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Microsoft Online Services Sign-in / username or password is incorrect

    Frage

  • I can sign into mail.office365.com without a problem but the desktop client keeps reporting an error

    08-Feb-12 6:39:41 PM	Verbose   	LoginPanel.InitializeControls           	Entering
    08-Feb-12 6:39:41 PM	Verbose   	LoginPanel.PopulateText                 	Entering
    08-Feb-12 6:39:41 PM	Verbose   	LoginPanel.PopulateText                 	Exiting
    08-Feb-12 6:39:41 PM	Verbose   	OptionsTab.InitializeAUserPref          	Entering for RememberMe
    08-Feb-12 6:39:41 PM	Verbose   	OptionsTab.InitializeAUserPref          	Exiting with SetInUserPreference
    08-Feb-12 6:39:41 PM	Verbose   	OptionsTab.InitializeAUserPref          	Entering for RememberPassword
    08-Feb-12 6:39:41 PM	Verbose   	OptionsTab.InitializeAUserPref          	Exiting with SetInUserPreference
    08-Feb-12 6:39:41 PM	Verbose   	OptionsTab.InitializeAUserPref          	Entering for AutoSignIn
    08-Feb-12 6:39:41 PM	Verbose   	OptionsTab.InitializeAUserPref          	Exiting with SetInUserPreference
    08-Feb-12 6:39:41 PM	Verbose   	LoginPanel.PopulateCredentials          	Entering
    08-Feb-12 6:39:41 PM	Verbose   	LoginPanel.PopulateCredentials          	Populated user name and password
    08-Feb-12 6:39:41 PM	Verbose   	LoginPanel.PopulateCredentials          	Exiting
    08-Feb-12 6:39:41 PM	Info      	LoginPanel.AttemptAutoSignIn            	Credentials are not available for auto sign in
    08-Feb-12 6:39:41 PM	Verbose   	LoginPanel.InitializeControls           	Exiting
    08-Feb-12 6:39:41 PM	Verbose   	LoginPanel.LoginPanel                   	Exiting
    08-Feb-12 6:39:41 PM	Verbose   	ServiceClientMain.UpdateNavigationUICore	Exiting step Login with action = PageLoad
    08-Feb-12 6:39:44 PM	Verbose   	LoginPanel.LoginPanel_Loaded            	Entering
    08-Feb-12 6:39:46 PM	Verbose   	OptionsTab.InitializeAUserPref          	Entering for RememberMe
    08-Feb-12 6:39:46 PM	Verbose   	OptionsTab.InitializeAUserPref          	Exiting with SetInUserPreference
    08-Feb-12 6:39:46 PM	Verbose   	OptionsTab.InitializeAUserPref          	Entering for RememberPassword
    08-Feb-12 6:39:46 PM	Verbose   	OptionsTab.InitializeAUserPref          	Exiting with SetInUserPreference
    08-Feb-12 6:39:46 PM	Verbose   	OptionsTab.InitializeAUserPref          	Entering for AutoSignIn
    08-Feb-12 6:39:46 PM	Verbose   	OptionsTab.InitializeAUserPref          	Exiting with SetInUserPreference
    08-Feb-12 6:39:46 PM	Verbose   	LoginPanel.UpdateView_SignInFailure     	Entering
    08-Feb-12 6:39:46 PM	Verbose   	LoginPanel.LoginPanel_Loaded            	Exiting
    08-Feb-12 7:22:34 PM	Verbose   	LoginPanel.SignIn_Click                 	Entering
    08-Feb-12 7:22:34 PM	Verbose   	LoginPanel.UpdateView_BeingLoggedIn     	Entering
    08-Feb-12 7:22:34 PM	Verbose   	LoginPanel.UpdateView_BeingLoggedIn     	Exiting
    08-Feb-12 7:22:34 PM	Verbose   	LoginPanel.DoSignInCore                 	Entering
    08-Feb-12 7:22:34 PM	Info      	LoginPanel.DoSignInCore                 	Sign In initiated for user: david@techsupport4me.com
    08-Feb-12 7:22:34 PM	Verbose   	LoginPanel.DoSignInCore                 	Cached endpoint will be used
    08-Feb-12 7:22:34 PM	Verbose   	LoginPanel.DoSignInCore                 	Exiting
    08-Feb-12 7:22:34 PM	Verbose   	LoginPanel.SignIn_Click                 	Exiting
    08-Feb-12 7:22:34 PM	Verbose   	SignInProgressBar.SignInProgressBar     	Progress bar initialized
    08-Feb-12 7:22:34 PM	Verbose   	SignInProgressBar.ProgressTimer_Elapsed 	Timer elapsed with current index = -1
    08-Feb-12 7:22:35 PM	Verbose   	SSOSignIn.SignIn                        	Entering
