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IE9 freezes when printing PDF documents

    Question

  • I have a customer running Windows 7 / IE9 / Adobe Reader X. When she goes to a website and views a PDF document within the browser and tries to print the document by clicking on the print icon in the icon bar that appears briefly when viewing the document, IE freezes and has to be killed by the Task Manager. Clicking the close icon won't close the window.

    This happens on any site where there are PDF files. She can print out other types of documents from within IE but not PDFs. She can save the PDF to her PC and print them from within Reader and doing so does not affect IE. It doesn't matter if there is only 1 tab open or if there are multiple tabs.

    The PC isn't affected at all, just IE. She can keep doing anything else while IE is frozen, but as I said, has to close IE by using the Task Manager.

    Any idea what is going on in IE that would cause IE to freeze when trying to print a PDF document?

    JL


    Jonathan

    Wednesday, July 25, 2012 8:27 PM

All replies

  • Hi,

    Viewing PDF within IE needs 3rd party add-on support. So please try to update the add-on first. Usually, it is installed with Adobe PDF reader.


    Juke Chou

    TechNet Community Support

    Friday, July 27, 2012 7:48 AM
    Moderator
  • Hi,

    Viewing PDF within IE needs 3rd party add-on support. So please try to update the add-on first. Usually, it is installed with Adobe PDF reader.


    Juke Chou

    TechNet Community Support

    Viewing PDFs is not the issue. She can view them just fine. The problem, as stated, is when she tries to print the PDFs. That's when her browser locks up. It doesn't matter if it's IE9 or Firefox, it happens with both browsers.

    Jonathan

    Friday, July 27, 2012 12:47 PM
  • Hi,

    But because this issue happened after loading the PDF add-ons. So I guess this may be the cause. You can update the add-on and test it again.


    Juke Chou

    TechNet Community Support

    Sunday, August 05, 2012 2:15 PM
    Moderator