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Bigfish.com Email Bounced Back

    Question

  • My email server is bouncing back email received from 2 clients that use bigfish.com as their mail service. The header of one bounced message is below. I have reverse looked up the server IP addresses and they are not blacklisted by bl.spamcop.net (the RBL we use) and all other appropriate mail is coming through just fine. What do I need to do to correct this?


    Generating server: bigfish.com
     
    dbrownson@knowwho.com
    smtp.pstdconsulting.com #<smtp.pstdconsulting.com #5.0.0 smtp;501 Syntax Error in parameters or arguments> #SMTP#
     
    Original message headers:
     
    Received: from mail102-sin-R.bigfish.com (10.210.100.242) by
     SG2EHSOBE005.bigfish.com (10.210.112.25) with Microsoft SMTP Server id
     8.1.340.0; Tue, 23 Jun 2009 13:45:39 +0000
    Received: from mail102-sin (localhost.localdomain [127.0.0.1])  by
     mail102-sin-R.bigfish.com (Postfix) with ESMTP id 838E914A02A6  for
     <dbrownson@knowwho.com>; Tue, 23 Jun 2009 13:45:39 +0000 (UTC)
    X-SpamScore: -62
    X-BigFish: VPS-62(zz1811R12c0R9f17R146cM542N3b5dM1447R9371Pzz1202hzz34dffhz2dh6bh17ch43j61h)
    X-Spam-TCS-SCL: 0:0
    Received: by mail102-sin (MessageSwitch) id 1245764738624774_27938; Tue, 23
     Jun 2009 13:45:38 +0000 (UCT)
    Received: from CPWar-Mail-P03.biomet.local (unknown [12.35.120.67])     (using
     TLSv1 with cipher AES128-SHA (128/128 bits))    (No client certificate
     requested)      by mail102-sin.bigfish.com (Postfix) with ESMTP id 0DBE7DA0054  for
     <dbrownson@knowwho.com>; Tue, 23 Jun 2009 13:45:38 +0000 (UTC)
    Received: from USMAIL01.biomet.local ([10.12.220.24]) by
     CPWar-Mail-P03.biomet.local ([10.12.220.23]) with mapi; Tue, 23 Jun 2009
     09:45:31 -0400
    From: "Kolter, Bill" <Bill.Kolter@biomet.com>
    To: "dbrownson@knowwho.com" <dbrownson@knowwho.com>
    Date: Tue, 23 Jun 2009 09:45:30 -0400
    Subject: RE: US Congress Members Capitol Office mail merge file
    Thread-Topic: US Congress Members Capitol Office mail merge file
    Thread-Index: AcnqyXYc34KsKclUSGuIzegvC5XR7QJP1u0w
    Message-ID: <2B6CB9B0F260BD44A08F375583391D9D100C61B241@USMAIL01.biomet.local>
    References: <006d01c9eac9$76a41280$63ec3780$@com>
    In-Reply-To: <006d01c9eac9$76a41280$63ec3780$@com>
    Accept-Language: en-US
    Content-Language: en-US
    X-MS-Has-Attach:
    X-MS-TNEF-Correlator:
    acceptlanguage: en-US
    Content-Type: text/plain; charset="iso-8859-1"
    Content-Transfer-Encoding: quoted-printable
    MIME-Version: 1.0
    Return-Path: Bill.Kolter@biomet.com

    Tuesday, June 23, 2009 3:10 PM

Answers

  • Tom,  

    This forum is focused on the Exchange Online Service.   I would recomend contacting the owners of the servers that are rejecting or bouncing your email to help you debug the problem.
    Friday, June 26, 2009 2:38 AM
    Owner
  • We experienced this issue in the past and we added the proper SPF record to our domain host provider information and MX records and it resolved the issue. Many systems in an effort to reduce spam will send back a brief reply to authenticate that the email is valid and comes from a valid domain and source. The SPF record supplies the proper validation information which in turn allows the mail server to accept the message and send it to the proper address. If there is no SPF record then the reply will come back as invalid and the mail server will mark it as spam and not deliver it causing a failure to occur. Check out the links below for more info on SPF records. Good luck.

    http://old.openspf.org/dns.html

    http://emailuniverse.com/ezine-tips/?id=1202

    Monday, May 17, 2010 9:21 PM
  • If an error (NDR) is being received indicating Bigfish.com, there are a few options to choose from:

    If you are a Microsoft Online Services customer, open a Service Request through the Microsoft Online Administration Center and we will be happy to assist you. http://technet.microsoft.com/en-us/library/bb981072.aspx

    If you are a customer of Forefront Online Protectection for Exchange (FOPE), who owns the Bigfish servers, you can open a Service Request through their administration portal: https://admin.messaging.microsoft.com.