    08-Feb-12 7:22:35 PM	Verbose   	UserPreference.GetStringValue           	Retrieving: Hive:HKEY_CURRENT_USER Software\Microsoft\MOCHA\Initialization\Endpoint
    08-Feb-12 7:22:35 PM	Info      	UserPreference.GetStringValue           	RegKey Software\Microsoft\MOCHA\Initialization could not be opened
    08-Feb-12 7:22:35 PM	Exception 	SingleSignOn.GetSSOGenericInterface     	Exception of type 'Microsoft.Online.Client.EndpointException' was thrown.
    08-Feb-12 7:22:35 PM	Exception 	SingleSignOn.GetSSOGenericInterface     	   at Microsoft.Online.Client.SingleSignOn.GetSSOGenericInterface(String UPN, EndpointType endpointType, String interfaceId)
    08-Feb-12 7:22:35 PM	Exception 	SSOSignIn.SignIn                        	Exception of type 'Microsoft.Online.Client.EndpointException' was thrown.
    08-Feb-12 7:22:35 PM	Exception 	SSOSignIn.SignIn                        	   at Microsoft.Online.Client.SingleSignOn.GetSSOGenericInterface(String UPN, EndpointType endpointType, String interfaceId)
       at Microsoft.Online.Client.SingleSignOn.SignIn(Object threadDataObject)
    08-Feb-12 7:22:36 PM	Info      	SingleSignOn.ResetConnectionsToService  	Closing all open connections
    08-Feb-12 7:22:36 PM	Verbose   	SSOSignIn.SignIn                        	Exiting
    08-Feb-12 7:22:36 PM	Verbose   	LoginPanel.SignOnComplete               	Entering
    08-Feb-12 7:22:36 PM	Verbose   	LoginPanel.SignOnComplete               	Sign In attempt will be made with a discovered endpoint
    08-Feb-12 7:22:36 PM	Verbose   	SSOSignIn.SignIn                        	Entering
    08-Feb-12 7:22:36 PM	Verbose   	LoginPanel.SignOnComplete               	Exiting
    08-Feb-12 7:22:36 PM	Verbose   	SingleSignOn.ChildThreadExiting         	Child Thread 6 is exiting
    08-Feb-12 7:22:36 PM	Verbose   	Endpoint.DiscoverDatacenter             	Entering
    08-Feb-12 7:22:36 PM	Verbose   	UserPreference.GetStringValue           	Retrieving: Hive:HKEY_CURRENT_USER Software\Microsoft\MOCHA\Initialization\LocationServiceEndpoint
    08-Feb-12 7:22:36 PM	Info      	UserPreference.GetStringValue           	RegKey Software\Microsoft\MOCHA\Initialization could not be opened
    08-Feb-12 7:22:36 PM	Verbose   	SignInProgressBar.ProgressTimer_Elapsed 	Timer elapsed with current index = 0
    08-Feb-12 7:22:38 PM	Info      	Endpoint.DiscoverDatacenter             	LocationService endpoint URL to be used is: https://locationservice.microsoftonline.com/
    08-Feb-12 7:22:38 PM	Verbose   	SignInProgressBar.ProgressTimer_Elapsed 	Timer elapsed with current index = 1
    08-Feb-12 7:22:40 PM	Verbose   	SignInProgressBar.ProgressTimer_Elapsed 	Timer elapsed with current index = 2
    08-Feb-12 7:22:42 PM	Verbose   	SignInProgressBar.ProgressTimer_Elapsed 	Timer elapsed with current index = 3
    08-Feb-12 7:22:44 PM	Exception 	Endpoint.DiscoverDatacenter             	ServiceEndPointNotFoundException: Service endpoint not found for 'david@techsupport4me.com'.
    08-Feb-12 7:22:44 PM	Exception 	Endpoint.DiscoverDatacenter             	   at Microsoft.Online.ClientCommon.LocationService.GetMsolServiceEndpoint(String input, InputType typeOfInput, ServiceType typeOfService)
       at Microsoft.Online.Client.SingleSignOn.DiscoverDatacenter(String upn)
    08-Feb-12 7:22:44 PM	Exception 	Endpoint.GetEndpointBaseUrl             	Exception of type 'Microsoft.Online.Client.ConnectionFailureException' was thrown.
    08-Feb-12 7:22:44 PM	Exception 	SingleSignOn.GetSSOGenericInterface     	Exception of type 'Microsoft.Online.Client.EndpointException' was thrown.
    08-Feb-12 7:22:44 PM	Exception 	SingleSignOn.GetSSOGenericInterface     	   at Microsoft.Online.Client.SingleSignOn.GetEndpointBaseUrl(String UPN, EndpointType endpointType)
       at Microsoft.Online.Client.SingleSignOn.GetSSOGenericInterface(String UPN, EndpointType endpointType, String interfaceId)
