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Sign in To Microsoft Link Failed because service is not avaiable

    Question

  • Hi, just implemented the standard version successfully and now trying to connect user for the 1st time

    Environment using Lync for mac 2011 version 14.0.2 (120223)

    I've turned on logging and below is the error.  Please help . Many thanks,

    Starting LogonSession...
       Win XP or below, supporting internal cache only!
       Taking creds from data model
       Using loaded endpoint config
    InitialEndpointConfig calculated...
       networksAvailable="
    06/14/2012|17:03:12.670 286C:A0583720 INFO  :: StartComponent: "CLM started component 'LogonSession', reporting state STARTING"
    06/14/2012|17:03:12.670 286C:A0583720 INFO  :: AdjustRunLevel: "CLM component state summary:\r\n"
    06/14/2012|17:03:12.670 286C:A0583720 INFO  :: OnEvent: "eventType=2, dataSource=3"
    06/14/2012|17:03:12.670 286C:A0583720 INFO  :: OnEvent: "IConfigurationEvent. type=2, dataSource=3"
    06/14/2012|17:03:12.671 286C:A0583720 INFO  :: OnEvent: "eventType=2, dataSource=15"
    06/14/2012|17:03:12.671 286C:A0583720 INFO  :: OnEvent: "IConfigurationEvent. type=2, dataSource=15"
    06/14/2012|17:03:12.671 286C:A0583720 ERROR :: virtual void SIP_MSG_PROCESSOR::OnDnsResolutionComplete(HRESULT, ISipDnsResolutionResult**, SIZE_T, const DNS_RESOLUTION_WORKITEM*) - error : 80ee0066
    06/14/2012|17:03:12.671 286C:A0583720 INFO  :: SockMgr: Create New Connection:DestName:(snlync.abc.com)DestPort:(443)Transport:(2)httpTunnel:(0)TLS RemotePrincipalName:(snlync.abc.com)
    06/14/2012|17:03:12.671 286C:A0583720 INFO  :: Initialize - Compression setting 2, threshold 128000, timeout 5000
    06/14/2012|17:03:12.671 286C:A0583720 INFO  :: OnTimeout: "CLM component state summary:\r\n"
    06/14/2012|17:03:12.672 286C:A0583720 ERROR :: virtual void SIP_MSG_PROCESSOR::OnConnectComplete(HRESULT, BOOL) connect failed 80072743 retry connecting via HTTP tunnel
    06/14/2012|17:03:12.672 286C:A0583720 ERROR :: virtual void SIP_MSG_PROCESSOR::OnConnectComplete(HRESULT, BOOL) UseHttpProxy failed
    06/14/2012|17:03:12.672 286C:A0583720 INFO  :: HRESULT SIP_MSG_PROCESSOR::OnRequestConnectionConnectComplete(HRESULT) - Enter this: 041EA808, callid=(null), ErrorCode: 0x80072743
    06/14/2012|17:03:12.672 286C:A0583720 ERROR :: Releasing connection and notifying transactions
    06/14/2012|17:03:12.672 286C:A0583720 ERROR :: void SIP_MSG_PROCESSOR::NotifyRequestConnectionConnectComplete(HRESULT) - Error: 80072743
    06/14/2012|17:03:14.678 286C:A0583720 ERROR :: virtual void OUTGOING_TRANSACTION::OnRequestConnectionConnectComplete(HRESULT) - connection failed error 80072743
    06/14/2012|17:03:14.678 286C:A0583720 INFO  :: REGISTER_CONTEXT:State (4) => (5)
    06/14/2012|17:03:14.678 286C:A0583720 INFO  :: REGISTER_CONTEXT(41ea808) SetAndNotify Recv(6) at State (5)
    06/14/2012|17:03:14.678 286C:A0583720 INFO  :: REGISTER_CONTEXT:State (5) => (6)
    06/14/2012|17:03:14.679 286C:A0583720 INFO  :: SIP_REGISTER:State (1) => (0)
    06/14/2012|17:03:14.679 286C:A0583720 INFO  :: Function: DisableServManager
    06/14/2012|17:03:14.679 286C:A0583720 INFO  :: Function: UpdateEndpointState
