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REPEATEDLY GET MSG: "Internet Explorer has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.”

    Question

  • MY HOTMAIL SITE KEEPS FREEZING AND PRESENTING A DIALOGUE BOX STATING, ”We can’t connect to Hotmail right now. Please try again later” Then, "Internet Explorer has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.”

    I NEVER, NEVER HAD PROBLEMS LIKE THIS BEFORE I INSTALLED SILVERLIGHT AND WINDOWS LIVE ESSENTIALS ON JULY 27<sup>TH</sup>.


    On 27 July I was prompted by Windows to install Silverlight and Windows Live Essentials in order to update Windows on my new computer. ALMOST IMMEDIATELY, MOST OF MY WEBSITES STARTED CRASHING AND FREEZING. Dialogue BOX: "Internet Explorer has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.”). I UNINSTLALLED WINDOWS LIVE ESSENTIALS BUT THE PROBLEM PERSISTED. I UNINSTALLED SILVERLIGHT AND THE PROBLEMS WENT AWAY – FOR ABOUT 30 MINUTES. THANK YOU MSFT!!!

    NOW: 1) MY HOTMAIL DISCONNECTS EVERY TIME I TRY TO OPEN ANY FOLDER BESIDES “INBOX” (”We can’t connect to Hotmail right now. Please try again later”) AND 2) ALL WEBSITES CRASH RANDOMLY ("Internet Explorer has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.”) AND, 3) MY BROWSING SPEED IS HALF WHAT IT WAS BEFORE SILVERLIGHT/WLE HELPED ME (CONSTANT spinning blue little circle).

    SILVERLIGHT/WLE SCREWED UP A PERFECTLY FUNCTIONING BROWSER SYSTEM. I GUESS I NEED TO SHIFT TO GOOGLE CHROME OR FIREFOX – ANYTHING THAT DOESN’T LOCK UP MY BROWSING AND E-MAIL EVERY SECOND I AM ON LINE. Will I have to switch to G-MAIL if I use GOOGLE CHROME instead of WINDOWS EXPLORER? I guess I can ask some of my many friends and family who have already made the switch. And I thought they were overreacting!

    CLEARLY, “UNINSTALL” DOES NOT CLEAN OUT ALL THE CRAP LEFT BEHIND BY SILVERLIGHT/WINDOWS LIVE NON- ESSENTIALS. IT WILL PROBABLY TAKE ANTI-VIRUS SOFTWARE.

    STOP ! STOP HELPING ME, MICROSOFT. DO NOT PUT UP DOWNLOADS IF THEY ARE DYSFUNCTIONAL.!!!  25 YEAR, soon-to-be-former, MSFT CUSTOMER

    Saturday, August 11, 2012 8:19 PM

Answers

  • "Internet Explorer has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.”

    I wish they would stop saying that.   It can only happen if a user is so far behind in their maintenance that it would be a possibility.

    Instead, they should be suggesting that, if interested, the user could try to glean some clues about the crash from either the Reliability Monitor or the Windows Applications Event log.

     

    ---

    Saturday, August 11, 2012 10:35 PM

All replies

  • "Internet Explorer has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.”

    I wish they would stop saying that.   It can only happen if a user is so far behind in their maintenance that it would be a possibility.

    Instead, they should be suggesting that, if interested, the user could try to glean some clues about the crash from either the Reliability Monitor or the Windows Applications Event log.

     

    ---

    Saturday, August 11, 2012 10:35 PM
  • I heard that :)
    Sunday, August 12, 2012 3:57 AM
  • Hi,

    What's the version of your IE? Please follow Dis and Robert's suggestions. let me know the reults.

    Monday, August 13, 2012 3:16 AM
  • "Internet Explorer has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.”

    I get this 4-5 times a day. My internet provider says it's your issue. I have IE 9. It happened before I upgraded to 9 (I think) so it might not be the version. I have to use Firefox for anything important-like reading e-mails, completing applications, searches, etc. I have been a glutton for punishment for years even after upgrading computers and blaming the internet provider and switching. Now it it happens just as regularly with this one. When IE9 goes down I can still use Firefox. I'm pretty unsavvy. Can you walk me through removing internet explorer from my computer, or at least make it so I won't accidentally use your browser (habit?loyalty?) .

    Wednesday, December 05, 2012 11:00 PM
  • make it so I won't accidentally use your browser


    Uncheck  Internet Explorer  in  Windows Features.   Note:  that removes  iexplore.exe  and access to its shortcuts but leaves browsing functionality in the OS at the level shown.
    Thursday, December 06, 2012 8:28 PM
  • GREAT SCOTT!!!!!   IT WORKED!!!!  THANKYOU!!!!!!!!
    Sunday, January 06, 2013 1:47 AM
  • It affects not just the IE but many other programs. Are you using the Intel Power saving Chip instead of your graphics card? Only a 64-bit issue it seems.

    Tuesday, February 05, 2013 11:40 PM
  • I've just installed win8 32-bit and the problems remain exactly the same as with the Win8 64-bit. Are you using the Intel Power saving Chip instead of your graphics card? It seems to be an Intel-Win8-AMD bug. I've also installed the latest Drivers from HP. But FX2 works perfectly, so whats going on here Microsoft? Get your act together.
    Thursday, February 14, 2013 11:00 PM