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OmniPage SE 4 for Canon in Vista

    Question

  • Just bought a nice new "Vista Compatible" printer from Canon that came with OmniPage SE 4. Unfortuntely, the version of OmniPage that comes on the CD is NOT Vista compatible and fails to launch. 

     

    Nuance posted an update to their OmniPage SE 4 that is supposed to be Vista compatible. However, if you install it with the previous version still installed, you get an error message stating that the previous version needs to be uninstalled first. If you uninstall it, the next attempt it tells you that the new software is an update and that the previous version has to be installed!?!?!

     

    Their tech note says to do the uninstall but not to reboot the computer. The subsequent installation still cannot "see" the previous version so it still bombs. Best of luck on getting Nuance to help unless you want to pay them for a support call (or even email). It's not critical enough for me to chase down, but there have been times when I have needed OCR but not often enough to spend the money for a full version. All other info I have seen says that Canon will refer you to Nuance for support.

     

    Anyone found any work-arounds or had any luck getting this software to fly?

    Saturday, December 29, 2007 5:27 PM

Answers

  • Hi,

    It seems that the root cause of the issue is related to software itself. I'd like to suggest you contact with Nuance for advance help.

    Also, the following website maybe helpful for you:

    Download Vista-Compiant OmniPage SE for Canon Scanners » My Digital Life

    http://www.mydigitallife.info/2007/05/06/download-vista-compiant-omnipage-se-for-canon-scanners/


    Important Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

    --------------------
    Regards,
    Eric Zhang
    Microsoft Online Community Support





    Wednesday, January 02, 2008 10:21 AM

All replies

  • Hi,

    It seems that the root cause of the issue is related to software itself. I'd like to suggest you contact with Nuance for advance help.

    Also, the following website maybe helpful for you:

    Download Vista-Compiant OmniPage SE for Canon Scanners » My Digital Life

    http://www.mydigitallife.info/2007/05/06/download-vista-compiant-omnipage-se-for-canon-scanners/


    Important Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

    --------------------
    Regards,
    Eric Zhang
    Microsoft Online Community Support





    Wednesday, January 02, 2008 10:21 AM
  • Hi,

     As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios.

    If the issue still persists and you want to return to this question, please reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

    In addition, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems.

    Thanks!
    --------------------
    Regards,
    Eric Zhang
    Microsoft Online Community Support

    Monday, January 07, 2008 6:36 AM

  • Hi. The references item at http://www.mydigitallife was very helpful. Thank you. But I would add that their suggestion to "try not to reboot" after uninstalling the old version should be amended to IT IS IMPERATIVE to not reboot, else the upgrade will not work.
    Wednesday, January 09, 2008 8:48 PM
  • Just bought a new computer with Vista.  I have an existing Canon MP730.  It came with OmniPage SE OCR.  I am trying to load it on the new computer.  However, the set up CD that came on with the printer will not load OmniPage SE onto my new machine.  I was able to download the upgade from Nuance.  However, it will not run on my new system as it keeps asking that the original OmniPage be installed first.  I am in a catch-22 situation.  Any help you can give would be appreciated.

     

    Monday, February 04, 2008 6:51 PM
  • I finally did it! The installation of the update is running right now!

     

    My problem was that I deinstalled the old version as it was stated in the mail that came with the download link from Nuance and then rebooted my system. Known outcome: the update would not install because it couldn't find an earlier version. Reinstalling the old version, then deinstalling it again and trying to install the update in one step didn't work either.

     

    How I solved the problem:

    1) I reinstalled the old version.

    2) Then I rebooted my system.

    3) Next I started the program so that it could initialize (seems to be very important).

    4) Then I rebooted again.

    5) Now I uninstalled the old version through add/remove programs.

    6) DO NOT REBOOT AT THIS POINT!!!!

    7) At last I tried to run the autorun.exe that came with the update.

     

    Finally worked for me!

