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IE6 hanging and the pop-up freezes when rendering a Java AWT modal Dialog control.

    Question

  • IE6 hanging and the pop-up freezes when rendering a Java AWT modal Dialog control. 

     

    Hi,

        When rendering a java.awt.Dialog control the popup freezes and IE6 hangs. The issue does not happens

     

    in IE8 and IE6SP2 versions. I have attached the Event logs captured after the application hang. 

     

    Below are the details captured from the windows Event log :

     

       Type : Error,  Category : (101), Event_ID : 1002

       Description : Hanging application iexplorer.exe, version 6.0.2900.5512, hang module hungapp, 

    version 0.0.0.0, hang address 0x00000000.   

     

     

      Could you please advice if there are patches with respect to IE6 SP1 & SP3 to resolve this issue.   

     

    Thanks,

    Ramesh   

     

    Monday, November 29, 2010 11:14 PM

Answers

  •  

    Hi,

     

    Based on my research, I would like to suggest you try the following:

     

    1.    If possible, please check if the issue occurs in Internet Explorer 6 on another computer.

     

    2.    Boot the system to Clean Boot environment and see if it works:

     

    How to configure Windows XP to start in a "clean boot" state

    http://support.microsoft.com/kb/310353

     

    3.    Check the Add-ons:

     

    1)     Click Tools, and then click Manage add-ons. 

    2)     Click an add-on in the Name list, and then click Disable. 

    3)     Repeat step 2) until you identify the add-on that is causing the issue. 

     

    4.    Try the following to check the third-party tool bands and Browser Helper Objects:

     

    How to disable third-party tool bands and Browser Helper Objects

    http://support.microsoft.com/kb/298931

     

    5.    Remove Java and install the latest version.

     

    Download Java for Windows

    http://www.java.com/en/download/inc/windows_new_ie.jsp

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    In addition, please also try the methods in the following Knowledge Base article:

     

    You receive an error message in Internet Explorer: "Internet Explorer cannot display the webpage"

    http://support.microsoft.com/kb/956196

     

    I think you may also need to check the codes if the java.awt.Dialog control is written by you. Meanwhile, please also see the following document:

     

    Dialog (Java 2 Platform SE 5.0)

    http://download.oracle.com/javase/1.5.0/docs/api/java/awt/Dialog.html

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Hope this helps.

     

    Thanks.

     


    Nicholas Li - MSFT
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, December 01, 2010 8:09 AM
    Moderator
  • I have attached the Event logs captured after the application hang. 


    I suspect you could get a clearer understanding of your symptom by tracing both cases with Fiddler2.   E.g. What part of the transaction flow stops?  So where is the error, on the server or in the client?  

    Other diagnostics you could look at would the Java logs, though I'm not sure what you can see in them.  And to supplement any diagnostics you may be getting, in fact even to discover ones that you are getting but may not be aware of, you could run ProcMon, again tracing both cases, so you can compare the two traces without having to be concerned exactly what either one is saying.


    Good luck

    Robert Aldwinckle
    ---

    Wednesday, December 01, 2010 3:35 PM

All replies

  •  

    Hi,

     

    Based on my research, I would like to suggest you try the following:

     

    1.    If possible, please check if the issue occurs in Internet Explorer 6 on another computer.

     

    2.    Boot the system to Clean Boot environment and see if it works:

     

    How to configure Windows XP to start in a "clean boot" state

    http://support.microsoft.com/kb/310353

     

    3.    Check the Add-ons:

     

    1)     Click Tools, and then click Manage add-ons. 

    2)     Click an add-on in the Name list, and then click Disable. 

    3)     Repeat step 2) until you identify the add-on that is causing the issue. 

     

    4.    Try the following to check the third-party tool bands and Browser Helper Objects:

     

    How to disable third-party tool bands and Browser Helper Objects

    http://support.microsoft.com/kb/298931

     

    5.    Remove Java and install the latest version.

     

    Download Java for Windows

    http://www.java.com/en/download/inc/windows_new_ie.jsp

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    In addition, please also try the methods in the following Knowledge Base article:

     

    You receive an error message in Internet Explorer: "Internet Explorer cannot display the webpage"

    http://support.microsoft.com/kb/956196

     

    I think you may also need to check the codes if the java.awt.Dialog control is written by you. Meanwhile, please also see the following document:

     

    Dialog (Java 2 Platform SE 5.0)

    http://download.oracle.com/javase/1.5.0/docs/api/java/awt/Dialog.html

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Hope this helps.

     

    Thanks.

     


    Nicholas Li - MSFT
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, December 01, 2010 8:09 AM
    Moderator
  • I have attached the Event logs captured after the application hang. 


    I suspect you could get a clearer understanding of your symptom by tracing both cases with Fiddler2.   E.g. What part of the transaction flow stops?  So where is the error, on the server or in the client?  

    Other diagnostics you could look at would the Java logs, though I'm not sure what you can see in them.  And to supplement any diagnostics you may be getting, in fact even to discover ones that you are getting but may not be aware of, you could run ProcMon, again tracing both cases, so you can compare the two traces without having to be concerned exactly what either one is saying.


    Good luck

    Robert Aldwinckle
    ---

    Wednesday, December 01, 2010 3:35 PM