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Outlook 2010 quick pick address list

Answered Outlook 2010 quick pick address list

  • 2012년 5월 13일 일요일 오후 6:05
     
     
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    I have a client that whenever he restarts his system the drop down address list is empty.

    If he sends an email to someone and then sends to that person again without rebooting the name appears. If however he reboots his system the address no longer shows up.

    Any assistance would be appreaciated.

    Michael

     

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  • 2012년 5월 14일 월요일 오전 9:41
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    If you are talking about Outlook autocomplete function, please try this:

    1. Type “Outlook.exe /cleanautocompletecache” in the Windows Search bar and press Enter - Tell me the result.
    2. Check if the option “Use Auto-Complete list to suggest names when typing in the To, CC, and Bcc lines” has been checked under File > Options.
    3. Use the tool called NK2view to confirm whether it really is stored.

    At last (may be the most important), if you are using roaming profile or windows terminal service, please check whether your profile would be rebuilt or not after you re-boot the machine.

    Feel free to post back.

    Tony Chen

    TechNet Community Support


     
  • 2012년 5월 15일 화요일 오후 7:23
     
     
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    Hello Tony,

    Thank you for your reply.

    I have done steps 1 & 2

    It is my understanding that Outlook 2010 does not use NK2 files and I am not trying to import one from a previous version.



    This user is not using a roaming profile or on a terminal server.

    As soon as he closes outlook and restarts it the quick pick list is empty.

    Any assistance is appreciated at this point.



    Michael

    MGD_Computing

     
  • 2012년 5월 23일 수요일 오전 9:29
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    Please use you the NK2view tool to check if the address list is really stored in %userprofile%\appdata\local\Microsoft\outlook\roamcache\Stream_AutocompleteXXXX.dat, but not be in memory.

    You may also create a new Outlook profile to test.

    Any feedback, feel free to post back.

    Tony Chen

    TechNet Community Support

    • 답변으로 표시됨 MGD_Computing 2012년 5월 24일 목요일 오전 12:29
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  • 2012년 5월 23일 수요일 오후 5:35
     
     
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    Outlook 2010 doesn't use NK2 files, however it still uses the same technology as Tony outlines.  From what your describing, it would seem there is corruption in his cache (NK2) that starts when the PC is booted.  That would seem to suggest maybe an antivirus program or other such application is corrupting the cache file, and Outlook simply can't read it.  This tool will allow you to see the cache file contents and determin if there are entries there. 
    • 답변으로 표시됨 MGD_Computing 2012년 5월 24일 목요일 오전 12:29
    • 답변으로 표시 취소됨 MGD_Computing 2012년 5월 24일 목요일 오전 12:29
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  • 2012년 5월 24일 목요일 오전 12:28
     
     
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    Thank you both for your assistance. The issue is resolved. After going through all the steps I finally found that it was an add on in outlook that was causing the issue. The quick pick list worked fine when outlook was started in safe mode but not when started normally.

    So I disabled all the add ons and and added them back one at a time. Unfortunately I don't remember what the culprit was . Additionally, I also found out that I could add his whole address book to the quick pick list.

    Once again thank you for your help in this matter.

    Michael

    MGD_Computing