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Can't add another user while sharing desktop

Domanda Can't add another user while sharing desktop

  • martedì 27 aprile 2010 14:28
     
     
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    Hello,

    I have looked all over the forum but can't seem to find the answer in one of the existing threads.

    I have 2 Windows 2003 Server R2. One contains OCS 2007 R2 and the other contains the edge server and has 2 NIC's. Currently I can communicate with other users and I am able to call with multiple users over the computer at the same time (we don't want to support phone calls). When I share my desktop with another user and invite a user I recieve the following message: "Cannot perform the selected action. The action may not be permitted by the conferencing service. Please Try again. If the problem persists, please contact your system administrator". Also when I have a conversation with 2 other users the share button is greyed out.

    On the OCS 2007 R2 Server I have set a maximum meeting size of 100 in the policy settings. Furthermore there are no errors when validating the different servers.

    Does someone know why I can't add another user to an existing desktop sharing session or why the "Share" button is greyed out when having a conversation with more than 2 users?

    Thomas

     

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  • martedì 27 aprile 2010 16:43
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    In the meeting policy assigned to your account make sure that the option to share desktop is checked. 
    Mike Stacy | http://mikestacy.typepad.com
     
  • mercoledì 28 aprile 2010 09:41
     
     
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    In the meeting Policy I have checked:

    - Enable web conferencing
    - Enable program and desktop sharing
      - Allow control of shared programs and desktop
    - Allow presenter to record meetings
      - Presenter can allow attendees to record meetings
    - Enable IP Audio
      - Enable IP video

    Do I need special settings on the edge server perhaps?

     
  • mercoledì 28 aprile 2010 13:01
     
     
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    This is the policy that is assigned to the users/pool correct?  I have only seen this when the incorrect policy was applied.

     

    Mark King | MCTS:OCS | MCSE: Messaging | MCITP:Enterprise Messaging | CCNA | www.unplugthepbx.com
     
  • mercoledì 28 aprile 2010 13:44
     
     
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    It is indeed the policy assigned to the pool as I set it up at the forest global properties.
     
  • venerdì 30 aprile 2010 17:47
     
     
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    Like mark said, the only time i've seen this is when that policy is not enabled. Make sure that the policy selected is either set to use default policy, use a specific policy, or per user.

     

    If its set per user, you need to assign that policy with the features enabled to the user. Or you can set a global policy to be one you create. It can get slightly confusing.

     

    But double check those settings, something has to be off in one of the spots.

     

     

    Randy Wintle | MCTS: UC Voice Specialization | Winxnet Inc
     
  • lunedì 17 maggio 2010 12:22
     
     
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    Hi

    This might be slightly off topic, but I think it's close enough to be connected to this thread:

    How do I see which policy my client is actually being ruled by?

    I aske because I just gave myself a per-user policy, supposedly it should prevent desktop sharing, but I still can in Live Meeting. I tried to exit Outlook and Communicator to start from fresh, but that made no difference.

    Is there an update delay on the policies or do I need to force it thru somehow?

    I've doublechecked my User settings in OCS admin console, and I have indeed the police that should prevent desktop sharing. Just checked in MOC and here the Desktop sharing is prevented. So maybe I have to disable it in a different way for Live Meeting?

    Best regards,
    Allan

     
  • mercoledì 26 maggio 2010 13:42
     
     
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    I'm back with a new server and I still struggle with conferencing.

    Right now I have one Edge server deployed and one front end server, both in a NAT environment. Calling, video conferencing, sharing desktop all works 1on1 but as soon as I want to invite another user (this time the button isn't greyed out), I recieve the message: "Cannot perform the selected action. The action may not be permitted by the conferencing service. Please Try again. If the problem persists, please contact your system administrator". I have a meeting policy which allows a maximum of 20 users in one conference, shared desktop is enabled and the same goes for IP Audio and IP Video.

    Since OCS is still not working properly for me, I just need to know what the possible causes could be for this situation. Maybe someone knows all the requirements for conferencing with more than one other user. Is there a kind of checklist that I can use to check if the server meets the requirements?

    Thanks in advance,


    Thomas

     
  • giovedì 27 maggio 2010 07:17
     
     
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    A little update:

    When logging in today at different computers with different users, some but nog all users recieve a message "Limited external calling". What could be the reason for this? I have tried different settings, validated every component without errors/ warnings.