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Download readlog.exe to review log files from Lync Phone edition devices

    Question

  • I'm looking for an easy and quick download of the readlog.exe file to convert the clg files from the Lync Phone devices to text files.   Documentation says to find it on the WinCE builder or SDK.   

    I've tried several components and the file is not there or it states I need to install every other developer tool MS has.   I just want to troubleshoot a lync phone device (Polycom).   MS should have included this with Lync.

    If someone can help provide a direct download that would be great.

     

    Thanks

    Derek


    Derek Knox LeanIT Technology Inc
    Friday, July 15, 2011 11:17 PM

Answers

  • I've also looked for this everywhere and it no longer appears to be included in any currently available download package on TechNet or MSDN.  But I've used it to view the device files and there is basically nothing in those logs that help with any sort of troubleshooting.  The data is cryptic and almost entirely numerical.

    You are much better off looking at server logs and running network traces.

    Since I assume you are attempting to troubleshoot device update issues, take a look at this blog article for a few alternative methods: http://blog.schertz.name/2011/01/updating-lync-phone-edition-devices/

     


    Jeff Schertz, Microsoft Solutions Architect - Polycom | Lync MVP
    Saturday, July 16, 2011 3:02 PM
    Moderator
  • Well, you already mentioned my first go-to response, wildcard certificates.  But the odd thing is that it is not all devices, so I would look at identifying what is different between a working and failing device (firmware version, network location, user's home pool, etc) as all the devices of the same model should behave identically.

    Be aware that the CX600 will only connect to Exchange after using USB tethering, so if some devices are logged in via tether but others are only using PIN Authentication then that right there would be a potential explanation.


    Jeff Schertz, Microsoft Solutions Architect - Polycom | Lync MVP
    Monday, July 18, 2011 5:05 PM
    Moderator

All replies

  • I've also looked for this everywhere and it no longer appears to be included in any currently available download package on TechNet or MSDN.  But I've used it to view the device files and there is basically nothing in those logs that help with any sort of troubleshooting.  The data is cryptic and almost entirely numerical.

    You are much better off looking at server logs and running network traces.

    Since I assume you are attempting to troubleshoot device update issues, take a look at this blog article for a few alternative methods: http://blog.schertz.name/2011/01/updating-lync-phone-edition-devices/

     


    Jeff Schertz, Microsoft Solutions Architect - Polycom | Lync MVP
    Saturday, July 16, 2011 3:02 PM
    Moderator
  • Hey Jeff,

    Thanks for the response.   Good to know that I'm not losing my mind in not being able to find this software.   :>

    I'm actually trying to troubleshoot an issue with connectivity from polycom cx600 and cx700 devices not being able to connect to exchange at a customer site.  Not all devices are having the issue.   Still pending info from the customer but I think they are all running the April Phone edition version.

    I'm waiting to hear back if they are using wild card certs for exchange.  They do have SAN certs for Lync.  

    I found this article by Mike Stacey which does show cert errors in those logs which I was hoping to be able to look at.

    http://mikestacy.typepad.com/mike-stacys-blog/2011/03/exchange-wildcard-certificates-with-lync-phone-edition.html

    I appreacite all the great info you post online as your experience help head off many issues.

     

    If you have any thoughts on the polycom to exchange connectivity I'd love to hear them.

     

    Thanks again

    Derek


    Derek Knox LeanIT Technology Inc
    Monday, July 18, 2011 2:21 PM
  • Well, you already mentioned my first go-to response, wildcard certificates.  But the odd thing is that it is not all devices, so I would look at identifying what is different between a working and failing device (firmware version, network location, user's home pool, etc) as all the devices of the same model should behave identically.

    Be aware that the CX600 will only connect to Exchange after using USB tethering, so if some devices are logged in via tether but others are only using PIN Authentication then that right there would be a potential explanation.


    Jeff Schertz, Microsoft Solutions Architect - Polycom | Lync MVP
    Monday, July 18, 2011 5:05 PM
    Moderator
  • HI Jeff,

    Can you provide me the readlog.exe for reading the Polycom Device Log File? I can't find any Logviewer for reading this file.

    Thanks

    Daniel

    Thursday, September 15, 2011 7:51 AM
  • http://www.megaupload.com/?d=FWWDY2HJ

    here you are. Download quickly, as i cannot even guess what kind of horrible licensing violation the upload of this enterprise-grade utility may cause (sarcasm off :) )

    Ps. I saved it to like 5 independent locations, as it was a nightmare to find this sh*t. Finally found it in some developer kit, I cannot even remember where and how. By the way I doubt you will find it useful...

    Thursday, September 15, 2011 8:50 PM
  • Hi Richard,

    you're the man, thanks for the tool. I don't know why Microsoft/Polycom provide such a logfile format when there's no tool to read it...

