2012년 6월 11일 월요일 오후 2:39
Recently deployed Windows 7, 64-bit Dell 390 desktops. We run an older scanning system product that is 32-bit, but IS supported on 64-bit. We have hot-keys configured for a component of this product that run some vbscripts. Hitting these hot keys (Ctrl-8 and Ctrl-9) to run the scripts intermittently causes a white box to appear in the upper left area of our desktop screen. The white box is on top of everything else. Below is a picture of it. Logging off is the only way to make it disappear. We've been troubleshooting for a couple of months now and cannot figure out what process is maintaining this box.
We've removed all unnecessary software. When the box appears, we close all open applications including all scanning components, plus we stop all processes that we know are safe to stop. The box remains.
Is there some other way to troubleshoot this problem to determine what is causing and keeping the box alive? The vendor for the product thinks it is something else on our computers causing a conflict because we are their only customer having this problem. We do not have the problem on our older XP machines.
Thanks in advance for any suggestions!
2012년 6월 11일 월요일 오후 4:20
1. I woould start with sfc /scannow
2. Give a try to Process Explorer and Autoruns (Sysinternals. The latter could help if white box appeares after booting computer)
3. Alternatively use SecurityTaskManager.
2012년 6월 12일 화요일 오후 4:06
Thanks for the quick suggestions! sfc /scannow did not show any inconsistencies and nothing was fixed. We still have the problem.
Process Explorer is quite interesting and useful in identifying additional processes that I could stop, but I am still unable to identify what is maintaining this box.
If you have any other ideas, let me know. It may be time to call Ms Support.
2012년 6월 13일 수요일 오전 2:47
Do you have a clean boot to troubleshoot the issue? To disable all the programs that you do not need when you start the system.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
TechNet Community Support
2012년 6월 15일 금요일 오후 2:52
I did go through the clean boot process and no non-MS service or startup item is to blame. I did not try elminating any Microsoft services as the problem. I seriously suspect that the vbscript itself is somehow causing the box, although closing everything that is open does not eliminate it once it appears. Only logging off.
We just noticed the below behavior and I want to add this in case it means something to anyone else:
When we hover our mouse over the preview of any program that is pinned to the TaskBar, the box disappears while we are hovering. Otherwise, the box stays on top of any program that is open to the desktop.
Thanks for any and all suggestions,
2012년 6월 20일 수요일 오전 7:10
Have an In-place upgrade, in the meantime, scan system and remove malware in time.
How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2
TechNet Community Support
2012년 6월 20일 수요일 오후 1:10
I appreciate all the great suggestions. I learned so much through troubleshooting this.
I believe we have resolved this on our own -- the vbscripts that we were running included this line in several places: Bringtoforeground hwnd.
We removed that from the vbscripts and have gone one entire day without any user getting the dreaded white box. It was occurring several times in one hour for some of the users so I think we are on to something.
We do not have this issue on XP. If anyone has a clue about why this would cause such an issue on Windows 7, 64-bit, I would love to hear it! It was more than just annoying - the users would have to close all programs and log off to get rid of it so it was defintely affecting productivity.
Thanks again to everyone who responded!
- 답변으로 표시됨 AbbeM 2012년 6월 20일 수요일 오후 1:11