    08-Feb-12 7:22:44 PM	Exception 	SSOSignIn.SignIn                        	Exception of type 'Microsoft.Online.Client.EndpointException' was thrown.
    08-Feb-12 7:22:44 PM	Exception 	SSOSignIn.SignIn                        	   at Microsoft.Online.Client.SingleSignOn.GetEndpointBaseUrl(String UPN, EndpointType endpointType)
       at Microsoft.Online.Client.SingleSignOn.GetSSOGenericInterface(String UPN, EndpointType endpointType, String interfaceId)
       at Microsoft.Online.Client.SingleSignOn.SignIn(Object threadDataObject)
    08-Feb-12 7:22:44 PM	Info      	SingleSignOn.ResetConnectionsToService  	Closing all open connections
    08-Feb-12 7:22:44 PM	Verbose   	SSOSignIn.SignIn                        	Exiting
    08-Feb-12 7:22:44 PM	Verbose   	LoginPanel.SignOnComplete               	Entering
    08-Feb-12 7:22:44 PM	Verbose   	LoginPanel.SignOnComplete               	Sign In attempt will be made with the default endpoint
    08-Feb-12 7:22:44 PM	Verbose   	LoginPanel.SignOnComplete               	Exiting
    08-Feb-12 7:22:44 PM	Verbose   	SingleSignOn.ChildThreadExiting         	Child Thread 8 is exiting
    08-Feb-12 7:22:44 PM	Verbose   	SSOSignIn.SignIn                        	Entering
    08-Feb-12 7:22:44 PM	Verbose   	UserPreference.GetStringValue           	Retrieving: Hive:HKEY_CURRENT_USER Software\Microsoft\MOCHA\Initialization\EndpointDefault
    08-Feb-12 7:22:44 PM	Info      	UserPreference.GetStringValue           	RegKey Software\Microsoft\MOCHA\Initialization could not be opened
    08-Feb-12 7:22:44 PM	Verbose   	SignInProgressBar.ProgressTimer_Elapsed 	Timer elapsed with current index = 4
    08-Feb-12 7:22:45 PM	Info      	Endpoint.GetSSOEndpointBaseUrlFromConfig	Config file location is: C:\Program Files (x86)\Microsoft Online Services\Sign In\SignIn.exe.config
    08-Feb-12 7:22:46 PM	Info      	Endpoint.GetSSOEndpointBaseUrlFromConfig	URL in the config file is: https://signinservice.microsoftonline.com/ssoservice
    08-Feb-12 7:22:46 PM	Verbose   	Endpoint.GetEndpointBaseUrl             	Default SSO Endpoint URL was retrieved from the SignIn.exe.config file: https://signinservice.microsoftonline.com/ssoservice
    08-Feb-12 7:22:47 PM	Verbose   	SignInProgressBar.ProgressTimer_Elapsed 	Timer elapsed with current index = 5
    08-Feb-12 7:22:47 PM	Verbose   	SingleSignOn.GetSSOGenericInterface     	SSO Interface URL: https://signinservice.microsoftonline.com/ssoservice/UID
    08-Feb-12 7:22:49 PM	Verbose   	SignInProgressBar.ProgressTimer_Elapsed 	Timer elapsed with current index = 0
    08-Feb-12 7:22:51 PM	Verbose   	SignInProgressBar.ProgressTimer_Elapsed 	Timer elapsed with current index = 1
    08-Feb-12 7:22:51 PM	Exception 	SSOSignIn.SignIn                        	An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail.
    08-Feb-12 7:22:51 PM	Exception 	SSOSignIn.SignIn                        	
    Server stack trace: 
       at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.ProcessReply(Message reply, SecurityProtocolCorrelationState correlationState, TimeSpan timeout)
       at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request(Message message, TimeSpan timeout)
       at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.DoOperation(SecuritySessionOperation operation, EndpointAddress target, Uri via, SecurityToken currentToken, TimeSpan timeout)
       at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.GetTokenCore(TimeSpan timeout)
       at System.IdentityModel.Selectors.SecurityTokenProvider.GetToken(TimeSpan timeout)
       at System.ServiceModel.Security.SecuritySessionClientSettings`1.ClientSecuritySessionChannel.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.CallOnceManager.CallOnce(TimeSpan timeout, CallOnceManager cascade)
       at System.ServiceModel.Channels.ServiceChannel.EnsureOpened(TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
    
