none
GroupChat Admin Tools : Cannot sign in because of a problem with the chat room service. If the problem persistes, please contact your system administator

    Pregunta

  • I deploy group chat on existing environment Lync server2010


    I have 2 server for install groupchat it all server have join to domain.


    (1.) Name Server : LMS-LyncGroup1.FQDN.com , deploy service : Channel Service , lookup , web service it three service is start


    (2.) Name Server : LMS-Lyncgroup2.FQDN.com , delploy service : Compliance service is start


    On two server for service (1) , (2) :  I runing service on account administrator .


    On two server it load barlance windows on name : GC-pool.FQDN.com


    On step deploy I have follow on this link in technet docx.
    http://www.microsoft.com/download/en/details.aspx?id=9735


    Now , I have problem for login group chat admin tools on account administrator it show error Cannot sign in because of a problem with the chat room service. If the problem persistes, please contact your system administator.


    But I use account administrator login group chat client it can login to console .


    How to solve this case or suggest for fix this solution ?

    Best Regards,



    miércoles, 22 de febrero de 2012 8:40

Todas las respuestas

  • HI,

    have u proper configured SQL Database, and is the SQL server installed colocated or seperate. if the SQL is properly configured then my suggest is reinstall the Group chat server,because Group chat server behaves very eratic.

    Regards

    Zahoor

    miércoles, 22 de febrero de 2012 11:09
  •  I create database group chat  on SQL Cluster (clusterlync) and configure group chat.  This SQL cluster provide exsiting database FE Lync server .
    miércoles, 22 de febrero de 2012 16:03
  • Are the Group Chat services starting and do they remain running when you attempt to acces Group Chat Server? Generally Group Chat fails due to certificates. Previous experience tells me that unless you use a new web template with the private key exportable to install Group Chat, then you'll have an issue.
    miércoles, 22 de febrero de 2012 16:19
  • This my Topology

    and Service on Group Chat Server

    more... next reply

    jueves, 23 de febrero de 2012 6:40
  • continue

    this my Certificate

    issue to LMS-LyncGroup1.domain.com

    and Enchanced Key Usage have Server and Client Authentication

    my Certificate was created by Duplicate from Web Template

    more... next reply


    • Editado P-Ch jueves, 23 de febrero de 2012 6:53
    jueves, 23 de febrero de 2012 6:43
  • Look for Configure Server Settings

    Host : my-pool.domain.com

    SIP URI sip:administrator@mydomain.com

    more...next reply

    jueves, 23 de febrero de 2012 6:45
  • Certificate is the same in IIS7

    when i connect with Group Chat Admin Tool to my-pool

    TCP 5061 is ESTABLISHED but i recieve error message....

    Cannot sign in because Group Chat cannot connect to the chat room server.


    • Editado P-Ch jueves, 23 de febrero de 2012 6:50
    jueves, 23 de febrero de 2012 6:50
  • jueves, 23 de febrero de 2012 6:51
  • I think your problem is the accounts you're using for the services. Follow this guide: http://www.gelijsteen.com/groupchat/installation-lync-2010-group-chat-server/

    In particular use the Accounts specified "OCSChat and OCSChannel", When I've had failures in the past these accounts have been to blame as they have to be specific.

    jueves, 23 de febrero de 2012 9:34
  • Unsupport database collation

    from...

    I change collection to CP1_CI_AS, it's work

    and some step

    Fill communication Server the hostname of the Lync Server.

    hostname of Lync Server is not work

    I change hostname to Enterprise Edition Front End Pools name, it's work

    I follow step from your link

    http://www.gelijsteen.com/groupchat/installation-lync-2010-group-chat-server/

    Logon with Group Chat Admin Tool

    SA_GCadmin and Administrator (local admin)

    I still recieve same error message.


