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Lync/Office Web Apps problem on WS2012

    Question

  • Description on environment:

    • Existing Lync 2010 Standard Edition running on Windows Server 2008R2.
    • New Lync 2013 Standard running on Windows Server 2012.
    • New Office Web Apps 2013 running on Windows Server 2012.

    Moved users from Lync 2010 pool to new Lync 2013 pool and it works fine except one thing. They can’t present PowerPoint.

    Office Wep Apps Server was installed with the following prereq command:

    Add-WindowsFeature Web-Server,Web-Mgmt-Tools,Web-Mgmt-Console,Web-WebServer,Web-Common-Http,Web-Default-Doc,Web-Static-Content,Web-Performance,Web-Stat-Compression,Web-Dyn-Compression,Web-Security,Web-Filtering,Web-Windows-Auth,Web-App-Dev,Web-Net-Ext45,Web-Asp-Net45,Web-ISAPI-Ext,Web-ISAPI-Filter,Web-Includes,InkandHandwritingServices

    After searching the Internet for solution I also complemented with this command (ws2012 iso mounted to D-drive):

    Add-WindowsFeature NET-Framework-Features,NET-Framework-Core,NET-HTTP-Activation,NET-Non-HTTP-Activ,NET-WCF-HTTP-Activation45 -Source D:\sources\sxs

    OWA farm created with following command:

    New-OfficeWebAppsFarm -InternalURL “https://srv064.internaladdomain.eu” –CertificateName “Office Web Apps” -ExternalURL "https://officewebapps.externaldomain.se"

    Certificate created from internal CA and is trusted from all domain joined machines.

    Lync 2013 FE server have both 41032 and 41034 events in the log file.

    It is also possible to read the discovery xml internally through https://srv064.internaladdomain.eu/hosting/discovery

    On the Office Web Apps server it reports unhealthy status when I run the powershell command Get-OfficeWebAppsMachine

    Anybody have any ideas how to solve this?

    Wednesday, January 30, 2013 1:24 PM

Answers

  • Hi,

    I now have it working both internally and externally.

    Both Office Web Apps server and Lync FE server had dualstack (ipv4 & ipv6) configured. Lync was only configured to use ipv4. When I changed Lync FE to use both ipv4 and ipv6 it all started working.

    Office Web Apps server does still report healtstatus as unhealthy....but it works :)

    • Proposed as answer by adrian.tupper Thursday, February 07, 2013 12:02 PM
    • Marked as answer by Ulf Söderqvist Thursday, February 07, 2013 2:15 PM
    Thursday, February 07, 2013 10:14 AM

All replies

  • Hi,

    Can you check that the Discovery Office Web App Url is correctly written in your topology? (I assume that eventID 41032 and 41034 are successful)

    Maybe try to repair Framework 4.0 :

    %systemroot%\Microsoft.NET\Framework64\v4.0.30319\aspnet_regiis.exe -iru

    After declaring the Office Web App on the topology, did you associate it to any front-end ?

    Regards,


    Adrian TUPPER - ABC Systemes - http://thelyncexperience.blog.com/ If answer is helpful, please hit the green arrow on the left, or mark as answer Thank you

    Wednesday, January 30, 2013 1:38 PM
  • Hi,

    The discovery url is correct and if i try to reach it with IE I get the XML file properly.

    Office Web Apps server is associated with my Lync FE server.

    41032 and 41034 are successful.

    Haven't tried repair of .net 4.0 yet....get back as soon as I have tried that as well. (above command didn't work on WS2012 and needs to be done differently), error was:

    This option is not supported on this version of the operating system.  Administrators should instead install/uninstall ASP.NET 4.5 with IIS8 using the "Turn Windows Features On/Off" dialog,  the Server Manager management tool, or the dism.exe command line tool.

    Wednesday, January 30, 2013 4:35 PM
  • I tried to remove asp.net 4.5 and then install it again but it didn't do any difference.

    Get-OfficeWebAppsMachine still reports status as unhealthy.

    Wednesday, January 30, 2013 5:09 PM
  • hi,

    what errors are presented to client when they try to present ppt?

      

    thank you, 

    Thursday, January 31, 2013 1:56 AM
  • Hi,

    What was the message received on client?

    Please restart the front end server associated with the Office Web apps server to test. Please check the URLs that reported in event ID 41032 are correct.

    In addition, you can use the centralized logging service to collect report for further troubleshooting.

    For details:

    http://technet.microsoft.com/en-us/library/jj688101.aspx

     


    Kent Huang
    TechNet Community Support

    Thursday, January 31, 2013 3:33 AM
  • The message on the client is "Some presenting features are unavailable due to server connectivity issues".

    The URL are correct.

    I will look into the logging further tomorrow.

    Thursday, January 31, 2013 7:05 PM
  • It's not in the installation instructions but Server 2012 seems to need .NET 3.5 too.

    Run the following:

    Add-WindowsFeature NET-Framework-Features, NET-Framework-Core

    Wednesday, February 06, 2013 2:25 PM
  • Thanks for the reply but .net 3.5 is already installed (see initial post).

    I have done some more testing and the strange thing is that it actually works if I have my client outside the company network. I guess the office web apps then will be accessed through the TMG that is used to publish it.

    Still can't use it internally though and the health status still report as unhealthy.

    Wednesday, February 06, 2013 2:34 PM
  • Hi,

    I now have it working both internally and externally.

    Both Office Web Apps server and Lync FE server had dualstack (ipv4 & ipv6) configured. Lync was only configured to use ipv4. When I changed Lync FE to use both ipv4 and ipv6 it all started working.

    Office Web Apps server does still report healtstatus as unhealthy....but it works :)

    • Proposed as answer by adrian.tupper Thursday, February 07, 2013 12:02 PM
    • Marked as answer by Ulf Söderqvist Thursday, February 07, 2013 2:15 PM
    Thursday, February 07, 2013 10:14 AM
  • I have setup two environments with Office Web Apps, one with a single server farm and another with a 2 machine farm and both produce the Unhealthy status when you run the (Get-OfficeWebAppsFarm).Machines cmdlet.  Although the status shows this, all functionality as far as Lync is concerned with the Office Web App Servers is fine. 

    It is generating a lot of events however.  Will keep an eye on it and report back if I find anything further out.

    Dino


    Dino Caputo, BA | MCSE | MCTS:OCS/Lync http://www.ucguys.com http://www.enableUC.com

    Thursday, February 14, 2013 3:28 AM
  • I can just confirm that I also have an installation of Office Web Apps that reports as "Unhealthy" on Windows 2012, but power point sharing using WAC in Lync works fine.

    Can anyone shed some light on what "Unhealthy" really means?

    Monday, July 15, 2013 11:23 AM