"Antigenrealtime" process high CPU ocupation
- Hi
I Have Exchange 2003 (Cluster 4 node) with Antigen 9 SP 2, now in one of the node after boot, the "Antigenrealtime" process start to exhaust the CPU.
I can´t see any errors in the Event viewer? Where more cam I look, if I Stop the the Store (Realtime Scan Job) in Antigen 9 Scan Job tab, the process became flat again, then a restart one Store (Realtime Scan Job) at time,waiting for cpu to became stable between with restart, the Server became it´s old self.
Risposte
Hi,
Thank you for your post.
I would like to suggest that you contact Microsoft Product Support Services via telephone so that a dedicated Support Professional can assist with this request. Please be advised that contacting phone support will be a charged call. However, if you are simply requesting a hotfix be sent to you and no other support then charges are usually refunded or waived.
To obtain the phone numbers for specific technology request please take a look at the web site listed below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
If you are outside the US please see http://support.microsoft.com for regional support phone numbers.
Regards,
Nick Gu - MSFT- Contrassegnato come rispostaTonaco venerdì 6 novembre 2009 11.33
- Contrassegnato come rispostaNick Gu - MSFTMSFT, Moderatoremercoledì 28 ottobre 2009 7.02
- Contrassegno come risposta annullatoTonaco venerdì 6 novembre 2009 11.33
Tutte le risposte
- HI me again, must I open an incident at my Microsoft Support?
Hi,
Thank you for your post.
I would like to suggest that you contact Microsoft Product Support Services via telephone so that a dedicated Support Professional can assist with this request. Please be advised that contacting phone support will be a charged call. However, if you are simply requesting a hotfix be sent to you and no other support then charges are usually refunded or waived.
To obtain the phone numbers for specific technology request please take a look at the web site listed below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
If you are outside the US please see http://support.microsoft.com for regional support phone numbers.
Regards,
Nick Gu - MSFT- Contrassegnato come rispostaTonaco venerdì 6 novembre 2009 11.33
- Contrassegnato come rispostaNick Gu - MSFTMSFT, Moderatoremercoledì 28 ottobre 2009 7.02
- Contrassegno come risposta annullatoTonaco venerdì 6 novembre 2009 11.33
HI
I will like to thank Jaime and Fulvio from EMEA Global Technical Support Center for help resolving my problem. this is the solution for my problem:PROBLEM:
In a 4 node Passive/Active Cluster, Windows 2003 Sp2 with Exchange 2003 SP2 and Antigen for Exchange 9 SP2, in one node after reboot the CPU´s goes to 100%, the process is “Antigenrealtime”. This problem only occurs in one of the nodes.
EXPECTATIONS:
Investigate the matter.
ENVIRONMENT:
4 node Passive/Active Cluster, Windows 2003 Sp2 with Exchange 2003 SP2 and Antigen for Exchange 9 SP2
(ROOT)CAUSE:
The engine update temporary files are cumulated in the temp folder and never deleted; the antigen process tries to delete them unsuccessfully and goes up to 100% of cpu usage until it crashes
SOLUTION:
Delete those files.
