"Internet Explorer freezes or crashes".
Automatically diagnose and identify browser add-ons that may cause Internet Explorer to become unstable, to crash, or to stop responding. Browser add-ons may include tools, toolbars, assistants, and toys.
1. Follow to the letter all the directions in this thread: How to get rid of malware 1a. You may have to use a non-infected computer for any downloads specified below, until your malware is removed. Use a USB Pen drive or burn to CD or other means to carry the necessary utilities to the infected computer
and copy to the Desktop. 1b. Microsoft® Windows® Malicious Software Removal Tool download here off-line.
3. If you need more help with virus-related issues, contact Microsoft
Product Support Services.
For information about Security updates, visit the Microsoft
Virus Solution and Security
Centerfor resources and tools to keep your PC safe and healthy. If you are having issues with installing the update itself,
visit Support for Microsoft Update
for resources and tools to keep your PC updated with the latest updates.
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