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internet explorer shuts down

    Question

  • MY internet explorer shuts down as soon as I open my home page.   Gives me a program not responding box.  Ive reinstalled everything using the cds provided with computer after a system restore didnt work to fix the problem.  I cant get past my home page to do anything   Im now running ie6    Please help

    Tuesday, July 26, 2011 1:38 PM

Answers

  • Try to reset IE to resolve the issue.

    How to reset Internet Explorer settings
    http://support.microsoft.com/kb/923737

    If it does not help, troubleshoot with No Add-ons Mode.

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode
    http://blogs.msdn.com/b/ie/archive/2006/07/25/678113.aspx

    If the issue persists in No Add-ons Mode, please troubleshoot with Clean Boot Mode.

    How to configure Windows XP to start in a "clean boot" state
    http://support.microsoft.com/kb/310353


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, July 28, 2011 8:30 AM
  • Can I ask what your homepage is set as? If IE thinks it's a pop-up or a security issue, it might close it. You may need to change your homepage while you adjust your settings. You can change settings via 'internet options' in control panel before launching internet explorer. Come to think of it, it will be worth checking your anti-virus as well in case it's that.
    Monday, August 01, 2011 2:13 PM
  • There could have been external virus cookie trying to close the browser.Try to retart the computer and run the computer in safe mode with networking.Restart your  computer, pressing the functional key f8 youcan select the option safe mode with networking insted of normal mode and safe mode.After logging in your system try to open the browser if the home page opens and the browser don't close, There could have been virus affected your system.Run the antivirus softwareand run the virus scan and remove the virusRestart your computer in normal mode,you would have fixed the problem by now.
    Thursday, August 04, 2011 5:08 AM

All replies

  • Try to reset IE to resolve the issue.

    How to reset Internet Explorer settings
    http://support.microsoft.com/kb/923737

    If it does not help, troubleshoot with No Add-ons Mode.

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode
    http://blogs.msdn.com/b/ie/archive/2006/07/25/678113.aspx

    If the issue persists in No Add-ons Mode, please troubleshoot with Clean Boot Mode.

    How to configure Windows XP to start in a "clean boot" state
    http://support.microsoft.com/kb/310353


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, July 28, 2011 8:30 AM
  • Can I ask what your homepage is set as? If IE thinks it's a pop-up or a security issue, it might close it. You may need to change your homepage while you adjust your settings. You can change settings via 'internet options' in control panel before launching internet explorer. Come to think of it, it will be worth checking your anti-virus as well in case it's that.
    Monday, August 01, 2011 2:13 PM
  • There could have been external virus cookie trying to close the browser.Try to retart the computer and run the computer in safe mode with networking.Restart your  computer, pressing the functional key f8 youcan select the option safe mode with networking insted of normal mode and safe mode.After logging in your system try to open the browser if the home page opens and the browser don't close, There could have been virus affected your system.Run the antivirus softwareand run the virus scan and remove the virusRestart your computer in normal mode,you would have fixed the problem by now.
    Thursday, August 04, 2011 5:08 AM
  • Hi TurXP

    I do have similar issue, first let me tell the issue I have, its in a different forum.

    Internet explorer closes abruptly without any error messages most of the time and sometime with the typical "Dont Send" screen. Got the below information from the error information. Already tried KB867282, still I'm having issues. I have machines with Win XP Sp2 as well as SP3, both type of machines do have the issue. Since my users are mostly restricted to search within google we encounter this issue only while trying to enter something in the google search box & very specific to be at times only when entering Special characters for wild card search or numerics.

     AppName: iexplore.exe  AppVer: 6.0.2900.5512  ModName: mshtml.dll
    ModVer: 6.0.2900.5945  Offset: 00072472

    This is the only information I have got with reference to the issue.

    • Tried unregistering mshtml.dll and reinstalling the ie6 from "Add remove components" still the issue persists.
    • Tried disabling all addons
    • Tried removing the user profile and reloading with a fresh one
    • Tried the IE Fix utility(3rd Party)
    • Tried upgrading Win XP SP2 machines to SP3
    • Home page is set to www.google.co.in
    • Tried what Arthur has mentioned. And several other security patches and updates.

    Upgrading to IE 7 or 8 is not a solution for us since we have applications which are compatible only to IE 6.

     

    So what you have set as homepage? I have issues only when google is set as homepage and while searching in google.

    Do you have all security updates? I have a few machines updated with all necessary security patches.

    What service pack do you have?  I have XP SP3, tried upgrading SP2 machines to SP3

    Since using IE6 I hope you have Win XP.

    Please conclude if you have any of the obove information.

     

    • Proposed as answer by Shourie Monday, October 31, 2011 10:51 AM
    • Unproposed as answer by Shourie Monday, October 31, 2011 10:52 AM
    • Proposed as answer by Shourie Monday, October 31, 2011 10:52 AM
    • Unproposed as answer by Shourie Monday, October 31, 2011 10:53 AM
    Monday, October 24, 2011 11:06 AM
  • Newer IE browsers support a feature called Search Suggestions which Google apparently calls Instant Predictions or  Google Instant  for a feature name.

    http://www.google.com/instant/

    So, if you have that enabled I suggest you turn it off.   IE6 was created long before that feature appeared.

    Kudos to Robert
    • Proposed as answer by Shourie Monday, October 31, 2011 10:54 AM
    Monday, October 31, 2011 10:54 AM