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IE11 Shows :Program not responding, on Desktop, after IE File is closed out

    Question

  •  Hi, I am looking for help with this odd problem and cannot find any other question like it.

    My PC has Windows 7 64bit installed on HP pavilion g7 notebook. I use 32 bit browser I mostly go to in private as I have to erase all Temp internet files manually.(Different problem)   

      I always open IE , not in private first, and again before I close out to insure some needed      files are in temp internet files. I have done this for 3 years as this PC has a quirk and am        telling this just so you have all information. Still EI will close out, as below, no matter what!

    After IE 11 update KB2962872 IE works well but very often after closing out IE file a message appears on my Desktop saying that the program is not responding....looks for solution.....then says to close out IE. But I had already closed it out???? The message takes 1 to 3 seconds to appear on my Desktop. Makes no sense and I have tried many things. Tried a compatibility       trouble-shooter and when  I give the file for IE it said this program cannot be tested.

    IE does not show up in Programs and Files , from my control panel?

    Event viewer shows Error:

    Faulty Application name: IEXPLORER.EXE, version:11.0.9600.17207,time stamp:0x53a20c50

    Faulty module name:MSHTML.dll, version:11.0.9600.17207                                                Execution code: 0xc0000005                                                                                               Faulty offset: 0x00482d4f                                                                                                   Faulty process id: 0x18eo                                                                                                   Faulty application start time: 0x01cf9df2ac176a84                                                                Faulty application path: C\: Program Files (x86)\ Internet Explorer\ IEXPLORE.EXE                  Faulty module path: C:\Windows\system32\MSHTML.dll

    Action center shows this problem and thus my performance is about 2 on 10.

    Thank you very much for looking at my question.       

                                                                                                

                                                       


    • Edited by picpansnap Saturday, July 12, 2014 8:56 PM
    Saturday, July 12, 2014 8:55 PM

Answers

  •  Hello again,

    Thanks so much for all your helpful information. I have IE 11 update kb 2962872     and this was the problem. It seems fixed as I have not had the problem after closing out IE11 6 times. Here is what I did but please do not take it as a recommendation as it may have been chance or merely timing.

     1]  Unticked Enable Third Party Browser extensions in Internet Options advanced tab.  Also disabled the 3 Norton add-ons , tool bar, vulnerability and security.Both fixed the close out and not IE responding problem but I needed the Norton Icons back for searching the web and the other security functions. The add-ons enabled but would not work!

    2] Did a very recent system restore so that all that was needed to Fix was Norton updates. There were over 260MBs of them! Enabled add-ons and ticked enable browser extensions. Again , the problem was back, of course.

    3] Did another restart and all Norton add-ons worked. Also the tool bar was back  on my home page but now with a new configuration and on the far right side, not left as before. Search safety icons were back as well.

    Found this fix really interesting re the 260+ MBs of Norton updates. Surely they were not from  the passed 12 hours since my last restore point was created ?         This is purely a guess, but perhaps Norton has caught up with IE11 and somehow I received the updates???  All is solved but I shall go to the sites you recommended.

                                              Much appreciation, picpansnap

                                                                                                      

    • Marked as answer by picpansnap Tuesday, July 15, 2014 11:13 AM
    Tuesday, July 15, 2014 11:13 AM

All replies

  • Hi,

    you have a misbehaving third-party Addon.

    Tools>Internet Options>Advanced tab, uncheck "Enable third-party browser extensions"

    Save your changes..

    Close all open IE windows and restart IE for the full changes to take effect.

    You did not mention what IE version you are using. Enable Windows Updates to install the latest version available for your windows version. IE10 and 11 have merged x86 and x64 versions into one... there is no IEx64 icon on the Start menu or desktop.

    this forum is for Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com

    Include with your questions the full address of any websites you are having issues with, the name of your Anti-virus product and whether it is a 'trial' or 'paid subscription' version.


    Rob^_^

    Sunday, July 13, 2014 3:15 AM
  • Hello Picpansnap & Rob,

      I encountered a similar problem, as Picpansnap did "After IE 11 update KB2962872 IE works well but very often after closing out IE file a message appears on my Desktop saying that the program is not responding....looks for solution.....then says to close out IE." This happens now every time I open IE.