    06/14/2012|17:03:14.679 286C:A0583720 ERROR :: HRESULT API failed: 80ee0061 = hr. DisableServManager
    06/14/2012|17:03:14.679 286C:A0583720 INFO  :: HRESULT CUccDnsResolverManager::Stop() MR-INFO - [041AC018] DNS resolver manager stopped
    06/14/2012|17:03:14.679 286C:A0583720 INFO  :: ~Out trxn corr-id (29098DC8)
    06/14/2012|17:03:14.679 286C:A0583720 ERROR :: WriteLogonSessionAssertionTrace: "Get[133] - ASSERTION FAILURE: IUccContext::get_Property() failed!. hr=0x80ee0058"
    06/14/2012|17:03:14.679 286C:A0583720 ERROR :: WriteLogonSessionAssertionTrace: "Get[133] - ASSERTION FAILURE: IUccContext::get_Property() failed!. hr=0x80ee0058"
    06/14/2012|17:03:14.679 286C:A0583720 ERROR :: WriteLogonSessionAssertionTrace: "Get[133] - ASSERTION FAILURE: IUccContext::get_Property() failed!. hr=0x80ee0058"
    06/14/2012|17:03:14.679 286C:A0583720 ERROR :: WriteLogonSessionAssertionTrace: "Get[102] - ASSERTION FAILURE: IUccContext::get_Property() failed!. hr=0x80ee0058"
    06/14/2012|17:03:14.680 286C:A0583720 ERROR :: OnEnable: "Logon failed with UCCP status/diag code 0x80072743/0"
    06/14/2012|17:03:14.680 286C:A0583720 INFO  :: SetResult: "Logon success state 0 reported by user id=0 (adjusted=0) on CManagedCredential[SPECIFIC this=2907E0D8, domain=corp, userName=myusername]"
    06/14/2012|17:03:14.680 286C:A0583720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
    06/14/2012|17:03:14.680 286C:A0583720 INFO  :: SetResult: "CLogonServerStatistic::SetResult snlync.abc.com:443/3 0x80072743"
    06/14/2012|17:03:14.680 286C:A0583720 INFO  :: ClearDedicatedServer: "CLogonServerStatistic::ClearDedicatedServer"
    06/14/2012|17:03:14.680 286C:A0583720 INFO  :: AddRedirectedServer: "CLogonServerStatistic::AddRedirectedServer snlync.abc.com:443;transport=TLS/"
    06/14/2012|17:03:14.680 286C:A0583720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
    06/14/2012|17:03:14.680 286C:A0583720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
    06/14/2012|17:03:14.680 286C:A0583720 INFO  :: AddRedirectedServer: "CLogonServerStatistic::AddRedirectedServer snlync.abc.com:443;transport=TLS/"
    06/14/2012|17:03:14.680 286C:A0583720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
    06/14/2012|17:03:14.681 286C:A0583720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
    06/14/2012|17:03:14.681 286C:A0583720 INFO  :: GetLogonCredentials: "CLogonCredentialManager::GetLogonCredentials() " "Credential user 0x040A0E10 id=0 asking for credentials"
    06/14/2012|17:03:14.681 286C:A0583720 INFO  :: AddCredUserToWaitingList: "Added cred user 040A0E10 (id: 0) to waiting list"
    06/14/2012|17:03:14.681 286C:A0583720 INFO  :: RemoveCredUserFromWaitingList: "Removed cred user 040A0E10 (id: 0) from waiting list"
    06/14/2012|17:03:14.681 286C:A0583720 INFO  :: GetLogonCredentials: "CLogonCredentialManager::GetLogonCredentials() " "Returning cred type 2 to credential user 0x040A0E10 id=0"
    06/14/2012|17:03:14.681 286C:A0583720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
    06/14/2012|17:03:14.681 286C:A0583720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
    06/14/2012|17:03:14.681 286C:A0583720 INFO  :: GetLogonServer: "Assembling candidates of servers:
    Internal: snlync.abc.com:443/"
    06/14/2012|17:03:14.681 286C:A0583720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
    06/14/2012|17:03:14.681 286C:A0583720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
    06/14/2012|17:03:14.682 286C:A0583720 INFO  :: CalcAllowedAuthenticationModes: "CEndpointConfig::CalcAllowedAuthenticationModes(): " "securityMode=1, transportMode=3."
    06/14/2012|17:03:14.682 286C:A0583720 INFO  :: CalcAllowedAuthenticationModes: "Returns 0x0"
    06/14/2012|17:03:14.682 286C:A0583720 INFO  :: DeactivateRecoveryMode: "Recovery mode switched off"
    06/14/2012|17:03:14.682 286C:A0583720 INFO  :: Function: Disable
    06/14/2012|17:03:14.682 286C:A0583720 INFO  :: DeactivateRecoveryMode: "Recovery mode switched off"
    06/14/2012|17:03:14.720 286C:A0583720 WARN  :: FindOcsCertByUri: "No existing OCS signed cert for myusername@abc.com:"
    06/14/2012|17:03:14.720 286C:A0583720 WARN  :: DeleteCertFromStore: "Failed to delete key pair in OC_KeyContainer__myusername@abc.com: hrLocal=0x80090016"
    06/14/2012|17:03:14.720 286C:A0583720 INFO  :: OnEvent: "OnEvent - Received logon-session event 0."
    06/14/2012|17:03:14.720 286C:A0583720 INFO  :: NotifyComponentStateChanged: "CLM received state change event of component 'LogonSession', reporting state STOPPED"
    06/14/2012|17:03:14.720 286C:A0583720 ERROR :: SetStatusInfo: "Component LogonSession reports error code 0x80072743 (no auto-recovery)"
    06/14/2012|17:03:14.721 286C:A0583720 INFO  :: OnEnable: "
    Received server response:
       status/diag code=0x"
    06/14/2012|17:03:14.721 286C:A0583720 INFO  :: Unregistration already in unregister/ed state (0), this [29000000]
    06/14/2012|17:03:14.721 286C:A0583720 INFO  :: DeleteSipEndpoint deleting sip endpoint 041EB408, this 04165E08
    06/14/2012|17:03:14.721 286C:A0583720 INFO  :: Shutdown (41eb408) Shutdown
    06/14/2012|17:03:14.721 286C:A0583720 INFO  :: HRESULT CUccDnsResolverManager::Stop() MR-INFO - [041AC018] DNS resolver manager stopped
    06/14/2012|17:03:14.721 286C:A0583720 INFO  :: SignOut: "Signing out Application Layer"
    06/14/2012|17:03:14.721 286C:A0583720 INFO  :: StopComponent: "CLM stops component 'WebServicesManager'"
    06/14/2012|17:03:14.721 286C:A0583720 INFO  :: AbortWait: "CLogonCredentialManager::AbortWait() " "Abort wait of credential user 0x271CC888 id=3"
    06/14/2012|17:03:14.721 286C:A0583720 INFO  :: AbortWait: "CLogonCredentialManager::AbortWait() " "Abort wait of credential user 0x271CA178 id=6"
    06/14/2012|17:03:14.721 286C:A0583720 INFO  :: AbortWait: "CLogonCredentialManager::AbortWait() " "Abort wait of credential user 0x271C8AB8 id=8"
    06/14/2012|17:03:14.721 286C:A0583720 INFO  :: AbortWait: "CLogonCredentialManager::AbortWait() " "Abort wait of credential user 0x271CC8A8 id=9"
    06/14/2012|17:03:14.721 286C:A0583720 INFO  :: AbortWait: "CLogonCredentialManager::AbortWait() " "Abort wait of credential user 0x271CAA98 id=13"
    06/14/2012|17:03:14.721 286C:A0583720 INFO  :: StopComponent: "CLM stopped component 'WebServicesManager', reporting state STOPPED"
    06/14/2012|17:03:14.722 286C:A0583720 INFO  :: OnEvent: "Received application layer event: type=2, run level=5, status=0x80072743"