    If you are neither a customer of FOPE or Microsoft Online Services, you have the option to call the FOPE support line: http://support.microsoft.com/kb/907016/en-us

    For clarification on support for FOPE in this forum: this forum is specifically for Microsoft Online Services Exchange Online only.  Exchange Online may utilize FOPE, but the provided links above are the methods to request assistance with FOPE.

    Monday, July 12, 2010 6:33 AM

All replies

  • From what you describe I'm not sure if you are a bigfish.com customer or a BPOS customer.

    If you have signed up for BPOS and are still having the issue, I would recommend logging a service request by logging into https://admin.microsoftonline.com and click the support tab.
    Thursday, June 25, 2009 1:05 AM
    Owner
  • Thanks for your answer but I am neither. We have our own mail server and the emails are getting bounced by our server for reasons that are not in the log nor can I explain. The only think I know is if I turn off our RBL filter (bl.spamcop.net) they come through but this is an unacceptable solution.

    Any ideas you may have as to why these emails are bouncing when no other proper emails are would be most appreciated. I have seen some posts about incomplete headers or improperly configured servers at bigfish.com but don't know if that is the problem.

    Thursday, June 25, 2009 7:01 PM
  • Tom,  

    This forum is focused on the Exchange Online Service.   I would recomend contacting the owners of the servers that are rejecting or bouncing your email to help you debug the problem.
    Friday, June 26, 2009 2:38 AM
    Owner
  • Tom,  

    This forum is focused on the Exchange Online Service.   I would recomend contacting the owners of the servers that are rejecting or bouncing your email to help you debug the problem.

    According to the original message and the subject, the servers that are rejecting the mail are bigfish.com.  I am having the same problem.  Performing a whois on that domain, or simply going to www.bigfish.com reveals that these servers are owned by Microsoft.  Specifically, by Microsoft Exchange Online Services.  I am unsure if Microsoft acquired bigfish through an acquisition as they did with FrontBridge, or what the history is.  However, it seems to me this would be an appropriate forum to ask why Microsoft's servers are rejecting email.

    /John
    Wednesday, July 29, 2009 2:50 PM
  • I am also having the same problem. The senders' email through bigfish.com is being rejected by my email server. The senders' mail server ip address/spf record does not match their domain. If I could enter the ip addresses of all the bigfish mail servers, I could resolve this issue.
    Wednesday, August 05, 2009 8:56 PM
  • This IS THE ESSENCE of my problem, and it is still not working. I own and operate my own email servers and given the anti-spam settings and services I use, any mail that comes from any of the bigfish.com servers (owned and operated by Microsoft) gets bounced back because they fail to meet criteria for being legitimate email. Notably, as KCR200 points out, the actual IP addresses that are in the mail headers do NOT resolve to bigfish.com and properly are rejected as probable spam.

    This is not a problem that I have any control over - except the obviously stupid idea of turning all my anti-spam policies off - and something that Microsoft has to take responsibility for as I'm clearly not the only mail server operator who is wrestling with the issue. Does anybody have a solution for this or any idea whom to contact at Microsoft as my attempts thus far have not resulted in any replies.
    Friday, August 07, 2009 3:03 PM
  • Hi,
     
    I am a system admin of my company. I am having a problem of Bigfish.com Email Bouncing so while searching for this problem I found that If requires to log in on the following web site https://admin.microsoftonline.com  but I don't have user name & password for the above link. 
     
    How can I get the user name password for the below link?


    Regards

    Nilesh G

    System Admin

    • Proposed as answer by Golenilesh Wednesday, August 19, 2009 11:24 AM
    • Unproposed as answer by Daniel Trautman Monday, July 12, 2010 6:27 AM
    Monday, August 10, 2009 9:46 AM
  • Hello,

    My problem is still pending..

    please suggest & guide me.



    Regards,

    Nilesh G

    System Admin
    Wednesday, September 30, 2009 4:29 AM
  • Hello,

    I am also a systems administrator for my company as well.  We use Postini services integrated with google and our Exchange servers.  An outside user is trying to send attachments to us inside the company, specifically Excel sheets but I had the user try a zip file as well, and the messages are being rejected.  I have added the *.plantemoran.com domain to the approved senders in Postini with no avail.  The Generating Server is also bigfish.com.  Here is the diag info that I received.

