Problem with activation of Office 2010 Professional, 'help' web link does not work
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2010年11月23日 21:40I am having problems activating a copy of Office Professional 2010 purchased retail. I am being told that the product key is not valid, though I have re-entered it twice. I click on the 'more information' link but the page doesn't load: http://wwwppe.dns.microsoft.com/howtotell/geo/content.aspx?pg=geo_off&displaylang=en?ERR=0xc004c003&LCID=1033&MSG=4&PID=02257-210-6072776-49466&ErrorCode=0xc004c003Please advise what I should do.Thanks
すべての返信
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2010年11月23日 22:13
Hi Mandy,
Sorry you're having issues activating your copy of Office 2010. Where did you get the product key? Was it on the box, your seller gave it directly to you, the web, etc.
Try uninstalling Office 2010, then re-install it and enter the product key.
If you cannot uninstall office from the control panel, you can refer to this KB article:
http://support.microsoft.com/kb/290301
Darryl
- 回答の候補に設定 DarrylMo 2010年12月1日 15:54
- 回答としてマーク Jennifer Zhan 2010年12月2日 7:00
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2011年6月15日 12:08
I am having the same problem as Mandy. I have uninstalled the office from my computer on both ways. But my problem is still there and I cannot validate the product. If the Product Key is not correct how can I install this program? Once the product is installed then at the activation we get the error message???? Why?
Donny Boy -
2011年6月20日 5:53
Could you please follow the instructions below, run the commands in green, and paste your output?
Open anelevated command prompt
a.The path below is the default install path, so it may be different if you've customized your install
b.If you’re using 32b Office on a 64b OS, you may need to run it from the “Program Files (x86)” folder
c.Start, search for ‘cmd’, right click on the command prompt window and select “Run as administrator”
d.cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /dstatusall
Trigger activation
a.Launching an Office application will then prompt you for activation via the UI. Alternatively you can trigger it using this command:
b.cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /act
Check the status
a.The following command will show the licensing status. Alternatively in the Office UI you can view the status by clicking File, Help.
b.cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /dstatusall
Ted Way [MSFT], Program Manager, Microsoft Office: Enterprise Licensing, Group Policy, and 64-bit Office- 回答の候補に設定 grandpa clint 2013年4月11日 21:25
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2011年6月29日 18:58I am having the same problem. I purchased Project 2010 but am using Office 2007 professional. The program installed into the Office 2007 directory as it should since that is the program I am using. But it keeps asking me to register (even though I put the key in when I installed it) and I try to do it over the phone or internet and it says it is an invalid key. The commands in the last post do not work, I keep getting an invalid script message.
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2011年7月5日 23:28I am having the same problem also. I have installed Office Professional 2010, however, when I open a program, the computer says i have Professional Plus and the product key is invalid when I try to activate it.
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2011年7月13日 4:43
I, too, have the same issue... purchased 'Office Professional 2010' from a local computer repair shop. Installed the product just fine but when I try to activate it, I get error message that product code is invalid and the activation wizard is showing that this is Professional Plus 2010 .... I contacted retailer who says he does not know what I am talking about since the sealed box has only 'Offfice Professional 2010' on it. It also shows that it is for use on 3 computers and looks like a genuine ms cd. After reading the forums, it seems to me that this is actually volume licensing software that is in the wrong packaging -- can that be?
The retailer said that he does not give refunds for opened software so it cannot be returned. It looks like I have no recourse except to lose the money spent and no refund to be had. Am I the victim of software piracy or false packaging or what ????? I just want it to activate so I can use it.
This retailer insists that I must not be installing software correctly; however, I know I did it correctly and had no other version installed as I just put in a new hard drive on laptop that I am using with Windows 7 Ultimate. Please advise!
Thanks!
debcarp
I ran the script suggested in green 'cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /dstatusall
and received message back
Input Error: can not find script file "C:Program Files\Microsoft Office\Office14\ospp.vbs".
What does that mean?
I ran the cscript to activate and got same message (as 'Alarider' below) ... the activation server determined that the specified product key was blocked ......what do I do now to fix this issue?- 編集済み debcarp 2011年7月14日 4:10
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2011年7月13日 5:41 I have the same problem. I ran the cscript ospp.vbs /act. The error message says the server determined the key "was blocked". I downloaded Office 2010 direct from Microsoft. This is BS. Microsoft needs to stand by there product and solve this problem. We paid alot of real money for this software which does not activate.....
- 回答の候補に設定 lestie422 2013年5月8日 13:19
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2011年7月13日 5:46from the CMD line. use CD to go into the folder where the file is. i.e > CD Program files until you get to the folder. Then it runs fine. Just like the old DOS commands. you can do a DIR to see what files are there.
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2011年9月5日 16:17I tried the commands but it returns and error saying the product key has been blocked. This is brand new out-of-the box software, so that cannot be the problem. I'm completely baffled at this point.
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2011年9月6日 9:00Hi, this Microsoft article should help: http://support.microsoft.com/contactus/cu_sc_prodact_master?ws=support#tab2
Don -
2012年1月5日 2:19i am very upset. i paid for a microsoft key and i tried to activate it and it said "key could not be activated because it is not valid."
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2012年1月5日 2:20i tried everything.
- 回答の候補に設定 Freya Goettoid 2012年1月5日 2:21
- 回答の候補の設定解除 Freya Goettoid 2012年1月5日 2:21
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2012年1月5日 5:16
Hi,
for single-machine and end-user issues, we recommend MS Answers forums.
http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/office-2010-error-this-is-not-a-valid-office/c554914d-aec7-4e41-86c0-762fea96674bthis article should help:
http://support.microsoft.com/kb/836178
Don -
2012年4月4日 20:31I am having problems activating a copy of Office Professional 2010 purchased retail. I am being told that the product key is not valid, though I have re-entered it twice. I click on the 'more information' link but the page doesn't load: http://wwwppe.dns.microsoft.com/howtotell/geo/content.aspx?pg=geo_off&displaylang=en?ERR=0xc004c003&LCID=1033&MSG=4&PID=02257-210-6072776-49466&ErrorCode=0xc004c003Please advise what I should do.Thanks
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2012年5月28日 1:43
What's a product key and where do I get one. Trying to access miro office 2010
Thank you
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2012年9月2日 17:06
Office came installed on a Sony computer and now after two years I am getting a message that the software is not genuine - although I have been using it for two years.
Has Sony sold unlicenced software?
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2012年10月29日 20:36
Ted,
Hoping you can help.
After evaluating Office 2010 for our needs here, we decided to upgrade (from 2007), and purchased Office Pro 2010. I've gone through a number of 'fixes' to remove all vestages of 2007 and 2010 (because I want to use 64-bit), and then clean installed the new box version we purchased.
Getting the following error when I try your Trigger Activation method above:
Installed product key detected - attempting to activate the following product:
SKU ID: 71af7e84-93e6-4363-9b69-699e04e74071
LICENSE NAME: Office 14, OfficeProPlus-Retail edition
LICENSE DESCRIPTION: Office 14, RETAIL channel
Last 5 characters of installed product key: 8MBXH
ERROR CODE: 0xC004C003
ERROR DESCRIPTION: The activation server determined the specified product key ha
s been blockedAny help you can give would be great, as I have alot of work to do!
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2012年11月24日 19:07
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