    It's done.

    Friday, September 16, 2011 5:33 AM
  • FYI Polycom has nothing to do with the logfiles :)  They are Windows CE .clg files and are pretty cryptic even too me.  Rarely do I get anything worth while out of them, unless there are authentication or other major errors that I usually resolve before having to resort to looking at these logs anyways.
    Jeff Schertz | Microsoft Solutions Architect - Polycom | Lync MVP
    Friday, September 16, 2011 1:52 PM
    Moderator
  • Guess I'm too late...

    Monday, March 12, 2012 8:12 PM
  • Megaupload and a couple of the biggest file share portals have been closed down in the recent 1-2 months. Yeah, these are dark times for online file sharing communities..
    Monday, March 12, 2012 8:59 PM
  • Hey Guys,  I have the readlog util if you still need it.   

    I can zip and email it direct to you if you wish

    Derek


    Derek Knox LeanIT Technology Inc

    Tuesday, March 13, 2012 4:03 PM
  • I also have the readlog.exe util for anyone who needs it.

    efhutn@gmail.com

    Thursday, March 15, 2012 6:33 AM
  • To acquire readlog legitimately you can do the following:

    1. download the setup for "Windows Embedded CE 6.0 Evaluation Edition" from here: http://www.microsoft.com/en-us/download/details.aspx?id=20083
    2. register to get your license key from here: http://www.microsoft.com/windowsembedded/en-us/downloads/download-windows-embedded-ce-6-trial.aspx (you'll need a live id at this step)
    3. install the setup from step 1 using the key from step 2.
    4. after it has finished downloading and installing the readlog tool can be found in the "C:\WINCD600\PUBLIC\COMMON\OAK\BIN\I386" folder!

    Why Microsoft haven't made this available as part of the lync resource kit is anybody's guess :(

    Enjoy!
    Nick.
    Thursday, May 17, 2012 9:09 AM
  • Hello Derek,

    I need the tool readlog.exe to read the logs from the Lync phone devices. Could you please send it to me at fernando_more87@hotmail.com?

    Many thanks in advance.

    Best,

    Fernando.

    Tuesday, July 24, 2012 12:10 PM
  • Hi, can you send readlog file to golubtsovdn@gmail.com?
    Wednesday, July 25, 2012 6:55 AM
  • Hey Derek,

    can you please send me readlog.exe (or link to it) to

    patrik.cevela(-AT-)etec.sk

    I really dont want to download 10GiG of unnecessary junk for one 2 mb utility :D

    Thanks a lot!

    Tuesday, July 23, 2013 11:07 AM
  • Here's a copy, it's version 6.0.0.0 http://hop.tl/u6H47e7adTte7ZNCFr

    FYI the above link isn't working any more... here's a new one...

    http://www.filedropper.com/readlogv6

    • Edited by NeedsCoffee Monday, January 06, 2014 2:30 PM broken link
    Tuesday, July 23, 2013 3:41 PM
  • Thanks a lot man!
    Friday, August 02, 2013 9:00 AM
  • Here's a copy, it's version 6.0.0.0 - http://hop.tl/u6H47e7adTte7ZNCFr


    Thank you!
    Monday, September 02, 2013 9:16 AM
  • I know this is an old post but can you perhaps send me a copy if this as well?

    Thanks.

    Monday, January 06, 2014 12:07 PM
  • Here's a new download:

    http://www.filedropper.com/readlogv6


    • Edited by NeedsCoffee Monday, January 06, 2014 2:28 PM
    Monday, January 06, 2014 2:28 PM
  • hi dear... I can't get the file, I think that the link is expired.

    Can you re-up the file ?

    Thanks advance!


    Robson Hasselhoff - Follow me @Robk9e

    Monday, January 27, 2014 1:18 PM
  • I added a copy of readfile to my blog (hopefully MS doesn't get angry... if you're the owner of the file, let me know and I'll remove it).  You can find the download in Step 4.

    http://jackstromberg.com/2013/09/how-do-i-analyze-log-files-off-polycom-phones/

    Hope this helps!

    Jack

    • Proposed as answer by chrislehr Tuesday, March 04, 2014 5:55 PM
    Saturday, February 08, 2014 7:07 PM
  • I added a copy of readfile to my blog (hopefully MS doesn't get angry... if you're the owner of the file, let me know and I'll remove it).  You can find the download in Step 4.

    http://jackstromberg.com/2013/09/how-do-i-analyze-log-files-off-polycom-phones/

    Hope this helps!

    Jack

    Super helpful link  (linked)
    Tuesday, March 04, 2014 5:56 PM
  • Many thanks dear... 

    Robson Hasselhoff - Follow me @Robk9e

    Thursday, March 13, 2014 8:26 PM