none
Clients not connecting woes

    질문

  • I know this is asked over and over here...so now it's my turn.

    I started this new job a little over a month ago and am slowly trying to get things in order.  The previous admin kinda sucked and the one before that was okay; however, there is very little documentation here for me to go on.  We have been using an outside support company, but even they are limited as to how much they can help me.

    I quickly realized that none of our computers have been able to access our WSUS server for quite some time for updating.  I suspect that a majority of the system are months and months behind on updates.

    We run Server 2008 r2 on VMWare.  I've just recently learned which actual ESX is hosting our WSUS installation so now I'm trying to get things working right!

    First off, I removed WSUS and all downstream servers.  Nothing was working and besides, everything was installed on the C drive.  So I created new drives and installed WSUS via the install docs.  I've configured Group Policy and am testing on a couple computers before rolling it out to everyone.

    But I'm still having problems with the clients connecting to get updates.  I've installed WSUS in other companies and have never had this problem.  It is set to push down updates, but normally I can run it manually on the client.  But when I do that, I get the error 800B0001.

    I've gone through a ton of troubleshooting steps here.  I can access the server just fine.  The clients seem to be configured properly.  The server seems to be configured properly.  But it's just not working.

    A couple of the sites that I've used for troubleshooting reference were (apparently I can't post links, so I've modified them):

    technet gg153542

    technet cc720439(v=ws.10)



    Also, here's some of the lines from the clients WindowsUpdate.log file: Guess I can't post that either!  Come on microsoft!!!



    "Body text cannot contain images or links until we are able to verify your account."
    2013년 11월 1일 금요일 오후 3:23

답변

  • I ran Windows Update and it says that update "Update for Windows Server Update Services 3.0 SP2 for x64-based Systems (KB2720211)" is available.

    This would be confirmation that KB2734608 is not successfully installed. If KB2734608 is installed, KB2720211 will not appear as needed.

    So I tried to install that, but get the error "Code 643: Windows can't update important files and services while the system is using them."

    Further confirmation that somethign failed in the installation of KB2734608. I would suggest referring back to the article written about known failures (and reasons therefore) of KB2720211.

    Generally speaking, if the WSUS server is not "healthy" when you attempt to install the update, the installation will go sideways.

    It could also simply be that your one of the several who has had the database left in SINGLE_USER mode, and all that needs to be done is to put it back in MULTI_USER mode.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2013)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence R Garvin
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    2013년 11월 2일 토요일 오후 5:57
    중재자

모든 응답

  • I think I can post part of the log file now:

    2013-11-01 10:01:38:201 984 5d4 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update AAF9323C-0222-45D0-BEE1-ADBB1DE40B6A is "Defaults" regulated and can NOT download. Sequence 2006 vs AcceptRate 0.
    2013-11-01 10:01:38:201 984 5d4 DnldMgr  * Update is not allowed to download due to regulation.
    2013-11-01 10:01:38:201 984 5d4 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update C15A4671-66BE-41B0-84E7-9E697FC3E4DA is "Defaults" regulated and can NOT download. Sequence 2006 vs AcceptRate 0.
    2013-11-01 10:01:38:201 984 5d4 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 01141D0F-DFE0-4FCE-928E-482F113EBDEB is "Defaults" regulated and can NOT download. Sequence 2006 vs AcceptRate 0.
    2013-11-01 10:01:38:201 984 5d4 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update D100D81D-60A3-4DFA-A7A6-F2F924D966BC is "Defaults" regulated and can NOT download. Sequence 2006 vs AcceptRate 0.
    2013-11-01 10:01:38:201 984 5d4 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 7ED47F0A-E1AC-4B52-AEE1-E348EF6F78EA is "Defaults" regulated and can NOT download. Sequence 2006 vs AcceptRate 0.
    2013-11-01 10:01:38:201 984 5d4 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update B8668E95-8EA1-4B30-A2EB-B14A5CF05A45 is "Defaults" regulated and can NOT download. Sequence 2006 vs AcceptRate 0.
    2013-11-01 10:01:38:201 984 5d4 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update C9F8C5BC-71AF-4CF2-B01E-32D5B7817384 is "Defaults" regulated and can NOT download. Sequence 2006 vs AcceptRate 0.
    2013-11-01 10:01:38:201 984 5d4 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 7D23E95E-19AD-4220-A33A-D60D55C93C71 is "Defaults" regulated and can NOT download. Sequence 2006 vs AcceptRate 0.
    2013-11-01 10:01:38:201 984 5d4 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update AB19C2FB-0F2D-419D-BB30-404BF9D84D0C is "Defaults" regulated and can NOT download. Sequence 2006 vs AcceptRate 0.
    2013-11-01 10:01:38:201 984 5d4 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update AAF9323C-0222-45D0-BEE1-ADBB1DE40B6A is "Defaults" regulated and can NOT download. Sequence 2006 vs AcceptRate 0.
    2013-11-01 10:01:38:373 984 5d4 Report REPORT EVENT: {97FB8ACC-51C6-498A-A334-3A11E32502D3} 2013-11-01 10:00:22:540-0500 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
    2013-11-01 10:01:38:389 984 5d4 Report CWERReporter finishing event handling. (00000000)
    2013-11-01 10:01:38:389 984 5d4 Agent *************
    2013-11-01 10:01:38:389 984 5d4 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2013-11-01 10:01:38:389 984 5d4 Agent *********
    2013-11-01 10:01:38:389 984 5d4 Agent  * Online = No; Ignore download priority = No
    2013-11-01 10:01:38:389 984 5d4 Agent  * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2013-11-01 10:01:38:389 984 5d4 Agent  * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2013-11-01 10:01:38:389 984 5d4 Agent  * Search Scope = {Machine}
    2013-11-01 10:01:38:545 984 5d4 Agent  * Found 0 updates and 0 categories in search; evaluated appl. rules of 0 out of 0 deployed entities
    2013-11-01 10:01:38:545 984 5d4 Agent *********
    2013-11-01 10:01:38:545 984 5d4 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2013-11-01 10:01:38:545 984 5d4 Agent *************
    2013-11-01 10:01:38:545 984 c44 AU >>##  RESUMED  ## AU: Search for updates [CallId = {90233084-93CE-411D-887D-68FA3212A724}]
    2013-11-01 10:01:38:545 984 c44 AU  # 0 updates detected
    2013-11-01 10:01:38:545 984 c44 AU #########
    2013-11-01 10:01:38:545 984 c44 AU ##  END  ##  AU: Search for updates [CallId = {90233084-93CE-411D-887D-68FA3212A724}]
    2013-11-01 10:01:38:545 984 c44 AU #############
    2013-11-01 10:01:38:545 984 c44 AU Featured notifications is disabled.
    2013-11-01 10:01:38:545 984 c44 AU Setting AU scheduled install time to 2013-11-06 06:00:00
    2013-11-01 10:01:38:545 984 c44 AU Successfully wrote event for AU health state:1
    2013-11-01 10:01:38:545 984 c44 AU Successfully wrote event for AU health state:1
    2013-11-01 10:01:43:552 984 5d4 Report CWERReporter finishing event handling. (00000000)
    2013-11-01 10:02:29:214 984 11b4 AU Triggering AU detection through DetectNow API
    2013-11-01 10:02:29:214 984 11b4 AU Triggering Online detection (interactive)
    2013-11-01 10:02:29:214 984 df8 AU #############
    2013-11-01 10:02:29:214 984 df8 AU ## START ##  AU: Search for updates
    2013-11-01 10:02:29:214 984 df8 AU #########
    2013-11-01 10:02:29:214 984 df8 AU <<## SUBMITTED ## AU: Search for updates [CallId = {81F4C5DF-8420-4045-B968-8E494D41335A}]
    2013-11-01 10:02:29:214 984 5d4 Agent *************
    2013-11-01 10:02:29:214 984 5d4 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2013-11-01 10:02:29:214 984 5d4 Agent *********
    2013-11-01 10:02:29:214 984 5d4 Agent  * Online = Yes; Ignore download priority = No
    2013-11-01 10:02:29:214 984 5d4 Agent  * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2013-11-01 10:02:29:214 984 5d4 Agent  * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2013-11-01 10:02:29:214 984 5d4 Agent  * Search Scope = {Machine}
    2013-11-01 10:02:29:214 984 5d4 Setup Checking for agent SelfUpdate