    Sunday, February 10, 2008 2:01 PM
  • I tried this unsucessfully; I was unable to install the new version after reinstalling the old version and running it. Did you reboot while the old version was running?

     

    Tuesday, March 25, 2008 12:16 PM
  •  

    I followed exactly the steps I posted. Of course, I closed the program before restarting the system.

     

    Sorry if this doesn't work for you...

    Tuesday, March 25, 2008 2:08 PM
  • I tried it both ways.

     

    I called Nuance tech support. Their response was that if I could not load the new version, I would have to buy the professional version -- only $150. The woman who answered did not seem eager to help at all. If I was unable to load the software, then they could not help me. I would just have to buy the professional version -- quite a contrast to the crisp, customer-oriented service at Canon.

     

    At any rate, if there is a way I can make the new software see traces of my old version, I would appreciate that -- perhaps a registry tweak?

     

    Thanks.

     

    Michael

     

    Tuesday, March 25, 2008 4:39 PM
  • i am having same porblem.  unable to resolve even though i have followed instructions exactly.  any new advice?

     

    Tuesday, May 27, 2008 7:08 AM
  • Hi,

    I bought a new computer recently that came preloaded with Vista. I have a CanoScan LiDE 20 scanner that i bought back in 2004 for my XP machine.

    I tried installing the bundled Omnipage SE into my Vista computer but failed. The InstallShield Wizard dialogue box opens as usual but when i click "Next" to continue, the page followed said "The wizard was interrupted before Omnipage SE could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again."

    Your recommendation for ChasCotton's problem does not apply to me as my OCR software was published prior to Vista. Therefore, I cannot use the download from Nuance as it requires me to have the software installed and uninstalled. And I cannot even install the software in the first place!

    I have even tried with Windows Defender and my anti-virus program's script scanning and spyware detection features disabled.

    I don't understand why this problem occurs particularly for this program. The other programs such as photo editing tools that came bundled with my scanner were able to load without a snag.

    I hope you can address my problem. If the solution(s) involve any tweaking of the registry, I hope you can provide a detailed guide as I'm not familiar with programming.

    Thank you.
    Saturday, June 07, 2008 3:11 PM
  • I have had the exact same problem as mit1321 - It won't let me install the old OmnipageSE at all, let alone the download.

     

    mit1321 (or anyone else) - have you found a solution?

     

    Friday, July 25, 2008 12:12 AM
  • Unfortunately, I did not find a solution to it.

     

    Instead, I bought a new all-in-one printer from Canon and installed the bundled software.

     

    • Proposed as answer by GDNZ Saturday, September 12, 2009 7:26 AM
    Friday, July 25, 2008 3:40 PM
  • I HAVE A CANON CANOSCAN 4400F SCANNER AND OMNIPAGE CAME BUNDLED WITH MY SOFTWARE CD, AND I HAVE UPDATED IT AND WAS WONDERING IF I HAVE THE MOST UPDATED VERSION OF OMNIPAGE FOR WINDOWS VISTA ULTIMATE (64 BIT) BY CANON. IT SAYS (OMNIPAGE SE VERSION 4.2). IS THIS THE MOST UPDATED VERSION FOR WINDOWS VISTA ULTIMATE( 64 BIT) THAN THE ONE THAT CAME FROM MY CANON CANOSCAN 4400F CD SOFTWARE?

    THANKS.
    Friday, July 25, 2008 11:21 PM
  • Seems we are all unable to install OmniPage SE update for Vista because; we are unable to install the original bundled W98/XP version of OmniPage SE (required by the Vista update installer) because the original copy is not Vista compatible (which is why we need the update). Now is that a Catch 22 situation or what?

    I've explained to Nuance (seems there is an 's' missing in the middle of their name) that we are having this problem and I've asked them to post a resolution to this site as their Tech Note #5673 with detailed instructions at http://knowledgebase.scansoft.com/view.asp?tnID=6905 does not work. Going by their past history of poor customer service, and charging for it, then suggesting we all spend $150 for an upgrade as an answer, do any of us actually expect a resolution to this problem from them?

