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Use contacts from external source (crm)

Con risposta Use contacts from external source (crm)

  • lunedì 7 maggio 2012 06:39
     
     
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    In our organization, we use about 900 customer contacts that are stored in a oracle database. Is there a "best practice approach" to use these contacts in lync? We are using lync as enterprise voice and telephony solution as well. Therefore, I'd like to search within this "customer contact list" in order to place a call.

    In our current CTI-solution, we replicate the data from the oracle database to public folders (pf). I know, that lync doesn't support pf anymore. So we tried the active directory-approach as well, that is, for every single contact in the oracle db we create a contact (not a user!) in our AD. Unfortunately, the lync client can't "see" these contacts.

    Is the approch as described in this post (http://www.expta.com/2011/01/introducing-lyncaddcontacts.html) the right way to go?

     

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  • martedì 8 maggio 2012 03:27
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    Hi,

    You need to insert the sip address into each contact so that the Lync can see the contacts. Here is a solution to insert it.

    http://social.technet.microsoft.com/Forums/pl-PL/ocsaddressbook/thread/abd8d2d6-0459-44a9-916e-4899db5d4f08

    Regards,

    Kent

     
  • sabato 12 maggio 2012 11:06
     
     
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    Hi Kent

    thank you for your answer. On every contact, we have set the attribute "msRTCSIP-PrimaryUserAddress" to "SIP:somename@domain.ch". Unfortunately, the contact still can not be resoved by the lync client. Are there any other attributes/properties that are mandatory?

    regards,

    Daniel

     
  • mercoledì 23 maggio 2012 09:07
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    Hi Daniel,

    Have you tried to force update Address book file?

    Update-CsUserDatabase
    Update-CsAddressBook

    Regards,

    Kent


     
  • venerdì 25 maggio 2012 05:29
     
     
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    Hi Kent

    Now, I am a little step closer to the solution: on our Exchange 2010 box, I manually added a new mail contact (Exchange Management Console -> Microsoft Exchange -> Microsoft Exchange On-Premises -> Recipient Configuratinon -> Mail Contact: New Mail Contact... ). Then, in the Exchange Management Shell, I executed the command Update-GlobalAddressList -identity 'Default Global Address List'.

    After that, I executed the two commands you mentioned above on the Lync Server. And voilà: after a while, the mail contact appeared in the Lync client.

    Now the next question is how to bulk create our 900 contacts as mail contacts. We are still investigating...

    to be continued...

    Regards, Daniel

     
  • martedì 29 maggio 2012 08:10
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    H Daniel,

    You can try to post the issue on Exchange forum to get further information.

    http://social.technet.microsoft.com/forums/en-US/category/exchangeserver/

    Regards,

    Kent Huang