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ie 11 issues after download

    Question

  • Internet explorer 11 was automatically loaded last night. Since then any time you search it locks up my home page. Sometimes waiting 10-15 minutes it fixes itself. More often than naught you have to restart the computer. I'm running windows 7 64 bit. A few months back I had the same problem and got rid of ie11 and was using ie9. any thoughts. Thanks, MLR
    Wednesday, December 04, 2013 3:02 PM

Answers

  • Hi,

    Did you set IE11 to automatically load yourself?

    If you don’t want it to load automatically, please follow the steps.

    Start>Run>type msconfig and click enter>go to the startup tab> clear a checkbox near "Windows Internet Explorer" item.

    Can you try using another homepage for test?

    And do you mean when IE freeze when it starts?

    The issue may be caused by any add-ons. you can try running IE with no add-ons.

    Click Start -> All Programs -> Accessories -> System Tools -> Internet Explorer (with no add-ons).

    If works, please follow the steps to narrow down which add-on cause the issue.

    Start IE>Press Alt to show the menu bar>On the Tools menu, click manage add-ons>under show, click All add-ons>disable half add-ons one time for quick narrow down>restart IE.

    Sometime the issue can be caused by virus.

    Go to the Microsoft Safety Scanner webpage to download the scanner and then follow the instructions on the screen.

    Microsoft Safety Scanner

    http://www.microsoft.com/security/scanner/en-us/default.aspx

    If the issue persists, please try the methods in the following link.

    What to do when Internet Explorer stops working

    http://windows.microsoft.com/en-in/internet-explorer/ie-crashes-stops-working#ie=ie-11-win-7

    Hope this helps,


    Ada Liu
    TechNet Community Support

    Thursday, December 05, 2013 3:00 PM