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IE won't connect to internet, but Chrome is working fine. Other software wont connect to internet either.

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  • I just bought this laptop about 10 days ago to use specifically for a writing project separate from my other work laptop. It has Windows 7. It had Google Chrome installed (or maybe my brother installed it upon taking it out of the box.) I have used IE as my browser on this laptop once or twice, but mostly use Google Chrome. I downloaded some genealogy software I just bought today about an hour or so ago (Family Tree Maker 2012) and noticed that it would not connect to the internet to register- it kept saying "No internet connection". After trying a few things (allowing the program access through Windows Firewall, checking to make sure that "proxy server" tab was not checked in Internet Settings, disabling some Bing Maps and Windows Live email accelerators) and finally tried closing Chrome and opening IE to run in background instead. However, IE won't connect - keeps saying "Cant display webpage" although I am definitely connected to internet via wifi. I tried resetting Internet Explorer...no dice. I've restarted several times. Nothing is working. Any suggestions?

    My husband thinks i should uninstall Chrome, which he guesses is causing all the trouble with both IE and the Family Tree software. But I'm afraid that if I uninstall Chrome and it doesnt work, i wont be able to get back on the internet since I can presently only do so through Chrome.

    I dont have a whole lot of experience troubleshooting computers, so please be specific!

    Thanks so much!

    Sunday, February 17, 2013 2:49 AM

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