Lync Integration in Outlook 2010 Missing

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• martedì 8 maggio 2012 12:29

   

   
  

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  are you also missing the MeetNow button under calendar? if so,

  You might want to check this:
  http://support.microsoft.com/kb/940782

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• mercoledì 9 maggio 2012 06:34

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  Hi,Daniel,

  Would you please tell us if you have done some changes involve Exchange or Lync server?

  Here are some suggestions:

  1)Please check the all the reuqired add-ins in outlook as Matt advised.

  2)Please try to uninstall outlook,reboot computer and reinstall outlook again to see if it works

  2)Please make sure you have outlook and Lync client are fully patched.

  Lync client updates  http://support.microsoft.com/kb/2684739 

  Outlook updates   http://support.microsoft.com/kb/2553248

  3)If you are using outlook 2010 64 bit Please copy everything that is present in HKEY_LOCAL_MACHINE\SOFTWARE\IM Providers into

  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\IM Providers  then reboot the computer.

  4)Here is an old thread  with similar sceanrio just for your reference.

  http://social.technet.microsoft.com/Forums/ta/office2010/thread/2d89b057-99c3-492c-8f43-0a4f1216e2aa

  If still no luck please elaborate more on your productions version and enable Lync logging tool,reproduce the issue and use snooper to analyze the uccapilog file to get more specific information.

  B/R

  Sharon

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• mercoledì 9 maggio 2012 15:59

   

   
  

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  Unfortunately I am not making any progress.  See replies for your suggestions.  Also I have the exact symptoms of the old thread.  Where the "display online status next to name" field in Outlook Options - Contacts is greyed out.  All Lync functions appear grayed out (like respond with IM).  There is NO presence skittle at all...it's not there but grey....just not there anymore.

  Seeing how we have an environment with over 400 users in Lync and Outlook 2010 I am highly suspect of any global config issue with Lync or Exchange being the culprit.  I would say it has to be something on the workstation.  To rule out any profile issues I deleted my mail profile entireley and recreated.  Also I deleted my roaming user profile AND the server copy to start afresh.

  1.  My ucaddin.dll is installed and I can click the New Online Meeting but I get an error:  "Lync must be running and signed in before working with online meetings.  In addition, its privilege must be the same as Outlook".  This behavior has led me to some other forums but nothing is working.

  2.  Try uninstall of Lync and Outlook with no results.  All patches installed.

  3.  Lync is correctly listed in both this reg keys.

  4.  Good info with similar symptoms but no fix.

  I think I may have found the issue but dont know how to troulbeshoot or fix.  My oulook DOES NOT have the ocoffice.dll addin loaded.  And I cannot seem to add it.  That's the only difference I can find between me and a functioning machine.

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• giovedì 10 maggio 2012 08:32

   

   
  

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  Hi Daniel,

  Can the affected users see the UC integration in OWA, i.e. is this an Outlook-only issue?

  Rory.

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• giovedì 10 maggio 2012 13:32

   

   
  

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  ocoffice.dll is labeled as "Conversation History Add-in for Microsoft Lync 2010" with a default location of "C:\Program Files\Microsoft Lync\ocoffice.dll" (on a Windows 7 32bit machine).

  Did your Outlook version change by chance?  Is your Lync client configured to use Microsoft Exchange or Microsoft Outlook for the Personal information manager (in the Lync options)?

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• lunedì 28 maggio 2012 02:46

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  Hi,Daniel,

  Any updates here?

  Actually,the old thread owner has solved his issue by downloading and installing windows messenger(see the bottom of that thread).Have you tried that solution either?

  How did you reinstall outlook?Did you remove the old files and restart your computer when you uninstall your outlook and reinstall it? 

  Again,please tell more about your OS version and other products version number(such as outlook)  and compare them on your computer and the working computer.

  B/R

  Sharon

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  TechNet Community Support

  

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  Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.

  
  
  

  • Modificato Sharon.ShenMicrosoft Contingent Staff, Moderator lunedì 28 maggio 2012 02:49
  • Proposto come risposta Sharon.ShenMicrosoft Contingent Staff, Moderator lunedì 28 maggio 2012 02:49
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• mercoledì 26 settembre 2012 20:26

   

   
  

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  Daniel, I recently had the same issue with some of my users. The Online Meeting option was also missing. In Outlook 2010, I went to File > Options > Add-ins > Manage Drop Down (at the bottom) > Disabled Items. I selected my Lync add-ins and enabled them.
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