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Out of Office not displaying in Lync

    Question

  • Lync doesn't appear to be showing Automatic Replies (Out of Office) status for our users. Presence seems to be working (it shows meetings and "free until"), but whenever someone sets OOF in Outlook, Lync clients do not show that user's status as Out of Office and the user's note does not change to match the OOF message. Instead, they just appear as Offline.

    When composing an email to that user in Outlook, the notice appears above the To: box displaying the Automatic Reply, so the user does have an Out of Office message set.

    We're on the latest version of the server and client. Are there any troubleshooting steps I can take to figure out why Lync isn't displaying the Out of Office from Exchange?

    Thursday, June 07, 2012 2:54 PM

Answers

  • A Lync user cannot access another user’s availability and schedule directly, so free/busy and Out of Office details are published as part of a contact’s extended presence information. This works as follows:

    1. On User A’s computer, Lync uses EWS calls to determine the user’s own free/busy and Out of Office status.
    2. Lync then updates User A’s enhanced presence data with this information.
    3. Other Lync and Office users can now view User A’s schedule details and Out of Office status, if applicable.


    regards Holger Technical Specialist UC

    Saturday, June 09, 2012 11:30 AM

All replies

  • OOF are pulled using EWS and then MAPI if EWS is not available. It would be unusual if this was the only problem. Are you seeing any other Exchange related issues at all?Does the Lync client display Exchange integration issues?
    Thursday, June 07, 2012 4:04 PM
  • Is EWS used to display the conversation history on the Conversations tab? If so, it appears to be working. The Lync Configuration Information window also shows a valid URL for the EWS Internal URL and there are no messages in the Lync client about Exchange integrations issues.

    Thursday, June 07, 2012 4:57 PM
  • Did you previously have group policy settings for your OCS clients (if you had OCS)? Check the settings in your Lync client and see if Display my Out of Office to family and friends...  is ticked or greyed out.


    MCITP: Lync/Exchange 2010/Server Administrator 2008
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    Friday, June 08, 2012 8:44 AM
  • The “Display my Out of Office…” box is checked, and we do not have any group policy settings for it.  It’s possible I’m misunderstanding how this should work. Here are two scenarios I’ve discovered:

    User A is signed in to Lync and, in Outlook, sets an Out of Office reply. The user stays logged in for 15 minutes or so and before logging out of the computer notices their Lync status now includes Out of Office. The user then logs out and other users see User A’s status in Lync as Out of Office.

    User B is also signed in to Lync and sets an Out of Office reply in Outlook as well. The user then immediately logs out of the computer, closing Lync and Outlook. This user’s status in Lync then shows as Offline and never changes to Out of Office.

    Does the OOF status of User A appear because it is retrieved from the Outlook application itself, and therefore doesn’t for User B because there wasn’t enough time for it to sync with Lync before Outlook was closed? Should the OOF status of User B eventually be retrieved from EWS and therefore reflected in Lync?

    Friday, June 08, 2012 1:46 PM
  • A Lync user cannot access another user’s availability and schedule directly, so free/busy and Out of Office details are published as part of a contact’s extended presence information. This works as follows:

    1. On User A’s computer, Lync uses EWS calls to determine the user’s own free/busy and Out of Office status.
    2. Lync then updates User A’s enhanced presence data with this information.
    3. Other Lync and Office users can now view User A’s schedule details and Out of Office status, if applicable.


    regards Holger Technical Specialist UC

    Saturday, June 09, 2012 11:30 AM
  • Hi,Joe,

    I have tested on my client and verify that if I left outlook and Lync log in a moment after I set the OOF then exited Lync,my presence will change to OOF,but if I exited Lync immediately the presence will show offline as you stated above.Also I have tested if I sign in Lync again after I immdiately sign out Lync after setting OOF in outlook,the presence will also disaply OOF correctly,So I think Holger should be right.Lync will update the presence data via EWS on user's computer and publish it to the user database then the other will view the new status.

    B/R

    Sharon


    Sharon Shen

    TechNet Community Support

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    Monday, June 11, 2012 6:55 AM
  • Thanks Holger and Sharon for the clarification. It's disappointing that a user has to be signed in to Lync to have the OOF status updated. If someone sets OOF remotely using OWA or schedules it in Outlook, then we can’t rely on Lync to properly report that user’s status.

    Monday, June 11, 2012 3:09 PM