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IE appcrash

    Question

  • I need help. IE stops working consistantly, I am having a problem updating critical issues, and script errors. If anyone can help me...

     

     

    Problem Event Name: APPCRASH

    Application Name: iexplore.exe

    Application Version: 7.0.6000.16512

    Application Timestamp: 46807103

    Fault Module Name: comctl32.dll

    Fault Module Version: 6.10.6000.16386

    Fault Module Timestamp: 4549bd09

    Exception Code: c0000005

    Exception Offset: 0007c8c4

    OS Version: 6.0.6000.2.0.0.768.3

    Locale ID: 1033

    Additional Information 1: 8d13

    Additional Information 2: cdca9b1d21d12b77d84f02df48e34311

    Additional Information 3: 8d13

    Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

    Extra information about the problem

    Bucket ID: 490379818

    Thursday, January 03, 2008 10:18 PM

Answers

  • Hi,

     

    This issue may due to comctl32.dll crash or confilict with other application. Please try to extract a new copy of the Comctl32.dll file as below:

     

    1.  Restart your computer, press F8 during startup to view the Startup menu, and then choose Safe Mode Command Prompt Only . 

     

    2.  Rename the Comctl32.dll file in the Windows\System folder to Comctl32.old by typing

    ren c:\windows\system\comctl32.dll comctl32.old

    at the command prompt, and then pressing ENTER .

     

    NOTE : This procedure assumes you do not have a file named Comctl32.old. If you do have a file with this name, use a different file extension such as "bkp". 

     

    3.  Type extract c:\window~1\setupw95.cab comctl32.dll /l c:\windows\system , and then press ENTER.

    Note that the folder name "Window~1" is the short name for the "Windows Update Setup Files" folder (the default folder for the Internet Explorer 5 setup files).

     

    The location of this folder could differ if you changed the location of the downloaded files during Setup. You may want to locate the Setupw95.cab file first before attempting to extract the file. 

     

    4.  Restart the computer. 

     

    Important Note: We strongly recommend make a full backup before any change.


    I hope it helps.
    -----------------------------
    Sincerely,
    Guozhen Wang
    Microsoft Online Community Support

    Friday, January 11, 2008 10:15 AM

All replies

  • Hi,

     

    This issue may due to comctl32.dll crash or confilict with other application. Please try to extract a new copy of the Comctl32.dll file as below:

     

    1.  Restart your computer, press F8 during startup to view the Startup menu, and then choose Safe Mode Command Prompt Only . 

     

    2.  Rename the Comctl32.dll file in the Windows\System folder to Comctl32.old by typing

    ren c:\windows\system\comctl32.dll comctl32.old

    at the command prompt, and then pressing ENTER .

     

    NOTE : This procedure assumes you do not have a file named Comctl32.old. If you do have a file with this name, use a different file extension such as "bkp". 

     

    3.  Type extract c:\window~1\setupw95.cab comctl32.dll /l c:\windows\system , and then press ENTER.

    Note that the folder name "Window~1" is the short name for the "Windows Update Setup Files" folder (the default folder for the Internet Explorer 5 setup files).

     

    The location of this folder could differ if you changed the location of the downloaded files during Setup. You may want to locate the Setupw95.cab file first before attempting to extract the file. 

     

    4.  Restart the computer. 

     

    Important Note: We strongly recommend make a full backup before any change.


    I hope it helps.
    -----------------------------
    Sincerely,
    Guozhen Wang
    Microsoft Online Community Support

    Friday, January 11, 2008 10:15 AM
  • Can anyone help cure this problem that occurs in outlook express on Vista please?

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: x10nets.exe
    Application Version: 1.0.0.1
    Application Timestamp: 3bf03fc3
    Fault Module Name: unknown
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 011fb072
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 2057

    Monday, January 28, 2008 4:55 PM
  • Hi,

     

    As the new report issue you mentioned is different from the one discussed in this current thread, we'd recommend that you start up a new thread for it. We generally focus on one topic in one thread because in this way it will be better for other community members to participate in the discussion, and to search/find specific answers more efficiently in the future.

     

    And your issue seems like caused by virus, I would suggest to perform a full scan with anti-virus software before move on.

     

    Thanks.
    -----------------------------
    Sincerely,
    Guozhen Wang
    Microsoft Online Community Support

    Tuesday, January 29, 2008 4:09 AM