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Lync 2010 Client not able to connect on Windows Ultimate edition

    Întrebare

  • Hello 

    It is Windows 7 Ultimate Edition, and it use to work before.

    I am facing this issue with one my user from last 2 months, i have tried following things:

    1) un installed and reinstall lync client several times

    2) cleared the communicator section under registry 

    3) cleared the program file and Group after un install.

    Is there anything to be tried on client side.

    Thanks

    Nikhil

    1 martie 2012 06:49

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  • What exactly error are you receiving


    If answer is helpful, please hit the green arrow on the left, or mark as answer. Salahuddin | Blogs:http://salahuddinkhatri.wordpress.com | MCITP Microsoft Lync

    1 martie 2012 11:43
  • Hi Nikhil,

    Would you please tell us the detailed error or message when connecting Lync? Please also try to collect the error message from Event viewer and Lync logging tool. For Lync logging tool, we can refer to the following link:

    http://technet.microsoft.com/en-us/library/gg558599.aspx

    In addition, I would like to confirm if you have changed anything around this happened.

    You can try to test same account on different machines and different accounts on the same problem machine to get the results.

    Please feel free to let us the exactly result.

    Best Regards,
    Kent

    3 martie 2012 02:23
  • Hi,Nikihil,

    Any updates here?

    If still no luck please verify that the communicator has been killed in the process of Windows Task Manager and you have reboot the computer after you uninstalling Lync.Also please temporarily suspend anti-virus application on user's computer when you reinstall Lync.

    Here is another similar thread for your reference.

    http://community.office365.com/en-us/f/150/p/19936/93394.aspx#93394

    B/R

    Sharon


    Sharon Shen

    TechNet Community Support

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    5 martie 2012 02:45
    Moderator