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Lync not saving conversation history to outlook 2010

Answered Lync not saving conversation history to outlook 2010

  • 2012년 6월 14일 목요일 오후 10:00
     
     
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    hi all,

    Looks like this is a age old problem, but no one found a solution to this, so am trying to ask the group again.  i had outlook 2010 and OC R2 working fine. Suddenly company decided to upgrade to Lync and when i upgraded, don't see conversation history being saved.  i checked options, Configuration file, everything seems to be okay.

    i installed hot fix also, but still no luck.

    it is happening only to me, for others in my company, it is working fine.  i checked my settings with them, both seems to match.  Not sure where the issue is.  can anyone help?

    Thanks.

    Rajesh

     

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  • 2012년 6월 15일 금요일 오전 6:32
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    Hi,

    What if sign in your co-workers’ computers with you own account?

    What if sign in your Lync client with other’s account?

    Regards,

    Lisa

     
  • 2012년 6월 17일 일요일 오후 12:10
     
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    hi rajeshj_18

    this is not problem to save conversation history in lync, the problem is that many people confures it uncorrected, screen for you, that conersation history is working.

    because of history is working via ews, its important to have autodiscover record, so if your email is blabla@domain.com you need autodiscover record in internal dns.

    see my post conversation history

     
  • 2012년 6월 21일 목요일 오후 7:17
     
     
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    any news?
     
  • 2012년 6월 22일 금요일 오후 1:29
     
     
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    Not yet.

    Rajesh

     
  • 2012년 6월 22일 금요일 오후 1:33
     
     
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    i see that the conversation that i did two weeks back in lync is slowing showing up in outlook.  so it is saving conversation history somewhere, but it is not showing up immediately.  I could have lived up with 1 day delay, but 2 weeks is too much.  

    Also, while the conversation window is open , i see that conversation entry in the lync(like above screenshot).  but when i close it, the row goes off from Lync.  only the saved conversations (two week back conversations) appear in Lync.

    Rajesh

     
  • 2012년 6월 23일 토요일 오전 9:58
     
     
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    do you have autodiscover record in internal dns?
     
  • 2012년 6월 25일 월요일 오후 3:46
     
     
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    How do i find out that?  what is internal dns?

    Rajesh

     
  • 2012년 6월 25일 월요일 오후 3:57
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    Locate Lync 2010 or Communicator 2007 R2 at the Windows Systray, hold down the control key and select the Configuration Information menu option. You should find a list of self-explanatory items that should give you an idea where to look further e.g. URL External From Server, etc. For instance, Lync 2010 stores contact info if Exchange Server 2010 is deployed but locally if MOC R2 is used.

    Please share with us if this helps. Thanks!


    TechNet/MSDN Forum Moderator (Unified Communications) - http://www.leedesmond.com

     
  • 2012년 6월 25일 월요일 오후 6:26
     
     
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    Below is the configuration information... anything else that i need to look for...?

    MAPI information - MAPI Status OK

    EWS information - EWS Status OK

    UCS connection state - Exchange Connection Down

    Rajesh

     
  • 2012년 6월 26일 화요일 오후 4:10
     
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    that's your problem, you don't have split dns?

    for exaple when  you connect to your mail server  from internal

    mail.domain.com -resolve to internal ip (192.168.x.x)?

    from external mail.domain.com -resolve to external ip (44.x.x.x)  if its not so its problem,

    if you don't have split dns, make internal zone in dns server,

    for example : your domain is domain.local

    your mail or web domain is domain.com

    make dns zone in dns server domain.com (make all records that you have in public zone) and add internal dns records for your services with internal ips, srv record is one of them.

     
  • 2012년 7월 2일 월요일 오전 4:00
     
     
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    Hi,

    It started working for me.  but i did nothing.  somewhere somebody has done something in myoffice.

    anyway, thanks for the support you guys provided.

    Thank you.


    Rajesh