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Flash Slow Load in IE9

    Question

  • I know there are a number of Flash issues posted here and elsewhere but I wanted to give a specific example of a page that loads as normal in IE8 and also in IE9 when in compatibility mode.  However, when IE9 is in standard mode, the Flash module takes a minute or more to load and display.  The site is http://radar.weather.gov/ridge/radar.php?rid=FWS&product=NCR&overlay=11101111&loop=yes  I thought this might help developers at Microsoft and Adobe isolate one of the ActiveX plugin issues plaguing IE9.  This occurs on IE9 32 bit on Vista & Win 7, with the latest releases of Flash Player 10.2 and 10.3 (beta).


    Pete
    Monday, March 21, 2011 12:04 PM

Answers

  •  

    Hi,

     

    How about loading other pages which have Flash media in Internet Explorer 9?

     

    Since it works in Internet Explorer 8 and Internet Explorer 9 Compatibility Mode, I think this page is not compatible with Internet Explorer 9, please contact the support of the website for help. Regarding this issue, please also see:

     

    Some Web sites may not behave as expected in Internet Explorer

    http://support.microsoft.com/kb/956197

     

    At this time, please also try the following to check this issue:

     

    1.    Boot the Safe Mode with networking and see how it works.

     

    2.    Clear the temporary files and reset Internet Explorer settings:

     

    How to Delete the Contents of the Temporary Internet Files Folder

    http://support.microsoft.com/kb/260897

     

    How to reset Internet Explorer settings

    http://support.microsoft.com/kb/923737

     

    3.    Check GPU rendering function in Internet Explorer 9:

     

    You experience slow performance in Internet Explorer 9

    http://support.microsoft.com/kb/2398082

     

    Hope this helps.

     

    Thanks.


    Nicholas Li - MSFT
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, March 23, 2011 2:44 AM
    Moderator
  •  

    Hi,

     

    Regarding your feedbacks, please post them here:

     

    Internet Explorer Feedback Program

    http://connect.microsoft.com/ie/

     

    Meanwhile, since this issue is related to Adobe Flash Player as well as the website, please also involve their support teams.

     

    Adobe Support

    http://www.adobe.com/support/

    Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

     

    Thanks again!


    Nicholas Li - MSFT
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, March 30, 2011 4:21 AM
    Moderator

All replies

  •  

    Hi,

     

    How about loading other pages which have Flash media in Internet Explorer 9?

     

    Since it works in Internet Explorer 8 and Internet Explorer 9 Compatibility Mode, I think this page is not compatible with Internet Explorer 9, please contact the support of the website for help. Regarding this issue, please also see:

     

    Some Web sites may not behave as expected in Internet Explorer

    http://support.microsoft.com/kb/956197

     

    At this time, please also try the following to check this issue:

     

    1.    Boot the Safe Mode with networking and see how it works.

     

    2.    Clear the temporary files and reset Internet Explorer settings:

     

    How to Delete the Contents of the Temporary Internet Files Folder

    http://support.microsoft.com/kb/260897

     

    How to reset Internet Explorer settings

    http://support.microsoft.com/kb/923737

     

    3.    Check GPU rendering function in Internet Explorer 9:

     

    You experience slow performance in Internet Explorer 9

    http://support.microsoft.com/kb/2398082

     

    Hope this helps.

     

    Thanks.


    Nicholas Li - MSFT
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, March 23, 2011 2:44 AM
    Moderator
  • I appreciate your reply.  I posted this specific web page to show a page that works flawlessly with IE7, IE8, and all other browsers including IE9 in compatibility mode.  However, IE9 in standard mode causes Flash to delay loading for about a minute or more.  It has nothing to do with KB 956197, 260897, 923737, or 2398082 (all have been done before my post).  Some sites are fine but this one shows a definite issue between Flash and IE9 in standard mode.  As I stated, I posted it for Microsoft and Adobe to have a reference site, not for someone to try and tell me how to reset my browser.

     


    Pete
    Thursday, March 24, 2011 1:40 AM
  • Hi,

     

    Thank you for your feedback.

     

    I just want to help you exclude some possible causes of this issue. Currently, I think this should be a compatibility issue between the website and Internet Explorer 9 and you can also contact the support of the website with your feedbacks and see if they have some constructive information.

     

    Thanks again!


    Nicholas Li - MSFT
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, March 25, 2011 9:33 AM
    Moderator
  • I guess my problem with "it is the website's problem" is the assumption that IE9 is perfect in its implementation.  It is not.  This is why its JavaScript breaks on web sites where previous versions of IE and all other browsers do not.  This is not to say that the web sites are perfect, they are not.  But it would help if MS would at least acknowledge that there are issues and incompatibilities with the engine and compatibility with certain addons like Flash that make some use of the JavaScript engine.  I have presented a web page that is easy to reproduce at Microsoft and Adobe (see, I didn't even put all of the problem on Microsoft although the problem centers on IE9).  I also indicated how the web page works when IE9 is put in compatibility mode which is unusual for most sites that I have tested.

    Unlike some other aspects of web "standards", JavaScript has always been a moving target dating back to early IE and Netscape products.  It still is as shown by the conversations in Connect about the beta versions of IE9 regarding "should we handle this way or that way" topics.  Requiring many web sites to try and find which javascript line breaks IE9 under certain circumstances is similar to the IE8 debacle with CSS.  It took Microsoft 2 years before they made ASP.NET 4.0 compatible with IE8!  All I am saying is this should be looked at by Microsoft and Adobe as an example where IE9 "breaks" in native mode but not in compatibility mode regarding the JavaScript engine.

    Thanks again for your responses.


    Pete
    Friday, March 25, 2011 11:39 AM
  • I would have to agree with Pete. I too am experiencing significant delays with IE9 and pages with Flash content. Specifically, the weather.gov link provided in Pete's initial post took more than a minute.  The same page works fine in Chrome and FireFox.

    I have found that if you disable the "Shockwave Flash Obect" add-on the the page loads immediately (albeit without the Flash object).

    But to MS's defense, perhaps the issue is with Adobe's plug-in and not IE9?

    Friday, March 25, 2011 9:20 PM
  • Yes, wise up Microsoft, there is a significant issue here, which has prompted me to uninstall IE9 and go back to IE8 which works perfectly on my Vista PC.  I recognise the problems that Pete and Mr Richie have raised about Flash and then there is the issue of the browser taking so long to load up.  Actually the last issue didn't seem to be there with the Beta version, so I don't know what's happened with the final release.  I've tried all the various fixes suggested by Microsoft engineers but none of them work.  The question is why should we need to do all these things to make IE9 work properly.  I don't buy a new car and am then expected to open up the hood and start fiddling with the engine to make it run, so IE9 should only have been launched when these problems had been ironed out.  For goodness sake, don't make IE9 part of an automatic Windows Update until it's rectified; otherwise you will get thousands of complaints.  
    Tuesday, March 29, 2011 2:18 PM
  •  

    Hi,

     

    Regarding your feedbacks, please post them here:

     

    Internet Explorer Feedback Program

    http://connect.microsoft.com/ie/

     

    Meanwhile, since this issue is related to Adobe Flash Player as well as the website, please also involve their support teams.

     

    Adobe Support

    http://www.adobe.com/support/

    Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

     

    Thanks again!


    Nicholas Li - MSFT
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, March 30, 2011 4:21 AM
    Moderator