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Internet explorer has stopped working due to AppCrash!!

    คำถาม

  • Hi,

    I am using WindowsVista Home premium. Since last 15, 20 days, the Internet explorer on my machine has became very slow and and everytime when I close the window, I get a dialog box as " Internet explorer has stopped working" and when I clicked on view details I got the following details:

    Problem signature:

      Problem Event Name:                        APPCRASH

      Application Name:                             iexplore.exe

      Application Version:                           8.0.6001.19048

      Application Timestamp:                     4d633f27

      Fault Module Name:                          mshtml.dll

      Fault Module Version:                        8.0.6001.19048

      Fault Module Timestamp:                  4d635562

      Exception Code:                                  c0000005

      Exception Offset:                                000a100c

      OS Version:                                          6.0.6001.2.1.0.768.3

      Locale ID:                                             1033

      Additional Information 1:                  fd00

      Additional Information 2:                  ea6f5fe8924aaa756324d57f87834160

      Additional Information 3:                  fd00

      Additional Information 4:                  ea6f5fe8924aaa756324d57f87834160

     

    Read our privacy statement:

      http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

    This is very annoying and irritating problem. PLease some one suggest me what needs to be done.

     

    Thanks,

    Sandy

    15 พฤษภาคม 2554 4:31

คำตอบ

  • Fault Module Name:                          mshtml.dll
    Fault Module Version:                        8.0.6001.19048

     

    Unfortunately crashes in common modules typically indicate problems caused by callers or other interferers.  Such additional clues used to be available in drwtsn32.log but normal diagnostics in Vista and W7 now no longer provide those details.

    Otherwise the only clue we can get from this information is that you appear to have current maintenance, though I don't think we can tell what the maintenance level of your OS is (e.g. Vista, VistaSP1 or VistaSP2)

    http://support.microsoft.com/kb/2497640

    (via Microsoft search for
         TechNet Security Bulletin Search Tool
    )

     

    If you know how to reproduce this symptom have you tried doing it in No Add-ons mode?  Doing that could at least reduce the number of possible culprits and might even lead to a workaround.

     

    HTH

    Robert Aldwinckle
    ---

    • ทำเครื่องหมายเป็นคำตอบโดย Niki HanModerator 23 พฤษภาคม 2554 2:31
    15 พฤษภาคม 2554 13:38
  • Hi Sandy,

     

    Generally, the crash is caused by third party add-ons.

     

    I suggest running IE with no add-ons to check the result. Click Start -> All Programs -> Accessories -> System Tools -> Internet Explorer (with no add-ons). If the issue disappears, try to enable the add-ons one by one to narrow down the root cause.

     

    If the issue persists after running no add-ons, go to reset IE for testing.

     

    http://support.microsoft.com/kb/318378

     

    Also apply the latest cumulative update.

     

    MS11-018: Cumulative security update for Internet Explorer: April 12, 2011

    http://support.microsoft.com/kb/2497640

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • ทำเครื่องหมายเป็นคำตอบโดย Niki HanModerator 23 พฤษภาคม 2554 2:31
    17 พฤษภาคม 2554 9:35

ตอบทั้งหมด

  • Fault Module Name:                          mshtml.dll
    Fault Module Version:                        8.0.6001.19048

     

    Unfortunately crashes in common modules typically indicate problems caused by callers or other interferers.  Such additional clues used to be available in drwtsn32.log but normal diagnostics in Vista and W7 now no longer provide those details.

    Otherwise the only clue we can get from this information is that you appear to have current maintenance, though I don't think we can tell what the maintenance level of your OS is (e.g. Vista, VistaSP1 or VistaSP2)

    http://support.microsoft.com/kb/2497640

    (via Microsoft search for
         TechNet Security Bulletin Search Tool
    )

     

    If you know how to reproduce this symptom have you tried doing it in No Add-ons mode?  Doing that could at least reduce the number of possible culprits and might even lead to a workaround.

     

    HTH

    Robert Aldwinckle
    ---

    • ทำเครื่องหมายเป็นคำตอบโดย Niki HanModerator 23 พฤษภาคม 2554 2:31
    15 พฤษภาคม 2554 13:38
  • Hi Sandy,

     

    Generally, the crash is caused by third party add-ons.

     

    I suggest running IE with no add-ons to check the result. Click Start -> All Programs -> Accessories -> System Tools -> Internet Explorer (with no add-ons). If the issue disappears, try to enable the add-ons one by one to narrow down the root cause.

     

    If the issue persists after running no add-ons, go to reset IE for testing.

     

    http://support.microsoft.com/kb/318378

     

    Also apply the latest cumulative update.

     

    MS11-018: Cumulative security update for Internet Explorer: April 12, 2011

    http://support.microsoft.com/kb/2497640

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • ทำเครื่องหมายเป็นคำตอบโดย Niki HanModerator 23 พฤษภาคม 2554 2:31
    17 พฤษภาคม 2554 9:35
  • I know it's been a while, but try repairing MS Office. This is what I did and it worked.

    Control Panel -->Add Remove Programs-->Select MS Office-->Click Change and follow instructions to repair


    24 เมษายน 2556 22:41