Auto Attendant won't play file selected
- No matter which file I select for the aa to play it plays the default file. I have tried the bus hours, non-bus hours, information announcment, main menu prompt, bus hours main menu prompt, and the non-bus hours main menu prompt. I also tried the holiday greeting. I have tried this on three known working aa's and none of them will play the greeting that I select. If I browse to the folder where the custom greetings are they play just fine. Exchange is accepting them so I know the format is correct. Any help?
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- Have you published the custom .wav files into the Prompt Publishing Point using the Copy-UMCustomPrompt cmdlet?
See this article for more details: http://technet.microsoft.com/en-us/library/bb123885.aspx
Jeff Schertz, PointBridge | MVP | MCITP: Enterprise Messaging | MCTS: OCS Thanks for the response. I tried this but it did not work. We are getting the error below in the log on the UM server, but can't seem to fix it. I am wondering if that is part or all of the issue.
Process MSExchangeFDS.exe (PID=4952). Download file operation has failed for \\usnhmms1002.paddocklabs.com\ExchangeUM\0252927b-12e8-473f-81ac-1e946d08e9b7\53f70a96-ebe9-45de-9b51-a99a5e1ddc73\HD_Day.wav. Exception message: The consistency check failed. Either the remote file or the manifest is corrupted. Current file synchronization operation is aborted.- Are you positive that you've created the media files in the proper format?
http://technet.microsoft.com/en-us/library/bb124902.aspx
Record the custom greeting and save it as a .wav file. The Linear PCM (16 bit/sample), 8 kilohertz (kHz) audio codec must be used to encode the .wav file. If you do not use this specific format for the .wav file, an error will be generated stating that the source file is in an unsupported format. Although an error is generated, the error will not appear in Event Viewer.
If found that creating files in 8kHz, 16-bit, Mono, PCM WAV Audio appears to work the best. You can use the XP Sound Recorder to accomplish this as Vista/W7's sound recorder doesn't work for that.
Jeff Schertz, PointBridge | MVP | MCITP: Enterprise Messaging | MCTS: OCS - Yep - I can't even make it play old wav files that I know for sure used to work. I've tried making new ones in the proper format too with no luck. Thanks though.
- Dave/Jeff,
I was having the same problem with a new custom prompt that I created today. After creating the file with Windows 7's sound recorder. I had to convert the file with Windows XP's sound recorder. My AA accepted the prompt, but would not play it. After doing some digging. I realized that the MS File Distribution service on my primary UM server was not started (set to manual actually). I started that service, all my UM servers received the files and once I applied the custom prompt to my AA, it worked!
Hope this helps! Thanks!
