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IE "Not Responding" - How to Fix?

    Question

  • My IE is not responding.  When I try to open it, I just get the "thinking" icon (little circle going round and round) and it never stops.  I have the banner at the bottom of the page saying my previous session ended unexpectedly and do I want to restore the session, to which I click yes.  It just goes back to the spinning thinking icon and still never opens up.  I have looked for fixes but they all involve opening IE to change settings, etc.  I can't open IE to do any of that.  I can't even tell which version of IE I have.  I'm using Windows 8 on a laptop.  This is very frustrating.  Any ideas on how to fix?

    Tuesday, October 08, 2013 11:55 PM

All replies

  • If you cannot start Internet Explorer, you can open the settings window by pressing Windows Key + R, typing inetcpl.cpl in the Run box, and then pressing Enter. After the window is open, follow step 4 to step 8.

    1. Close all Internet Explorer and Explorer windows that are currently open.
    2. Start Internet Explorer.

      Note If you are running Windows 8, start Internet Explorer for the desktop. Changing your settings will affect both Internet Explorer and Internet Explorer for the desktop.
    3. On the Tools menu, tap or click Internet options. If you don't see the Tools menu, press Alt.
    4. In the Internet Options window, tap or click the Advanced tab.
    5. Tap or click Reset. If you're using Windows Internet Explorer 6, click Restore Default.
    6. In the Reset Internet Explorer Settings dialog box, tap or click Reset.

      Select the Delete personal settings check box if you also want to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
    7. When Internet Explorer finishes applying default settings, tap or click Close, and then tap or click OK.
    8. Exit and then start Internet Explorer.

    Notes:

    • If you close all visible windows, but still get an error message when trying to reset, you might have programs running that are not visible. Restart Windows, start Internet Explorer, and try resetting again.
    • If you cannot start Internet Explorer, you can open the settings window by pressing Windows Key + R, typing inetcpl.cpl in the Run box, and then pressing Enter. After the window is open, follow step 4 to step 8.

    Cf.: How to reset Internet Explorer settings

    Good Luck,


    Vincenzo Di Russo
    Microsoft® MVP Windows Internet Explorer, Windows & Security Expert - since 2003.
    Moderator in the Microsoft Community and TechNet Forums
    My MVP Profile

    Wednesday, October 09, 2013 5:38 AM