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Too many Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay" alerts from Lync SCOM.

    Question

  • Hi,

    We are getting the following alert from SCOM for Lync. There are hundreds of alerts lying in the ticketing tool. Please help in understanding this alert and a remedy to clean the queue. Following is the information from one alert.

    [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 31.7280082702637

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/1/2011 1:19:28 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 20.9066829681396

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/3/2011 1:17:00 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 31.5749988555908

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/5/2011 6:16:51 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 27.3035373687744

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/5/2011 9:31:55 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 20.2506370544434

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/8/2011 11:01:58 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 22.2053833007813

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/10/2011 4:11:43 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 41.0819282531738

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/15/2011 7:11:45 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 21.672420501709

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/15/2011 7:41:37 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 20.1425094604492

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/15/2011 11:26:36 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 21.0330085754395

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/17/2011 3:26:41 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 25.4589996337891

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 1/19/2012 3:16:45 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 41.8267593383789

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 1/20/2012 7:16:47 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 21.5406131744385

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/5/2012 10:55:05 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 37.1123313903809

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/8/2012 11:25:04 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 27.0333938598633

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/10/2012 12:54:50 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 30.1550884246826

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/11/2012 5:54:55 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 49.0499496459961

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/13/2012 7:09:48 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 20.4817352294922

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/15/2012 2:39:52 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 22.8921966552734

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/16/2012 7:24:58 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 31.8285903930664

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/17/2012 2:24:53 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 31.6390819549561

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/21/2012 12:33:52 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 26.5346145629883

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/23/2012 1:18:53 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 21.0450000762939

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/26/2012 11:18:48 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 99.0425033569336

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/27/2012 1:18:52 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 20.6979827880859

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 3/2/2012 8:59:48 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 26.727237701416

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 3/5/2012 1:59:47 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 22.08327293396

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 3/6/2012 1:29:44 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 40.3030014038086

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 3/12/2012 7:24:39 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 24.1252193450928

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 3/20/2012 10:04:12 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

    Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

    Perf Counter Value: 20.0784969329834

    Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information.

    Tuesday, March 20, 2012 5:06 PM

All replies

  • Hi,

    There is no "Instance Name: federation.messenger.msn.com" shown in the above alerts. We have federation with about 20 external parties so far. Please let me know how to fix these errors. I have already gone through the below article before publishing my question above.

    http://social.technet.microsoft.com/Forums/en-US/ocsinterop/thread/ac292433-912f-44b9-b2a8-28fe7ea9cdea

    Wednesday, March 21, 2012 9:56 AM
  • Hi,Vishar,

    What is your alert threshold setting?

    It's possibly caused by local network latency or the server and/or one or more MCU(s) in the Pool are overloaded,ensure your NIC driver upgrade to the latest version and verify the perfomance on your Lync server.You also can run Lync BPA and wireshark to analyze if there are some issues.

    If both report good and there is no function affected by this you can increase the alert threshold on SCOM.

    B/R

    Sharon


    Sharon Shen

    TechNet Community Support

    ************************************************************************************************************************

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.

    Thursday, March 22, 2012 3:18 AM
    Moderator
  • Hello Sharon,

    There were no network latency issues identified and there are 100s of alerts like these. All the NIC drivers are up to date and the Lync BPA doesn't show any errors specifically to this. Following is the current threshold counters set for this parameter...

    Ø  CounterName: SIP - 020 - Average Outgoing Queue Delay

    Ø  ObjectName: LS:SIP - 01 - Peers

    Ø  Frequency = 900 seconds

    Ø  WarningThreshold = 8

    Ø  ErrorThreshold = 20

    Ø  NumSamples = 1

    Please analyze and let me know your advice accordingly.

    Thursday, March 22, 2012 10:14 AM
  • Hello,

    Awaiting for your help on this.

    Monday, March 26, 2012 1:11 PM
  • Hi,Vishar,

    I am sorry I am not very familar with SCOM and I'm also in stuck now,I will dig it further if I find some info will let you know.

    Besides,this question is also on SCOM I suggest you post it to SCOM forum and help the experts on there could give you some helpful advice.

    B/R

    Sharon


    Sharon Shen

    TechNet Community Support

    ************************************************************************************************************************

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.

    Tuesday, March 27, 2012 10:33 AM
    Moderator