    • Editado P-Ch jueves, 23 de febrero de 2012 10:53
    jueves, 23 de febrero de 2012 10:53
  • Did you use OCSChat and OCSChannel?
    jueves, 23 de febrero de 2012 10:56
  • Yes sir
    jueves, 23 de febrero de 2012 11:22
  • Are there any events logged in Event Viewer relating to Group Chat? If so can you post them please.
    jueves, 23 de febrero de 2012 11:31
  • ok

    When i logon with Group Chat Admin Tool and i check box this option

    on the Lync Frontend Server doesn't have error log

    but on GroupChat Server display event log on System Category

    Log Name:      System
    Source:        Schannel
    Event ID:      36875
    Task Category: None
    Level:         Warning
    Keywords:      
    User:          SYSTEM
    Computer:      LMS-LyncGroup1.domain.com
    Description:
    The remote server has requested SSL client authentication, but no suitable client certificate could be found. An anonymous connection will be attempted. This SSL connection request may succeed or fail, depending on the server's policy settings.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Schannel" Guid="{1F678132-5938-4686-9FDC-C8FF68F15C85}" />
        <EventID>36875</EventID>
        <Version>0</Version>
        <Level>3</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000000</Keywords>
        <TimeCreated SystemTime="2012-02-24T03:57:22.363755200Z" />
        <EventRecordID>7345</EventRecordID>
        <Correlation />
        <Execution ProcessID="464" ThreadID="512" />
        <Channel>System</Channel>
        <Computer>LMS-LyncGroup1.domain.com</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
      </EventData>
    </Event>

    and i try logon with Group Chat Admin Tool, i cannot logon, i recieve error message

    Cannot sign becasue of a problem with the chat room service. If the problem persists, please contact your system administrator.

    more... next reply

    viernes, 24 de febrero de 2012 4:17
  • continue..

    i uncheck box this option

    when i logon with Group Chat Admin tool

    on the GroupChat Server doesn't have error log

    but on the Lync Frontend Server display event log

    Log Name:      System
    Source:        Schannel
    Event ID:      36888
    Task Category: None
    Level:         Error
    Keywords:      
    User:          SYSTEM
    Computer:      LyncFe1.domain.com
    Description:
    The following fatal alert was generated: 10. The internal error state is 1203.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Schannel" Guid="{1F678132-5938-4686-9FDC-C8FF68F15C85}" />
        <EventID>36888</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000000</Keywords>
        <TimeCreated SystemTime="2012-02-24T03:01:16.672872300Z" />
        <EventRecordID>9169</EventRecordID>
        <Correlation />
        <Execution ProcessID="464" ThreadID="2700" />
        <Channel>System</Channel>
        <Computer>LyncFe1.domain.com</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="AlertDesc">10</Data>
        <Data Name="ErrorState">1203</Data>
      </EventData>
    </Event>

    and i try logon with Group Chat Admin Tool, i cannot logon, i recieve different error message

    Cannot sign in because Group Chat cannot connect to the Microsoft Lync Server


    • Editado P-Ch viernes, 24 de febrero de 2012 5:36 edit error message
    viernes, 24 de febrero de 2012 4:34
  • Hi,

    The following article gives some solution about this issue. hope it can help you:

    http://blogs.technet.com/b/ucedsg/archive/2009/05/22/i-am-having-problems-getting-group-chat-administrator-console-working.aspx


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    viernes, 24 de febrero de 2012 6:12
    Moderador
  • Hi,

    The following article gives some solution about this issue. hope it can help you:

    http://blogs.technet.com/b/ucedsg/archive/2009/05/22/i-am-having-problems-getting-group-chat-administrator-console-working.aspx


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    I was ever do this follow link

    it's not work

    because your follow link version is 2007 but my version is 2010

    thanks.

    viernes, 24 de febrero de 2012 7:32
  • Have you installed Group Chat on the same server as your Front End?
    viernes, 24 de febrero de 2012 9:51
  • Hi Tony

    I not installed group chat on same FrontEnd. I Separate server .

    viernes, 24 de febrero de 2012 10:03
  • The error you're getting looks certificate based. Especially as it says it can't communicate with the Front End Server.
    viernes, 24 de febrero de 2012 11:39
  • The error you're getting looks certificate based. Especially as it says it can't communicate with the Front End Server.

    Did you get to the bottom of this as I have the exact same issue?
    viernes, 04 de enero de 2013 12:27