    06/14/2012|17:03:14.722 286C:A0583720 INFO  :: OnRunLevelStartAborted: "Run-level 'start-aborted' handling took 0ms, run-level 5"
    06/14/2012|17:03:14.722 286C:A0583720 INFO  :: FinalizeRunLevelStoppedOrStartAborted: "ResetSuspendEvent"
    06/14/2012|17:03:14.722 286C:A0583720 INFO  :: OnEvent: "Received application layer event: type=4, run level=4, status=0x80072743"
    06/14/2012|17:03:14.722 286C:A0583720 INFO  :: OnRunLevelAboutToStop: "Run-level 'about-to-stop' handling took 0ms, run-level 4"
    06/14/2012|17:03:14.722 286C:A0583720 INFO  :: StopComponent: "CLM stops component 'CServerLinkDataModel'"
    06/14/2012|17:03:14.722 286C:A0583720 INFO  :: StopComponent: "CLM stopped component 'CServerLinkDataModel', reporting state STOPPED"
    06/14/2012|17:03:14.722 286C:A0583720 INFO  :: StopComponent: "CLM stops component 'WebServices.MetaDataModel'"
    06/14/2012|17:03:14.722 286C:A0583720 INFO  :: StopComponent: "CLM stopped component 'WebServices.MetaDataModel', reporting state STOPPED"
    06/14/2012|17:03:14.722 286C:A0583720 INFO  :: StopComponent: "CLM stops component 'LogonCredentialManager'"
    06/14/2012|17:03:14.722 286C:A0583720 INFO  :: StopComponent: "CLM stopped component 'LogonCredentialManager', reporting state STOPPED"
    06/14/2012|17:03:14.722 286C:A0583720 INFO  :: StopComponent: "CLM stops component 'CertificateProvider'"
    06/14/2012|17:03:14.722 286C:A0583720 INFO  :: StopComponent: "CLM stopped component 'CertificateProvider', reporting state STOPPED"
    06/14/2012|17:03:14.722 286C:A0583720 INFO  :: OnEvent: "Received application layer event: type=6, run level=4, status=0x80072743"
    06/14/2012|17:03:14.722 286C:A0583720 INFO  :: OnRunLevelStopped: "Run-level 'stopped' handling took 1ms, run-level 4"
    06/14/2012|17:03:14.722 286C:A0583720 INFO  :: FinalizeRunLevelStoppedOrStartAborted: "SetSuspendEvent"
    06/14/2012|17:03:14.723 286C:A0583720 INFO  :: OnEvent: "Received application layer event: type=4, run level=3, status=0x80072743"
    06/14/2012|17:03:14.723 286C:A0583720 INFO  :: OnRunLevelAboutToStop: "Run-level 'about-to-stop' handling took 0ms, run-level 3"
    06/14/2012|17:03:14.723 286C:A0583720 INFO  :: StopComponent: "CLM stops component 'Configuration.ActiveStatesModel'"
    06/14/2012|17:03:14.723 286C:A0583720 WARN  :: StopComponent: "StopComponent."
    06/14/2012|17:03:14.723 286C:A0583720 INFO  :: StopComponent: "CLM stopped component 'Configuration.ActiveStatesModel', reporting state STOPPED"
    06/14/2012|17:03:14.723 286C:A0583720 INFO  :: StopComponent: "CLM stops component 'Configuration.GroupPoliciesModel'"
    06/14/2012|17:03:14.723 286C:A0583720 INFO  :: StopComponent: "CLM stopped component 'Configuration.GroupPoliciesModel', reporting state STOPPED"
    06/14/2012|17:03:14.723 286C:A0583720 INFO  :: StopComponent: "CLM stops component 'TrustModelManager'"
    06/14/2012|17:03:14.723 286C:A0583720 INFO  :: StopComponent: "CLM stopped component 'TrustModelManager', reporting state STOPPED"
    06/14/2012|17:03:14.723 286C:A0583720 INFO  :: StopComponent: "CLM stops component 'Conversation Factory'"
    06/14/2012|17:03:14.723 286C:A0583720 INFO  :: NotifyComponentStateChanged: "CLM received state change event of component 'Conversation Factory', reporting state STOPPED"