    2013-11-01 10:02:29:214 984 5d4 Setup Client version: Core: 7.6.7600.256  Aux: 7.6.7600.256
    2013-11-01 10:02:29:261 984 5d4 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
    2013-11-01 10:02:29:261 984 5d4 Misc Microsoft signed: Yes
    2013-11-01 10:02:29:261 984 5d4 Misc WARNING: Digital Signatures on file C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab are not trusted: Error 0x800b0001
    2013-11-01 10:02:29:261 984 5d4 Setup WARNING: SelfUpdate check failed to download package information, error = 0x800B0001
    2013-11-01 10:02:29:261 984 5d4 Setup FATAL: SelfUpdate check failed, err = 0x800B0001
    2013-11-01 10:02:29:261 984 5d4 Agent  * WARNING: Skipping scan, self-update check returned 0x800B0001
    2013-11-01 10:02:29:261 984 5d4 Agent  * WARNING: Exit code = 0x800B0001
    2013-11-01 10:02:29:261 984 5d4 Agent *********
    2013-11-01 10:02:29:261 984 5d4 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2013-11-01 10:02:29:261 984 5d4 Agent *************
    2013-11-01 10:02:29:261 984 5d4 Agent WARNING: WU client failed Searching for update with error 0x800b0001
    2013-11-01 10:02:29:261 984 c44 AU >>##  RESUMED  ## AU: Search for updates [CallId = {81F4C5DF-8420-4045-B968-8E494D41335A}]
    2013-11-01 10:02:29:261 984 c44 AU  # WARNING: Search callback failed, result = 0x800B0001
    2013-11-01 10:02:29:261 984 c44 AU  # WARNING: Failed to find updates with error code 800B0001
    2013-11-01 10:02:29:261 984 c44 AU #########
    2013-11-01 10:02:29:261 984 c44 AU ##  END  ##  AU: Search for updates [CallId = {81F4C5DF-8420-4045-B968-8E494D41335A}]
    2013-11-01 10:02:29:261 984 c44 AU #############
    2013-11-01 10:02:29:261 984 c44 AU Need to show Unable to Detect notification
    2013-11-01 10:02:29:261 984 c44 AU Successfully wrote event for AU health state:1
    2013-11-01 10:02:29:261 984 c44 AU AU setting next detection timeout to 2013-11-01 20:02:29
    2013-11-01 10:02:29:261 984 c44 AU Setting AU scheduled install time to 2013-11-06 06:00:00
    2013-11-01 10:02:29:261 984 c44 AU Successfully wrote event for AU health state:1
    2013-11-01 10:02:29:261 984 c44 AU Successfully wrote event for AU health state:1
    2013-11-01 10:02:34:268 984 5d4 Report REPORT EVENT: {F8CE5C1A-14BF-43AF-8042-CA6F3FF64ADE} 2013-11-01 10:02:29:261-0500 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 800b0001 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x800b0001.
    2013-11-01 10:02:34:268 984 5d4 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2013-11-01 10:02:34:268 984 5d4 Report WER Report sent: 7.6.7600.256 0x800b0001 D67661EB-2423-451D-BF5D-13199E37DF28 Scan 101 Managed
    2013-11-01 10:02:34:268 984 5d4 Report CWERReporter finishing event handling. (00000000)
    2013-11-01 10:02:43:067 984 49c DnldMgr Error 0x80072ee2 occurred while downloading update; notifying dependent calls.
    2013-11-01 10:03:46:513 984 26c DnldMgr Error 0x80072ee2 occurred while downloading update; notifying dependent calls.
    2013-11-01 10:04:49:351 984 10fc DnldMgr Error 0x80072ee2 occurred while downloading update; notifying dependent calls.
    2013-11-01 10:05:52:469 984 4b4 DnldMgr Error 0x80072ee2 occurred while downloading update; notifying dependent calls.
    2013-11-01 10:06:55:603 984 adc DnldMgr Error 0x80072ee2 occurred while downloading update; notifying dependent calls.
    2013-11-01 10:07:58:737 984 123c DnldMgr Error 0x80072ee2 occurred while downloading update; notifying dependent calls.
    2013-11-01 10:08:30:421 984 5d4 Report Uploading 2 events using cached cookie, reporting URL = http://wsusserver/ReportingWebService/ReportingWebService.asmx
    2013-11-01 10:08:32:917 984 5d4 PT WARNING: ReportEventBatch failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
    2013-11-01 10:08:32:917 984 5d4 PT WARNING: SOAP Fault: 0x00012c
    2013-11-01 10:08:32:917 984 5d4 PT WARNING:     faultstring:Fault occurred
    2013-11-01 10:08:32:917 984 5d4 PT WARNING:     ErrorCode:CookieExpired(6)
    2013-11-01 10:08:32:917 984 5d4 PT WARNING:     Message:(null)
    2013-11-01 10:08:32:917 984 5d4 PT WARNING:     Method:"http://www.microsoft.com/SoftwareDistribution/ReportEventBatch"
    2013-11-01 10:08:32:917 984 5d4 PT WARNING:     ID:8bc84cd9-e66b-46ae-a730-12fc12bb4d93
    2013-11-01 10:08:33:775 984 5d4 PT WARNING: Cached cookie has expired or new PID is available
    2013-11-01 10:08:33:775 984 5d4 PT Initializing simple targeting cookie, clientId = 3391a74e-60f9-47ae-83c5-df5715a17515, target group = WMS, DNS name = mine
    2013-11-01 10:08:33:775 984 5d4 PT  Server URL = http://wsusserver/SimpleAuthWebService/SimpleAuth.asmx
    2013-11-01 10:08:33:853 984 5d4 Report Reporter successfully uploaded 2 events.
    2013-11-01 10:09:01:871 984 1114 DnldMgr Error 0x80072ee2 occurred while downloading update; notifying dependent calls.
    2013-11-01 10:10:05:020 984 98 DnldMgr Error 0x80072ee2 occurred while downloading update; notifying dependent calls.
    2013-11-01 10:11:08:138 984 3cc DnldMgr Error 0x80072ee2 occurred while downloading update; notifying dependent calls.
    2013-11-01 10:12:11:243 984 13c8 DnldMgr Error 0x80072ee2 occurred while downloading update; notifying dependent calls.

