of my Favorites and bookmarks from IE9 saved elsewhere."

    ---  IE will never be right.  It's been patched so many times by so many people, probably a billion lines of code over the years and still, monthly security updates to make it look like its going somewhere.   5, 7, 7, 8, 9, 10 and now 11 is here but its BETA.  Heck, its all BETA, who are they kidding?    You would think if they were going to get it right, it would be right by now.  Its such a mess to spend hours researching and posting in forums, trying the same thing over and over again to get the same results, and running the wrong Microsoft Fix-Its has probably fixing it beyond all repair.  (FBAR)  But if you enjoy being a mad-scientist and laser focusing on seemingly unsolvable puzzles for hours and days at a time that could be fixed by running System-Restore then that is your choice.  At some point, (for the sake of Pete), you are going to have to stop trying to understand why it broke, stop trying to figure out how to fix it, and take the easy way out and run System Restore.

    Maybe its time for that new laptop, with a SSD drive so you can experiment and horse around herrrhuumm.... Work faster and load more programs to play...eheermmm.. research for better productivity.

    Thank you for your help!

    --- You are so welcome  ----  It is my pleasure to be of service. ---

    Take some advice from a hard-headed computer fix-it fool who has wasted 25 years of his life, living the Microsoft Lie...er..humm...Experience and still does not have a computer that will run IE 11 or any previous version correctly.  Strange that I don't remember any of these kinds problems with IE6.  :)   Spring for that new laptop with a SSD drive so you can mess it up and fix it quicker and system restore it when you finally throw in the towel.  :)  And stop kicking yourself for not running System Restore sooner.  It was fun trying to fix it and there will be new, unsolvable problems that no one has ever seen before to work on tomorrow.  That's a guarantee.  Unless you're running Opera browser......

    Rickkee

    mike0921


    • Edited by RickkeeC Saturday, August 10, 2013 12:40 PM yea
    Saturday, August 10, 2013 12:21 PM