    06/14/2012|17:03:14.725 286C:A0583720 INFO  :: StopComponent: "CLM stopped component 'Conversation Factory', reporting state STOPPED"
    06/14/2012|17:03:14.725 286C:A0583720 INFO  :: StopComponent: "CLM stops component 'CServerLinkManager'"
    06/14/2012|17:03:14.725 286C:A0583720 INFO  :: StopComponent: "CLM stopped component 'CServerLinkManager', reporting state STOPPED"
    06/14/2012|17:03:14.725 286C:A0583720 INFO  :: StopComponent: "CLM stops component 'WebTicketProvider'"
    06/14/2012|17:03:14.725 286C:A0583720 INFO  :: StopComponent: "No pending RST, component is stopped."
    06/14/2012|17:03:14.725 286C:A0583720 INFO  :: StopComponent: "CLM stopped component 'WebTicketProvider', reporting state STOPPED"
    06/14/2012|17:03:14.725 286C:A0583720 INFO  :: OnEvent: "Received application layer event: type=6, run level=3, status=0x80072743"
    06/14/2012|17:03:14.726 286C:A0583720 INFO  :: OnRunLevelStopped: "Run-level 'stopped' handling took 1ms, run-level 3"
    06/14/2012|17:03:14.726 286C:A0583720 INFO  :: FinalizeRunLevelStoppedOrStartAborted: "SetSuspendEvent"
    06/14/2012|17:03:14.726 286C:A0583720 INFO  :: OnEvent: "Received application layer event: type=4, run level=2, status=0x80072743"
    06/14/2012|17:03:14.726 286C:A0583720 INFO  :: OnRunLevelAboutToStop: "Run-level 'about-to-stop' handling took 0ms, run-level 2"
    06/14/2012|17:03:14.726 286C:A0583720 INFO  :: StopComponent: "CLM stops component 'Configuration.ConfigurationModel'"
    06/14/2012|17:03:14.726 286C:A0583720 INFO  :: StopComponent: "CLM stopped component 'Configuration.ConfigurationModel', reporting state STOPPED"
    06/14/2012|17:03:14.726 286C:A0583720 INFO  :: StopComponent: "CLM stops component 'CStreamManager'"
    06/14/2012|17:03:14.726 286C:A0583720 INFO  :: StopComponent: "CLM stopped component 'CStreamManager', reporting state STOPPED"
    06/14/2012|17:03:14.726 286C:A0583720 INFO  :: StopComponent: "CLM stops component 'ISessionAppsManager'"
    06/14/2012|17:03:14.726 286C:A0583720 INFO  :: StopComponent: "CLM stopped component 'ISessionAppsManager', reporting state STOPPED"
    06/14/2012|17:03:14.726 286C:A0583720 INFO  :: StopComponent: "CLM stops component 'CUserAccountProfiles'"
    06/14/2012|17:03:14.726 286C:A0583720 WARN  :: Clone: ""
    06/14/2012|17:03:14.726 286C:A0583720 WARN  :: EndTransaction: ""
    06/14/2012|17:03:14.726 286C:A0583720 WARN  :: EndTransaction: "transaction=2903CF18, cancel=-1.993294"
    06/14/2012|17:03:14.727 286C:A0583720 WARN  :: SubmitChange: ""
    06/14/2012|17:03:14.727 286C:A0583720 ERROR :: CreatePublication: "Unexpected function call. component state is 8."
    06/14/2012|17:03:14.727 286C:A0583720 ERROR :: EndBatchWrite: "CreatePublication failed. hr=80ee0061"
    06/14/2012|17:03:14.727 286C:A0583720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=2, hr=80ee0061"
    06/14/2012|17:03:14.727 286C:A0583720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=3, hr=80ee0061"
    06/14/2012|17:03:14.728 286C:A0583720 INFO  :: RemoveAllNonDefaultCredentials: "Removing all credential for user:myusername@abc.com, purgeFromStore=0"