    Exception rethrown at [0]: 
       at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
       at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
       at MicrosoftHostedServicesISignInService.SignIn(SignInResponseSignIn& signIn1)
       at Microsoft.Online.Client.SingleSignOn.SignIn(Object threadDataObject)
    08-Feb-12 7:22:51 PM	Exception 	SingleSignOn.ParseSSOException          	System.ServiceModel.Security.MessageSecurityException
    08-Feb-12 7:22:51 PM	Exception 	SingleSignOn.ParseSSOException          	Fault code: {{INVALID_USERNAME_PASSWORD}}
    08-Feb-12 7:22:51 PM	Info      	SingleSignOn.ParseSSOException          	User name password doesn't match
    08-Feb-12 7:22:51 PM	Info      	SingleSignOn.ResetConnectionsToService  	Closing all open connections
    08-Feb-12 7:22:51 PM	Verbose   	SSOSignIn.SignIn                        	Exiting
    08-Feb-12 7:22:51 PM	Verbose   	LoginPanel.SignOnComplete               	Entering
    08-Feb-12 7:22:51 PM	Exception 	LoginPanel.SignOnComplete               	No further logon attempts will be made: Exception of type 'Microsoft.Online.Client.ConnectionFailureException' was thrown.
    08-Feb-12 7:22:51 PM	Verbose   	LoginPanel.SignOnComplete               	Exiting
    08-Feb-12 7:22:51 PM	Verbose   	SingleSignOn.ChildThreadExiting         	Child Thread 10 is exiting
    08-Feb-12 7:22:51 PM	Verbose   	LoginPanel.UpdateView_SignInFailure     	Entering
    08-Feb-12 7:22:51 PM	Verbose   	LoginPanel.UpdateView_SignInErrorMessage	Entering for The user name or password is incorrect. Please try again.
    08-Feb-12 7:22:51 PM	Verbose   	LoginPanel.UpdateView_SignInErrorMessage	Exiting
    08-Feb-12 7:22:51 PM	Verbose   	LoginPanel.UpdateView_SignInFailure     	Exiting
    08-Feb-12 7:22:51 PM	Verbose   	SignInProgressBar.Stop                  	Progress bar is being stopped
    


    David Johnson

    Donnerstag, 9. Februar 2012 00:35

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