Lync Moble not joining meetings on Android HTC One S
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2012年6月5日 21:18
Does anyone know if the HTC One S is incompatible with Lync Mobile? I can initiate calls to my Lync contacts and the Lync server will call my phone but i cannot get the same functionality when joining a meeting.
Thanks!
すべての返信
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2012年6月5日 23:10
Have you updated to the latest Lync Mobile client?
How are you joining those meetings?
- Belgian Unified Communications Community : http://www.pro-lync.be -
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2012年6月6日 0:13
I think i have the latest version if its correctly posted on Google Play. I installed Lync from Google Play and updates are enabled. I uninstalled and reinstalled just in case. No difference.
Within my calendar, I am opening up an invite and clicking on the join link For Example:
Join online meeting
https://meet.domain.com/user/XXX##XXXThis launched the Android Browser and I get the blue Lync server page, stating the following:"In the meeting? You can go ahead and close this page." but the phone does not ring. My correct phone number is in the options of Lync and I can initiate calls to my Lync contacts through Lync as I do get the call back in that scenario.
When joining the meeting, does Lync need to be logged in? It does not work for me either way. I seem to think that the Browser doesnt really transmit the data properly or there is a server side issue. Incidentily I tried this with an iPad and was able to join a meeting.
Thanks!
- 編集済み Jimmy Soto - Avanade 2012年6月6日 0:13
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2012年6月6日 16:35
Please user OCS Logger on the Front-End server to see what messages are being sent and use snooper (Resource Kit) to investigate.
Also verify that your Mobility policy enables OutsideVoice
- Belgian Unified Communications Community : http://www.pro-lync.be -
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2012年6月15日 16:06
Confirmed on multiple Tmobile HTC One S devices. We are investigating if its a configuration issue but please note that it works on a Lync enabled Ipad with the same user account.
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2012年6月25日 7:39
Hello Jimmy,
Please capture the logs from the device and share.
http://support.microsoft.com/kb/2636313
Sending logs
When users experience an issue with the Lync 2010 mobile client for Google Android, they can send logs by email to the technical support engineer. To do this, follow these steps:
- On the Google Android device, after a user is signed in, on the Signing in tab, tap
Options. On the Options screen, tap Diagnostic logging, sign out, and then sign in again.
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- Reproduce the issue, return to the Options screen, and then tap About Lync.
- Tap Send diagnostic logs, and then select a configured email account.
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- In the To box, enter the recipient's email address. In the
Subject box, enter a subject, and then tap Send. Logs are attached as a .zip file.
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NoteMake sure that Logging is set to ON before you try to reproduce the issue and send logs.
-Santosh
- 回答の候補に設定 Sharon.ShenMicrosoft Contingent Staff, Moderator 2012年6月26日 9:48
- On the Google Android device, after a user is signed in, on the Signing in tab, tap
Options. On the Options screen, tap Diagnostic logging, sign out, and then sign in again.
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2012年7月23日 19:20
I have the same issue going on and when I send the logs and attempt to extract them I get "unsupported compression method” - meaning I cannot see what may be in the logs so I cannot post them in this forum.
Another thing worth mentioning, is 1-click meeting join used to work on my Android phone so somewhere along the line within the last 2 months something has changed. I too have uninstalled and re-installed the Lync app. Lync works fine by itself, calendar works fine by itself but when I click on the lync meeting join it no longer auto joins and calls me.
I testing this on another person's phone (the same phone model, same android version, same lync app version) and was able to use the 1-click meeting join successfully.
Our Lync admin has no idea what to look for and I'm out of ideas of what to chase on my phone as well.
Please help.
Android 2.3.5; HTC Evo model PC36100
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2012年7月27日 20:05
I am seeing a similar issue on an HTC DROID Incredible. The Android Version is 2.3.4 and the HTC Sense version is 2.1. The Lync Mobile client is 4.0.5324.3000. The user states that this also worked at one point in time but stopped working about 2 Months ago. I am not sure is anyone else is seeing the same behavior, but I did notice that "Join Online Meeting" in the meeting request is not a link. The actual hyperlink is displayed after the text. When clicking on that, it takes you to the web page and states "In the meeting? You can go ahead and close this page." just as Jimmy stated.
On a phone that works (an HTC Thunderbolt) the "Join Online Meeting" text is a hyperlink. I was able to capture the log from the phone that is having trouble, but I am not sure how to share it short of copying and pasting...
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2012年7月30日 13:04I did a factory reset on my EVO over the weekend then downloaded and installed everything needed but the 1-click meeting join still does not work. It hangs at the "In the meeting? You can go ahead and close this page." screen.
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2012年8月9日 3:08I also did the exact same thing as above. I am getting "In the meeting? You can go ahead and close this page." screen. I have the HTC Evo 4G on Sprint.
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2012年8月9日 12:56
Hey Microsoft - any info for us on this? Have there been other reports outside of HTC users? Please help - I miss the 1-click meeting join and hate to say I actually Need it..... It quit working for me a couple months ago
.... I was unable to post the logs as mentioned in my previous post
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2012年9月19日 7:44
Hi Microsoft,
I Have HTC one V phone & i am not able to see more options for lync2010 (i need proxy to run lync on WIFI)
please help me
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