none
Lync recording greyed out - but only with O365 federation partner

    Question

  • Hello,

    we are using Lync with an on-premise installation and its working fine.

    We can record Lync sessions if users are internal or with internal and external users.

    But if we do eg. a video conference (1 internal user, one federated user on O365) our option for recording is greyed out.

    The O365 user is able to record the session.

    Has anyone an idea whats the cause?

    Thanks,
    Thomas
    Friday, February 10, 2012 1:55 PM

Answers

  • Hi Kofl,

    As I know, for Lync 2010, recording capabilities are available from the Lync client only for Peer to Peer calls under the following conditions:

    • Both users’ respective admin policies must allow recording of Peer to Peer conversations.
    • Both users’ endpoints must support sending\receiving their recording policies to the others and notifying if the recording is start.

    However, you could try to click the “People Options” drop down menu, and select "Invite by Email". This will change your current session to a Group Conversation. Even though you are not really going to invite anyone, but now you can record the conversation properly. Hope helps.


    Noya Liu

    TechNet Community Support

    Thursday, February 16, 2012 12:00 PM
    Moderator
  • Hi Kofl,

    As per my understanding , client side/server side recording feature is not available with office 365 as of now.

    http://community.office365.com/en-us/w/lync/480.aspx

    Thanks

    Saleesh

    Thursday, February 16, 2012 12:59 PM

All replies

  • Hi Thomas,

    Is it happening only with Peer to Peer call ? Can you invite the third person in to the same call and check the recording tab status ?

    Thanks

    Friday, February 10, 2012 3:51 PM
  • Hi,

    thanks a lot for reply. It seems only to be case with peer-to-peer (if peer is federated or O365 not if the peer is a contact on the same lync server)

    If we invite a third person additional to the federated contact, then recording is also possible for the internal person.

    But the external federated contact (or O365 user) has the option to record without inviting a third person.

    Thats the strange thing.

    Thomas



    • Edited by Kofl Friday, February 10, 2012 9:24 PM
    Friday, February 10, 2012 8:58 PM
  • Hi Kofl,

    As I know, for Lync 2010, recording capabilities are available from the Lync client only for Peer to Peer calls under the following conditions:

    • Both users’ respective admin policies must allow recording of Peer to Peer conversations.
    • Both users’ endpoints must support sending\receiving their recording policies to the others and notifying if the recording is start.

    However, you could try to click the “People Options” drop down menu, and select "Invite by Email". This will change your current session to a Group Conversation. Even though you are not really going to invite anyone, but now you can record the conversation properly. Hope helps.


    Noya Liu

    TechNet Community Support

    Thursday, February 16, 2012 12:00 PM
    Moderator
  • Hi Kofl,

    As per my understanding , client side/server side recording feature is not available with office 365 as of now.

    http://community.office365.com/en-us/w/lync/480.aspx

    Thanks

    Saleesh

    Thursday, February 16, 2012 12:59 PM