    I agree Rob that this is likely a 3rd party add-on problem. In my case I tried the consumer solutions 1st.  I myself did try all the recommended solutions and even ran the good old fixit tool. However I was not ever able to get to Tools>Internet Options>Advanced as my browser would crash shortly after opening. This became very frustrating so being an IT professional myself, I of course came to technet to check the forums.  KB2962872 is a recent update at the time of this writing and as such the consumer site may not quite be aware of the need for an advanced solution as of yet.  Picpansnap showed some advanced level understanding by sending an event viewer output, it was the similarities between his output and mine as well as your mention of 3rd party add-on's that prompted me to remember another method to turn them off as I had tried Tools>Internet Options>Advanced unsuccessfully due to the quick crashing of newly opened IE page.

    I remembered how to diagnose an individual IE add-on so I opened internet properties and from the program tab clicked the manage add-on button and proceeded to disable all IE add-on's and bring them up one by one to see which one was the culprit. In my case it was the avast online security add-on that was the cause. With that add-on disabled Internet Explorer is now working fine. I have a subscription to avast internet security and am passing on this information to them as well as to http://answers.microsoft.com

    I would like to wholeheartedly thank both of you for providing me with the clues to get my own IE working again. I had just performed a re-install of Windows 8 due to AMD's 14.4 driver hosing my USB, sound & DVD drive. I was able to get the sound & DVD working again without the re-install but after spending hours in forums and trying solutions I was left with the re-install & update all the way back to Win 8.1 as my only option (recovery image was on external USB drive , of course). That was a battle and I really do appreciate the posts here in technet where many problems with Microsoft programs are resolved 1st.  I usually am a reader only & this will be my 1st post, I hope this can help others with similar issues.

    Chuck ;)


    • Edited by ChuckLep Sunday, July 13, 2014 6:11 AM
    Sunday, July 13, 2014 6:08 AM
  •  Hi Rob and Chuck,

    Many thanks for your posts in answer to my question.                                       

     I have un-ticked " enable 3rd party browser extensions"  on the Tools, internet options, advanced  tab.    What does this cause?

     Also , went to manage add-ons and disabled what seemed to be possible culprits.

    It was really interesting to see that my Norton 360 had 3 add-ons for vulnerability. security and tool bar that were installed on the Exact date my problem began.       Have disabled them. Now to close IE11.  Thank again for your kind support. Will  post results when I sort out which is the problem!!!!       picpansnap          

      


    • Edited by picpansnap Sunday, July 13, 2014 7:56 AM
    Sunday, July 13, 2014 7:54 AM
  •  Hello again,

    Thanks so much for all your helpful information. I have IE 11 update kb 2962872     and this was the problem. It seems fixed as I have not had the problem after closing out IE11 6 times. Here is what I did but please do not take it as a recommendation as it may have been chance or merely timing.

     1]  Unticked Enable Third Party Browser extensions in Internet Options advanced tab.  Also disabled the 3 Norton add-ons , tool bar, vulnerability and security.Both fixed the close out and not IE responding problem but I needed the Norton Icons back for searching the web and the other security functions. The add-ons enabled but would not work!

    2] Did a very recent system restore so that all that was needed to Fix was Norton updates. There were over 260MBs of them! Enabled add-ons and ticked enable browser extensions. Again , the problem was back, of course.

    3] Did another restart and all Norton add-ons worked. Also the tool bar was back  on my home page but now with a new configuration and on the far right side, not left as before. Search safety icons were back as well.

    Found this fix really interesting re the 260+ MBs of Norton updates. Surely they were not from  the passed 12 hours since my last restore point was created ?         This is purely a guess, but perhaps Norton has caught up with IE11 and somehow I received the updates???  All is solved but I shall go to the sites you recommended.

                                              Much appreciation, picpansnap

                                                                                                      

    • Marked as answer by picpansnap Tuesday, July 15, 2014 11:13 AM
    Tuesday, July 15, 2014 11:13 AM