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E 10 crashes all the time

    Question

  • Hi, My IE 10 crashes all the time and now i cant even turn it on after the update. any idea? 

    Problem signature:

      Problem Event Name: APPCRASH
      Application Name: IEXPLORE.EXE
      Application Version: 10.0.9200.16521
      Application Timestamp: 51207618
      Fault Module Name: nvdxgiwrap.dll
      Fault Module Version: 8.17.12.5997
      Fault Module Timestamp: 4cc8daf7
      Exception Code: c0000005
      Exception Offset: 000025ea
      OS Version: 6.1.7601.2.1.0.768.3
      Locale ID: 3076
      Additional Information 1: 023e
      Additional Information 2: 023e3ea3639df75e13a5687db1077097
      Additional Information 3: 4ab5
      Additional Information 4: 4ab53a0c1ee7363bfaa2cb63703ceff3
    Tuesday, March 26, 2013 4:14 PM

Answers

All replies

  • Tuesday, March 26, 2013 10:10 PM
  • Update your Nivada drivers.

    Rob^_^

    Tuesday, March 26, 2013 11:14 PM
  • Hi,


    You can also check the issue referring to the following documents:


    Tips for solving problems when Internet Explorer crashes or stops working

    http://windows.microsoft.com/en-us/windows7/tips-for-solving-problems-with-internet-explorer


    Internet Explorer opens, flashes, and then closes immediately when you start it

    http://support.microsoft.com/kb/967896


    Thanks.


    Vincent Wang
    TechNet Community Support

    Thursday, March 28, 2013 6:25 AM
    Moderator
  • thanks everyone it works now
    Monday, April 01, 2013 4:58 PM
  • Ok, I have followed the instructions provided yet IE10 still CRASHES! Here is the latest log file:

    00:00.000: ====================================================================
    00:00.000: Started: 2013/04/23 (Y/M/D) 10:05:14.872 (local)
    00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.000: Command line: "C:\Downloads\Software\IE10-Windows6.1-x64-en-us.exe"
    00:00.000: INFO:    Setup installer for Internet Explorer: 10.0.9200.16521
    00:00.015: INFO:    Previous version of Internet Explorer: 9.0.8112.16476
    00:00.015: INFO:    Checking if iexplore.exe's current version is between 10.0.8100.0...
    00:00.015: INFO:    ...and 10.1.0.0...
    00:00.031: INFO:    Maximum version on which to run IEAK branding is: 10.1.0.0...
    00:00.047: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.047: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.047: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.047: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.062: INFO:    Trying to extract ID: 7006 (0) as "IE10-neutral.Extracted.cab"
    00:00.655: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:00.655: INFO:    Extracted Spelling dictionary for en to C:\windows\TEMP\IE11349.tmp\Spelling_en.msu.
    00:00.655: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:00.655: INFO:    Extracted Hyphenation dictionary for en to C:\windows\TEMP\IE11349.tmp\Hyphenation_en.msu.
    00:00.671: INFO:    Trying to extract ID: 7128 (1033) as "IE10-support.cab"
    00:02.309: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    00:03.884: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
    00:03.915: INFO:    Launched program to check hardware: "C:\windows\TEMP\IE11349.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\windows\TEMP\IE11349.tmp\IE10-support\HardwareBlockingList.xml"
    00:04.477: INFO:    Graphics Device Information: Mobile Intel(R) 4 Series Express Chipset Family
    00:04.477: INFO:    Hardware support check succeeded. Installation will continue.
    00:04.477: INFO:    Windows 7 operating system detected.
    00:04.477: INFO:    Service pack major: 1
    00:04.477: INFO:    Service pack minor: 0
    00:04.477: INFO:    Service pack name:  Service Pack 1
    00:05.273: INFO:    Version Check for (KB2670838) of C:\windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True)
    00:05.273: INFO:    Version Check for (KB2639308) of C:\windows\System32\Ntoskrnl.exe: 6.1.7601.18113 >= 6.1.7601.17727 (True)
    00:05.397: INFO:    Version Check for (KB2533623) of C:\windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18015 >= 6.1.7601.17617 (True)
    00:05.413: INFO:    Version Check for (KB2731771) of C:\windows\System32\kernel32.dll: 6.1.7601.18015 >= 6.1.7601.17932 (True)
    00:05.413: INFO:    Checking for correct version of C:\windows\Fonts\segoeui.ttf.
    00:05.475: INFO:    Version Check for (KB2786081) of C:\windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:15.616: INFO:    Waiting for 0 prerequisite downloads.
    00:44.788: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
    00:45.069: INFO:    No reboot logic message NrApiStart(0), lParam=0x005710f0 returned 0x00000000.
    00:48.735: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    00:48.750: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    00:48.750: INFO:    Installing with the downloaded package. C:\windows\TEMP\IE11349.tmp\IE10-neutral.Downloaded.cab
    00:48.813: INFO:    Launched package installation: C:\windows\SysNative\dism.exe /online /add-package /packagepath:C:\windows\TEMP\IE11349.tmp\IE10-neutral.Downloaded.cab /quiet /norestart
    04:49.491: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    04:49.538: INFO:    Setting registry to check if Internet Explorer is the default browser on first run: SUCCESS.
    04:49.538: INFO:    Preparing to install Spelling_en.msu using C:\windows\TEMP\IE11349.tmp\Spelling_en.msu
    04:49.600: INFO:    Launched package installation: C:\windows\SysNative\dism.exe /online /add-package /packagepath:C:\windows\TEMP\IE11349.tmp\Spelling_en\Windows6.2-KB2764916-x86.cab /quiet /norestart
    05:34.435: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    05:34.482: INFO:    Preparing to install Hyphenation_en.msu using C:\windows\TEMP\IE11349.tmp\Hyphenation_en.msu
    05:34.716: INFO:    Launched package installation: C:\windows\SysNative\dism.exe /online /add-package /packagepath:C:\windows\TEMP\IE11349.tmp\Hyphenation_en\Windows6.2-KB2764913-x86.cab /quiet /norestart
    06:17.943: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    06:17.943: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00000bc2 returned 0x00000000.
    06:17.943: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    06:18.006: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    06:18.006: INFO:    Verifying that the Internet Explorer Optional Component is enabled.
    06:23.528: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    06:23.544: INFO:    Setup exit code: 0x00000BC2 (3010) - Installation Succeeded. Reboot required.
    06:23.606: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
    06:37.022: ERROR:   SQM Upload failed while uploading "C:\Users\Mobile-Mark\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
    06:37.038: INFO:    Cleaning up temporary files in: C:\windows\TEMP\IE11349.tmp
    06:37.225: INFO:    Unable to remove directory C:\windows\TEMP\IE11349.tmp, marking for deletion on reboot.
    06:37.241: INFO:    Rebooting computer...
    06:37.288: INFO:    Released Internet Explorer Installer Mutex

    Tuesday, April 23, 2013 6:27 PM