    06/14/2012|17:03:14.728 286C:A0583720 ERROR :: ~CManagedCredential: "type=2, domainAndUser=corp\myusername, passwordAvail=1, cert=00000000, userCert=0"
    06/14/2012|17:03:14.728 286C:A0583720 ERROR :: ~CManagedCredential: "type=6, domainAndUser=, passwordAvail=0, cert=00000000, userCert=0"
    06/14/2012|17:03:14.728 286C:A0583720 INFO  :: CreateProxyCredential: "Created CManagedCredential[PROXY this=271C9B48, domain=, userName=]"
    06/14/2012|17:03:14.728 286C:A0583720 INFO  :: AddManagedCredential: "Adding new cred CManagedCredential[PROXY this=271C9B48, domain=, userName=]"
    06/14/2012|17:03:14.728 286C:A0583720 ERROR :: AddManagedCredential: "Cred type 6 has 1 credentials"
    06/14/2012|17:03:14.728 286C:A0583720 INFO  :: StopComponent: "CLM stopped component 'CUserAccountProfiles', reporting state STOPPED"
    06/14/2012|17:03:14.728 286C:A0583720 INFO  :: StopComponent: "CLM stops component 'SoapTransport'"
    06/14/2012|17:03:14.728 286C:A0583720 INFO  :: RemoveListener: "Listener 'SoapTransport' removed from server link 'OCS-Registrar'."
    06/14/2012|17:03:14.728 286C:A0583720 INFO  :: StopComponent: "CLM stopped component 'SoapTransport', reporting state STOPPED"
    06/14/2012|17:03:14.728 286C:A0583720 INFO  :: StopComponent: "CLM stops component 'CallManager'"
    06/14/2012|17:03:14.728 286C:A0583720 INFO  :: StopComponent: "CLM stopped component 'CallManager', reporting state STOPPED"
    06/14/2012|17:03:14.728 286C:A0583720 INFO  :: OnEvent: "Received application layer event: type=6, run level=2, status=0x80072743"
    06/14/2012|17:03:14.728 286C:A0583720 INFO  :: OnEvent: "Endpoint state changed from 2 to 1, status=0x80072743"
    06/14/2012|17:03:14.728 286C:A0583720 INFO  :: SetState: "LyncClient state from 2 to 1"
    06/14/2012|17:03:14.728 286C:A0583720 WARN  :: RemoveRootEventListener: "The event listener OCAPI/UCClient is not attached to talker LogonSession"
    06/14/2012|17:03:14.728 286C:A0583720 INFO  :: OnRunLevelStopped: "Run-level 'stopped' handling took 0ms, run-level 2"
    06/14/2012|17:03:14.728 286C:A0583720 INFO  :: CleanupUserDetails: "Cleaning up cached handles."
    06/14/2012|17:03:14.728 286C:A0583720 INFO  :: ResetIDCRLProxyLoadState: "Resetting proxy load state."
    06/14/2012|17:03:14.729 286C:A0583720 INFO  :: ClearCredentialsInEndpointConfigCache: "Clearing credentials saved in endpoint config cache"
    06/14/2012|17:03:14.729 286C:A0583720 WARN  :: OnSignOut: "Commit cert store changes, close key handle and release the context."
    06/14/2012|17:03:14.729 286C:A0583720 INFO  :: FinalizeRunLevelStoppedOrStartAborted: "SetSuspendEvent"
    06/14/2012|17:03:14.729 286C:A0583720 INFO  :: AdjustRunLevel: "CLM component state summary:\r\n"
    06/14/2012|17:03:14.729 286C:A0583720 INFO  :: OnEvent: "Received application layer event: type=8, run level=5, status=0x80072743"
    06/14/2012|17:03:14.729 286C:A0583720 ERROR :: OnEvent: "Component LogonSession failed during state STOPPED: hr=0x80072743, diagCode=0"
    06/14/2012|17:03:14.729 286C:A0583720 INFO  :: OnEvent: "eventType=0, dataSource=9"
    06/14/2012|17:03:14.729 286C:A0583720 INFO  :: OnEvent: "IConfigurationEvent. type=0, dataSource=9"
    06/14/2012|17:03:14.739 286C:A0583720 INFO  :: OnTimeout: "CLM component state summary:\r\n"

