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Windows Media Player won't start

回答済み Windows Media Player won't start

  • 2012年5月1日 0:38
     
     
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    I had to send my laptop off for repairs and during the course of repairs, my hard drive was replaced.  Today I tried to use Windows Media Player for the first time since I got my computer back.  I popped in a DVD and got a prompt asking about the setting for WMP.  I chose "Recommended Settings."  I downloaded Microsoft FixIt for WMP and that time chose to do custom settings.  Once more, the program wouldn't launch. 

    FixIt offered additional solutions.  That was two files to put into run and click ok.  One worked; one didn't. I received error code 0x80004005 when I tried to run regsvr jscript.dll.  I googled the error code and got this solution:

    1. Run command prompt as Administrator
    2. Change folder by issuing the following command :

                   For Windows Vista 32-bit: cd C:\windows\System32
                         For Windows Vista 64-bit: cd C:\windows\SysWow64

    3. Type the following command and hit Enter:

                   regsvr32 jscript.dll

    4. Type the following command and hit Enter:

                   regsvr32 vbscript.dll

    regsvr32 jscript.dll gave me the same error code.

    FixIt then told me to go to support.  Support being the forums, if you don't want to pay, apparently.  I looked up similar issues.  I tried:

    1. Open Control Panel/Programs and Features.

    2. Click "Turn Windows features on or off" in the left pane.

    3. Expand "Media Features", uncheck "Windows Media Player". Click "Yes" to continue, and click OK to quit. Then Restart.

     

    Note: If you turn off WMP, Windows Media Center will be turned off either. You may need to re-configure settings for Windows Media Center after re-enabling it.

     

    4. Open "Turn Windows features on or off" again. Turn on the features "Windows Media Player" and "Windows Media Center". Restart.

    5. Launch Windows Media Player, initialize the program.

    After doing this, WMP failed to even initialize to ask what settings I wanted.  Completely unresponsive.

    I then tried:

    If the above steps do not help, pleas open command prompt with high privilege, and enter the following command.

    regsvr32 wmp.dll

    I got an OK message, but there was no change in performance.

    I tried this:

    1. Close Windows Media Player.

     

    2. Click the Start Button, type %userprofile%\appdata\local\Microsoft\Windows Media in the Search Box and press Enter.

     

    3. In the open folder, right-click the folder 12.0 and choose Rename. Rename the folder to 12.0.bak.

    No change.  I then tried this:

    Open the Start Menu, go to All Programs - Accessories , right-click Command Prompt , and select Run as administrator . Then type the following command:

    regsvr32.exe jscript.dll

    and press Enter. Also type the following command, and press Enter again:

    regsvr32.exe vbscript.dll

    Received same 0x80004005 when trying regsvr32.exe jscript.dll.  Tried this:

    Open the Start Menu, go to All Programs - Accessories , right-click Command Prompt , and select Run as administrator . In Command Prompt, type the following:

    sfc /scannow

    and press Enter. Let it run until it completes. Does it find any problems, and if so, is it able to fix them? Does the issue still occur afterwards?

    Windows Resource Protection did not find any integrity violations.

    I have Windows 7 Home Premium 64-bit, AMD Quad-Core A6, AMD Radeon HD 6520M graphics.

    I would like to use Windows Media Player.  What else can I try?

     

すべての返信

  • 2012年5月2日 7:54
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    Hi,

    Could you let me know if you received any error message? Please try the following methods to check the result.

    1. Click start -> type troubleshooting in the search box -> select Hardware and Sound -> then select Windows Media Player DVD.
    2. Click start -> type msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic in the search box -> click Next to reset Windows Media Player settings.

    Meanwhile, you can try the following utility.
    http://www.thewindowsclub.com/repair-windows-media-player-with-fix-wmp-utility

    Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    If the issue persists, please help me collect the logs in Event Viewer. In Event Viewer, go to Windows Logs - Application , and look for Error in that list, there should be such an event for each crash.

    Niki Han

    TechNet Community Support

     
  • 2012年5月6日 20:19
     
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    When you change hard drives or processor or stuff like that, Windows Media Player looses the rights to play content.

    You need to "reset" the DRM digital rights management folder.

    To reset the DRM system on the computer, follow these steps:
    1. Verify that the Show hidden files and folders option is turned on. To do this, follow these steps:

      Windows 7
      1. Start Windows Explorer. To do this, click Start, type userinit.exe in the Start Search box, and then press ENTER.
      2. Click Organize, and then click Folder and Search Options.
      3. Click the View tab.
      4. Click the option beside SHOW HIDDEN FILES AND FOLDERS - click Apply - click OK
    2. Locate the DRM folder on the computer. Typically, the DRM folder is located in the following location.
      Note In these paths, drive represents the drive on which Windows is installed.
      Windows 7
      • Windows 7 x86-based versions
        drive:\ProgramData\Microsoft\Windows\DRM
      • Windows 7 x64-based versions
        drive:\ProgramData\Microsoft\Windows\DRM
    3. Rename the DRM folder to DRMbackup.
      1. Right-click the DRM folder, and then click Rename.
      2. Type DRMbackup, and then press ENTER.
      3. Close Windows Explorer.
    4. If you receive an “Access denied” error message when you try to rename your DRM folder, start the computer in safe mode and log in as the computer administrator. To do this, follow these steps:
      1. Restart the computer and start pressing the F8 key on your keyboard. On a computer that is configured to start multiple operating systems, press the F8 key when theBoot menu appears.
      2. Select the safe mode option when the Windows Advanced Options menu appears, and then press ENTER.
    5. Reset the DRM security component. To do this, visit the following Microsoft Web site, and then follow the steps to upgrade the DRM security component:
      http://go.microsoft.com/FWLink?LinkID=34506 (http://go.microsoft.com/FWLink?LinkID=34506)

      Note When you access this site through Internet Explorer on a Windows 7-based computer, you may receive a "user account control" popup message that requires that you enter the administrator password to continue.
      Note If you are running Windows 7 x64 and the Upgrade button on the site listed earlier in this step appears dimmed, you will have to start Internet Explorer by using an account on the computer that has Administrative privileges in order to continue.
    6. Sign in to the Zune Marketplace. Then try to play a song to verify that the issue has been resolved.
    7. Restore the setting of the Hidden files and folders option. To do this, follow these steps:
    8. Windows 7
      1. Start Windows Explorer. To do this, click Start, type userinit.exe in the Start Search box, and then press ENTER.
      2. Click Organize, and then click Folder and Search Options.
      3. Click the View tab.
      4. Click Advanced Settings.
      5. Under Hidden files and folders, click Do not show hidden files and folders, click to select theHide Protected Operating System files (recommended) check box, and then clickOK.