Apologies if this has been covered - I searched but didn't see anything.
Can I configure Remote Control so that specific users can have remote control access for other specific users (not everyone on the network)? I'd like to use this functionality to enable a small team of non-system administrators to have access to specific desktops within the company.
You can use collections to accomplish your goal. Frequently I'll have customers who want a helpdesk to be able to remote control only workstations and not servers. To accomplish this they'll add a helpdesk global group via the configmgr security node to be able to read and do remote tools on a collection containing only workstation systems.
Similarly you could create collections of computers to access these specific desktops. If you must do it by user then you can use the top user feature and create collections using that.Steve Bobosky - ConfigMgr MVP - www.systemcentertools.com - systemcentertools.blogspot.com
You can use collections to accomplish your goal. Frequently I'll have customers who want a helpdesk to be able to remote control only workstations and not servers. To accomplish this they'll add a helpdesk global group via the configmgr security node to be able to read and do remote tools on a collection containing only workstation systems.
Similarly you could create collections of computers to access these specific desktops. If you must do it by user then you can use the top user feature and create collections using that.Steve Bobosky - ConfigMgr MVP - www.systemcentertools.com - systemcentertools.blogspot.com