    Thursday, June 14, 2012 9:14 AM

Answers

  • I detected the problem. Apparently when i configured the topology builder, it was specified as lync.abc.com  

    Problem lies when FQDN is corp.abc.com When i create A records in the DNS, i.e sip, web and meet , it creates sip.corp.abc.com.

    When the topology builder was created with lync.abc.com , it goes along with the certificates that was created with sip.abc.com etc

    My assumption is to create a new topology and request for a new cert to resolve the problem. Is there anything else i need to do ? Thanks

    • Marked as answer by Kent-Huang Monday, July 09, 2012 8:46 AM
    Wednesday, June 20, 2012 1:37 AM

All replies

  • Did you import the Certificate from your Root CA ? on to your MAC client ?

    Someone post with same issue:

    http://social.technet.microsoft.com/Forums/en-US/ocsclients/thread/acd98083-06dc-4e62-ae3b-4e9ca533770e


    If a post is helpful, please take a second to hit the green arrow on the left, or mark as answer, thanks.


    Jean-Philippe Breton | Senior Microsoft Consultant | MCTS, MCITP, MCT, Lync MVP

    Thursday, June 14, 2012 2:01 PM
  • Hi,

    I've managed to install the certificate and below is the error . Any tips appreciated. Thank you in advance

    2012/06/15 12:41:35.902 SIPService::Logon

    2012/06/15 12:41:35.960 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0

    2012/06/15 12:41:36.312 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0

    2012/06/15 12:41:36.312 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0

    2012/06/15 12:41:36.330 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0

    2012/06/15 12:41:36.331 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0

    2012/06/15 12:41:36.331 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0

    2012/06/15 12:41:36.331 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0

    2012/06/15 12:41:36.333 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 10, newState: 20, direction: 0

    2012/06/15 12:41:36.537 InternalConnect, NLResolveAddress returned: -3176

    2012/06/15 12:41:36.537 FShouldUseProxy, is returning 1

    2012/06/15 12:41:36.537 Connecting to sipinternal.abc.com (port 0)

    2012/06/15 12:41:36.537 InternalConnect, NLCreateConnection returned: -3176,

    2012/06/15 12:41:36.537 FUsingHttpsTunnelProxies, returning: 0

    2012/06/15 12:41:36.538 Listening thread got exception -3176

    2012/06/15 12:41:38.582 InternalConnect, NLResolveAddress returned: -3176

    2012/06/15 12:41:38.582 FShouldUseProxy, is returning 1

    2012/06/15 12:41:38.582 Connecting to sip.abc.com (port 443)

    2012/06/15 12:41:38.583 InternalConnect, NLCreateConnection returned: -3176,

    2012/06/15 12:41:38.583 FUsingHttpsTunnelProxies, returning: 0

    2012/06/15 12:41:38.583 Listening thread got exception -3176

    2012/06/15 12:41:40.628 InternalConnect, NLResolveAddress returned: -3176

    2012/06/15 12:41:40.628 FShouldUseProxy, is returning 1

    2012/06/15 12:41:40.629 Connecting to sip.abc.com (port 0)

    2012/06/15 12:41:40.629 InternalConnect, NLCreateConnection returned: -3176,

    2012/06/15 12:41:40.629 FUsingHttpsTunnelProxies, returning: 0

    2012/06/15 12:41:40.629 Listening thread got exception -3176

    2012/06/15 12:41:42.674 InternalConnect, NLResolveAddress returned: -3176

    2012/06/15 12:41:42.674 FShouldUseProxy, is returning 1

    2012/06/15 12:41:42.674 Connecting to sipexternal.abc.com (port 443)

    2012/06/15 12:41:42.674 InternalConnect, NLCreateConnection returned: -3176,

    2012/06/15 12:41:42.674 FUsingHttpsTunnelProxies, returning: 0

    2012/06/15 12:41:42.674 Listening thread got exception -3176

    2012/06/15 12:41:44.721 InternalConnect, NLResolveAddress returned: -3176

    2012/06/15 12:41:44.721 FShouldUseProxy, is returning 1

    2012/06/15 12:41:44.721 Connecting to sipexternal.abc.com (port 0)

