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Event ID's 9014 and 9015

Answered Event ID's 9014 and 9015

  • 2012년 5월 17일 목요일 오전 10:58
     
     
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    Hello,

    My MOM service has suddenly stopped running for no reason everything was working fine and then today I have come into 100% Clients Not Reporting... I found teh MOM service was not running. I restarted it and it got teminated pretty much straight away and it keeps on doing this.

    I have applied the following Hotfix from MS: http://support.microsoft.com/kb/930770

    However it has not resolved the issue. Its still happening.

    I get the following errors:

    9104 -

    The Microsoft Operations Manager service (MOMService.exe) terminated due to an unhandled exception.   It will attempt to restart itself.

    9105 -

    The Microsoft Operations Manager service (MOMService.exe) received an unexpected exception.
     
    Thread Id: 0x6ac
    Thread Name: Channel threadpool thread
    Exception code: 0x00000000c0000005
    Exception description: Access Violation
    Exception address: 01ADAE6A
    Exception flags: 0x0

    Does anyone have any suggestions on this?

    Many Thanks

    James

     

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  • 2012년 5월 17일 목요일 오후 3:23
     
     
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    I have tried the following KB article as well with no sucess: KB949874.

    I have noticed the following alert as well which is relevant to the server if it is any help...

    Description:

    Microsoft Operations Manager, while processing a discovery event, failed to return the relationship instance id, after inserting or updating a relationship instance.

    Relationship type id: {ABC86331-8E47-4980-8795-E171647F5641}
    Source class instance id:{47F5C5FC-8B2E-4A96-A2AC-D73CC567D1C7}
    Target class instance id:{99535E3E-DE1D-4D21-9458-F569804C97DD}
    Error Code: Unspecified error
    Rule ID of discovery event: {BF1A8709-2D08-40DB-B435-61C39E163863}

    Name:

    Service Discovery - Database Connectivty (DAS) Failure

    Severity:

    Critical Error

    Resolution State:

    New

    Domain:

    Domain

    Computer:

    Server

    Time of First Event:

    17/05/2012 10:20:40

    Time of Last Event:

    17/05/2012 10:53:35

    Alert latency:

    2 min, 29 sec

    Problem State:

    Investigate

    Repeat Count:

    2

    Age:

    		  

    Source:

    Microsoft Operations Manager

    Alert Id:

    b3800d43-16ad-4143-a27e-4e440cf5088d

    Rule (enabled):

    Microsoft Operations Manager\Operations Manager 2005\Server\Service Discovery - Database Connectivty (DAS) Failure

    Does anyone have any suggestions?

    Many Thanks

    James


    • 편집됨 SMBC4100 2012년 5월 17일 목요일 오후 3:26
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  • 2012년 5월 18일 금요일 오전 4:44
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    Hi James,

    Thank you for the post.

    To MOM service 9104 and 9105 events, it's right to patch KB930770 and KB949874. Moreover, you need to clear the MOM agent cache on your server.
    http://marcusoh.blogspot.com/2005/09/clearing-mom-agent-cache.html

    To MOM Service Discovery alert, please update or reset your DAS account password in AD and COM Component Services.
    http://technet.microsoft.com/en-us/library/bb944783.aspx

    If there are more inquiries on this issue, please feel free to let us know.

    Regards

    Rick Tan

    TechNet Community Support

    • 답변으로 표시됨 Rick TanModerator 2012년 6월 4일 월요일 오전 2:11
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  • 2012년 5월 18일 금요일 오전 7:56
     
     
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    Rick,

    Thank you for the response. I have cleared the MOM cache after a slight change in the directory as its running on Server 2008 but we got there so I will see if it holds true.

    I have had a look at the DAS Account password in AD and its set to never expire so there shouldnt be an issue with this. Or is there something I am over looking?

    Many Thanks

    James

     
  • 2012년 5월 23일 수요일 오전 9:13
     
     
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    Hello,

    I have monitored teh Service and it was stable for a day or so however now its started again doing the same thing only its a diffrent error this time in the Event Logs:

    The MOM service terminated unexpectedly. It has done this 7 time(s).

    Event ID: 7034I have googled this and applied the hoitfix  KB936161 and cleared the cache as well but still it keeps crashing...

    Do you have any suggestions?

    Many Thanks

    James

     
  • 2012년 5월 24일 목요일 오전 2:43
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    Hi James,

    Please try to delete the pqf files in C:\Documents and Settings\All Users\Application Data\Microsoft\Microsoft Operations Manager\PMLLC folder.
    http://us.generation-nt.com/answer/mom-service-help-52633142.html

    If the issue recurs, please contact Microsoft Customer Service and Support (CSS) for help.
    http://support.microsoft.com/kb/295539

    Regards

    Rick Tan

    TechNet Community Support

    • 답변으로 표시됨 Rick TanModerator 2012년 6월 4일 월요일 오전 2:11
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  • 2012년 5월 24일 목요일 오전 9:10
     
     
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    Thank you Rick it seems to be holding steady at the moment so I will see how it goes and monitor it :)

    Thank You once again

    James