Computer Crashes After Being in Sleep or Hibernation Mode

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• lunedì 28 maggio 2012 23:21

   

   
  

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  Can you post a link to the minidump file?

  Make sure the minidump file is in a "public folder" "shared with everyone".

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• lunedì 28 maggio 2012 23:37

   

   
  

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  Sorry - Here's the link:

  http://sdrv.ms/LCMFms

  ---

  Ed

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• martedì 29 maggio 2012 00:24

   

   
  

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  The driver that appears to be casuing the crash is the NETw5s64.sys:

  BUCKET_ID:  X64_0x9F_3_NETw5s64_IMAGE_pci.sys

  The NETw5s64.sys is a driver for the Intel wireless adapter.

  What you could try is to uninstall the Intel wireless adater driver that is now installed and install the following one which is for the laptop which may be a slightly older version but may work better:

  http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-80835-1&cc=ca&dlc=en&lc=en&os=4063&product=4011375&sw_lang=

  If problem persists you could try Intel for the latest version.

  There is an application from Intel in the following link to check for driver updates:

  http://www.intel.com/p/en_US/support/detect

  • Contrassegnato come risposta Greened2062 martedì 29 maggio 2012 00:51
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• martedì 29 maggio 2012 00:51

   

   
  

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  I've updated the driver and tested. So far no crashes! Thanks for your help.

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  Ed

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• martedì 29 maggio 2012 01:35

   

   
  

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  You're welcome.
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