    2012/06/15 12:41:44.722 InternalConnect, NLCreateConnection returned: -3176,

    2012/06/15 12:41:44.722 FUsingHttpsTunnelProxies, returning: 0

    2012/06/15 12:41:44.722 Listening thread got exception -3176

    2012/06/15 12:41:46.734 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x80072743, oldState: 20, newState: 10, direction: 1

    2012/06/15 12:41:46.734 Login (1) failed with error: (0.-2147014845)

    2012/06/15 12:41:46.750 SIPService::OnEvent(IApplicationLayerEvent &), type: 8, HasSignedIn(): 0, HasSignedOut: 0

    2012/06/15 12:41:46.750 SIPService::OnEvent(IApplicationLayerEvent &), type: 2, HasSignedIn(): 0, HasSignedOut: 0

    2012/06/15 12:41:46.750 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0

    2012/06/15 12:41:46.751 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0

    2012/06/15 12:41:46.751 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0

    2012/06/15 12:41:46.752 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0

    2012/06/15 12:41:46.752 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0

    2012/06/15 12:41:46.754 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0

    Friday, June 15, 2012 4:52 AM
  • any reply appreciated please 
    Friday, June 15, 2012 12:15 PM
  • Does it work from another PC / MAC?

    Have you tried from a Windows PC, joined to a domain?


    If a post is helpful, please take a second to hit the green arrow on the left, or mark as answer, thanks.


    Jean-Philippe Breton | Senior Microsoft Consultant | MCTS, MCITP, MCT, Lync MVP


    Friday, June 15, 2012 12:20 PM
  • Hi,

    I hope the following links can give you some useful informtion:

    http://blogs.technet.com/b/toml/archive/2011/10/11/lync-for-mac-failing-to-sign-in-to-office-365.aspx
    http://mac2.microsoft.com/help/office/14/en-us/lync/item/92090c4c-bb9d-4164-8235-a030c3720834
    http://social.technet.microsoft.com/Forums/en-US/ocsclients/thread/3a8a886c-54d6-4a95-8789-1f8ba40f7036


    Regards,

    Kent Huang

    TechNet Community Support ************************************************************************************************************************

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.


    • Edited by Kent-Huang Monday, June 18, 2012 2:26 AM
    Monday, June 18, 2012 2:25 AM
  • Hi Jean,

    I've tried another terminal and it didnt work. So am not sure what else is missing. 

    Tuesday, June 19, 2012 1:10 AM
  • Hi Kent,

    I went through the articles prior to posting this thread. I managed to advance 1 step reducing the errors after installing the cert . However still throws errors especially "2012/06/15 12:41:36.537 InternalConnect, NLResolveAddress returned: -3176"

    Tuesday, June 19, 2012 1:19 AM
  • I detected the problem. Apparently when i configured the topology builder, it was specified as lync.abc.com  

    Problem lies when FQDN is corp.abc.com When i create A records in the DNS, i.e sip, web and meet , it creates sip.corp.abc.com.

    When the topology builder was created with lync.abc.com , it goes along with the certificates that was created with sip.abc.com etc

    My assumption is to create a new topology and request for a new cert to resolve the problem. Is there anything else i need to do ? Thanks

    • Marked as answer by Kent-Huang Monday, July 09, 2012 8:46 AM
    Wednesday, June 20, 2012 1:37 AM
  • Hi,

    What are the AD domain and SIP domain?

    It is better to change your DNS record to resolve the issue.

    If lync.abc.com is your default sip domain, please try to change your DSN record as lync.abc.com

    If corp.abc.com is the sip domain, you may need to create a new topology and request a new certificate.


    Regards,

    Kent Huang

    TechNet Community Support ************************************************************************************************************************

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.


    • Edited by Kent-Huang Tuesday, July 03, 2012 7:47 AM
    Tuesday, July 03, 2012 7:46 AM