    Anyway I persisted in trying to find an answer to these problems by trawling the www and sure enough there's one out there.  Well it worked for me at least, so I thought I'd share pending Nuance's reply. Go to: http://djlcomputertips.blogspot.com/2007/09/omnipage-se-on-vista.html

    It may not work for all, but I have an average Vista set up other than it is a 64 bit system. My own experiences are noted below.
    From the start, the main issue: Omnipage SE won't install on Windows Vista; it gives an error that says "The wizard was interrupted before Omnipage SE could be completely installed."
    The SE 4 Vista update from Nuance can only be installed if there is a copy of SE already installed. Great programming logic was applied there.

    1. Install the latest version of CanonScan Toolbox on your Vista computer.
    2. Install OmniPage SE on an XP computer. Hopefully you can locate/borrow/have one.
    3. Copy /Program Files/Scansoft from the XP computer to the Vista computer /Program Files.
    5. Link omnipage.exe to the CanonScan Toolbox (32 bit only, see Note 1 below).

    Notes:
    1. For those with a 64 bit system, do not link omnipage.exe to the CanonScan Toolbox unless there is a 64 bit driver available for that scanner as it won't work.
    2. Don't try to install OmniPage SE 4 update for Vista as it doesn't work if you use the above method to install Omnipage SE.

    Hoping the above works for you too.

    Cheers,
    GDNZ

    • Proposed as answer by vivalim Friday, October 09, 2009 3:38 PM
    Saturday, September 12, 2009 7:35 AM
  • hi GDNZ

    thanks for your tips!  i was stuck with step 5 just now.  anyway i followed your instructions up to step 3 (note that you missed step 4 - oops! :D ) thinking that i won't be able to get my work done today...

    frustrated, i double-click on omnipage.exe icon...a window appear "failed to update system registry. try using REGEDIT" and i just clicked ok.  one more appear "unable to launch ms powerpoint", ok again.  "unable to launch ms excel", ok again.  thinking that OmniPage will not run after all...but it works as usual!  good enough even if excel and powerpoint not working, i only need my work save in ms word format.

    hey, many thanks!  really grateful...:)

    regards
    vivalim

    p/s: but i think it can export the text to excel/ powerpoint format as well.
    Friday, October 09, 2009 3:12 PM
  • If you are unable to get a set of files from an XP machine, because you are already running vista or windows 7, and if you are willing to manually install the files this may be a solution for you.

    In order to get the vista install file go to:
    http://www.scansoft.co.uk/vista/omnipage/canon/

    Download and unzip the install file "Canon_Svu_v20.zip"

    Unzip the file, in the OmniPage folder you will find the file "ScanSoft OmniPage SE 4.msi"

    By running an msiexc command from a command prompt you can extract a full set of install files directly from this msi, to a temporary location of you choice, for example c:\temp\OmniPageFiles

    Create a folder to copy the files into, for example c:\temp\OmniPageFiles
    Open a command prompt then change directory to the folder than contains "ScanSoft OmniPage SE 4.msi" and run the following command:

    msiexec /a "scansoft omnipage se 4.msi" /qb TARGETDIR=c:\temp\OmniPageFiles

    You will find the "Program files" in C:\Temp\OmniPageFiles\program files\ScanSoft\OmniPageSE4

    Copy this to your Program files folder.

    I thought that I might have to copy in and register some of the system dll's but all the required dll's must have already existed on my Windows 7 system.

    In order to get the Word Add-In registered, so I could scan directly into Word, I ran the OmniPage application as an Administrator and went to Tools - Options, Direct OCR tab and registered WinWord.exe.
    • Proposed as answer by GrahamJest Friday, January 22, 2010 1:30 PM
    Thursday, January 21, 2010 3:10 PM