    2013년 11월 1일 금요일 오후 3:51
  • But I'm still having problems with the clients connecting to get updates.  I've installed WSUS in other companies and have never had this problem.  It is set to push down updates, but normally I can run it manually on the client.  But when I do that, I get the error 800B0001.

    You need to install KB2734608 on your WSUS server.

    Be sure to thoroughly read and follow the special deployment instructions documented in the KB article.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2013)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence R Garvin
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    2013년 11월 1일 금요일 오후 3:56
    중재자
  • Well that was a complete failure.

    I installed it but now nothing is working.  It did say it was already installed, so I chose the repair option.  

    When I try to open up the mmc, I get "Error: Connection Error. An error occurred trying to connect the WSUS server."  Click Reset Server Node to try to connect to the server again.  I click and it doesn't work.

    I ran Windows Update and it says that update "Update for Windows Server Update Services 3.0 SP2 for x64-based Systems (KB2720211)" is available.  So I tried to install that, but get the error "Code 643: Windows can't update important files and services while the system is using them."  It say to restart, but that's just a continuous cycle...

    I tried to install the update on my downstream server and it simply fails.

    What's going on???

    Aaaannnd for some reason the forums here thought it was the answer, but I can't undo that.  Of course...I need to go back to bed!  I'm going to need a drink this weekend.
    • 편집됨 cramey925 2013년 11월 1일 금요일 오후 4:35
    2013년 11월 1일 금요일 오후 4:30
  • Any more ideas out there?  The "answer" above seems to have broken everything.  Try as I may, I can't get this even back to it's previous "broken" state.  The only thing left to do is uninstall yet again and start from scratch...
    2013년 11월 1일 금요일 오후 6:04
  • I just discovered part of my problem.  I had two similary named files on my desktop and ran the wrong one.  So I never did run the suggested "fix".  However, when I try to run it now, I get the failed message just like I did on the downstream server.
    2013년 11월 1일 금요일 오후 6:12
  • I ran Windows Update and it says that update "Update for Windows Server Update Services 3.0 SP2 for x64-based Systems (KB2720211)" is available.

    This would be confirmation that KB2734608 is not successfully installed. If KB2734608 is installed, KB2720211 will not appear as needed.

    So I tried to install that, but get the error "Code 643: Windows can't update important files and services while the system is using them."

    Further confirmation that somethign failed in the installation of KB2734608. I would suggest referring back to the article written about known failures (and reasons therefore) of KB2720211.

    Generally speaking, if the WSUS server is not "healthy" when you attempt to install the update, the installation will go sideways.

    It could also simply be that your one of the several who has had the database left in SINGLE_USER mode, and all that needs to be done is to put it back in MULTI_USER mode.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2013)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence R Garvin
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    2013년 11월 2일 토요일 오후 5:57
    중재자
  • I'm starting from scratch on a brand new server.  I'm done with trying to get that one going.  I removed it as best I could and now I'm back to square one.  Fingers crossed for this one!
    2013년 11월 6일 수요일 오후 2:30