    Diagnostic information for administrators:

     

    Generating server: bigfish.com

     

    hibbardm@evangelicalhomes.org
    Postini #<Postini #5.0.0 smtp;552 MS-Office file containing VBA macros found inside of the email> #SMTP#

     

    Original message headers:

     

    Received: from mail19-va3-R.bigfish.com (10.7.14.241) by
     VA3EHSOBE006.bigfish.com (10.7.40.26) with Microsoft SMTP Server id
     8.1.240.5; Fri, 18 Dec 2009 16:21:02 +0000
    Received: from mail19-va3 (localhost.localdomain [127.0.0.1])   by
     mail19-va3-R.bigfish.com (Postfix) with ESMTP id F007815100E4   for
     <hibbardm@evangelicalhomes.org>; Fri, 18 Dec 2009 16:21:01 +0000 (UTC)
    X-SpamScore: -43
    X-BigFish: VPS-43(zz145eMa0dJf01M4015Le66R9371Pe2eRf4eM9e37izz1202hzz5a6ci8bddiz2fh54h48i6bh34h43j61h)
    X-Spam-TCS-SCL: 0:0
    Received: from mail19-va3 (localhost.localdomain [127.0.0.1]) by mail19-va3
     (MessageSwitch) id 1261153257109225_21778; Fri, 18 Dec 2009 16:20:57 +0000
     (UTC)
    Received: from VA3EHSMHS030.bigfish.com (unknown [10.7.14.254]) by
     mail19-va3.bigfish.com (Postfix) with ESMTP id 15203B30052      for
     <hibbardm@evangelicalhomes.org>; Fri, 18 Dec 2009 16:20:57 +0000 (UTC)
    Received: from SOEA-XCEG1-VM.pmllp.com (63.239.215.51) by
     VA3EHSMHS030.bigfish.com (10.7.99.40) with Microsoft SMTP Server (TLS) id
     14.0.482.32; Fri, 18 Dec 2009 16:20:51 +0000
    Received: from SOEA-XCTC1.PMLLP.COM (10.20.110.118) by SOEA-XCEG1-VM.pmllp.com
     (192.168.20.51) with Microsoft SMTP Server (TLS) id 8.1.393.1; Fri, 18 Dec
     2009 11:21:04 -0500
    Received: from SOEA-XCEC1.pmllp.com ([10.20.110.114]) by SOEA-XCTC1.pmllp.com
     ([10.20.110.118]) with mapi; Fri, 18 Dec 2009 11:20:49 -0500
    From: Robert Long <Robert.Long@plantemoran.com>
    To: Mark Hibbard <hibbardm@evangelicalhomes.org>
    Date: Fri, 18 Dec 2009 11:20:45 -0500
    Subject: RE: Worksheets for 990's
    Thread-Topic: Worksheets for 990's
    Thread-Index: Acp/QNCmiPqbVRbcSCyfjnBEiOURpQAAoSZQAAM10iAAKu/80AAAHh/gAAAZ11AAAAzM0AAAPZSA
    Message-ID: <B8E0A29D31CA4C409C4C2269988DF6FC0132E52B08B0@SOEA-XCEC1.pmllp.com>
    References: <CB8C225F39649F44BF25820578364A89B505EB@EHM000SV03V0039.evangelicalhomes.local>
     <B8E0A29D31CA4C409C4C2269988DF6FC0132D9CFEA3C@SOEA-XCEC1.pmllp.com>
     <CB8C225F39649F44BF25820578364A89B505EC@EHM000SV03V0039.evangelicalhomes.local>
     <B8E0A29D31CA4C409C4C2269988DF6FC0132E52B0813@SOEA-XCEC1.pmllp.com>
     <CB8C225F39649F44BF25820578364A89B505F8@EHM000SV03V0039.evangelicalhomes.local>
     <B8E0A29D31CA4C409C4C2269988DF6FC0132E52B0854@SOEA-XCEC1.pmllp.com>
     <CB8C225F39649F44BF25820578364A89B505FA@EHM000SV03V0039.evangelicalhomes.local>
    In-Reply-To: <CB8C225F39649F44BF25820578364A89B505FA@EHM000SV03V0039.evangelicalhomes.local>
    Accept-Language: en-US
    Content-Language: en-US
    X-MS-Has-Attach: yes
    X-MS-TNEF-Correlator:
    acceptlanguage: en-US
    Content-Type: multipart/mixed;
            boundary="_006_B8E0A29D31CA4C409C4C2269988DF6FC0132E52B08B0SOEAXCEC1pm_"
    MIME-Version: 1.0
    X-Reverse-DNS: unknown
    Return-Path: Robert.Long@plantemoran.com

    Monday, December 28, 2009 4:52 PM
  • Can someone please provide us with contact information or an appropriate channel where a 3rd party can place an inquiry related to unexpected email originating or relayed from the bigfish.com mail servers? 

    It would appear that your servers are incorrectly relaying messages sent by support@twitter.com to our domain.  It would also appear that your servers are allowing anonymous relay from outside your domain, providing a vehicle for spam.

    Microsoft Mail Internet Headers Version 2.0
    Received: from psmtp.com ([64.18.0.91]) by exchsrvr.atrco.com with Microsoft SMTPSVC(6.0.3790.3959);
      Sun, 25 Apr 2010 10:25:40 -0500
    Received: from source ([204.231.192.41]) (using TLSv1) by exprod5mx268.postini.com ([64.18.4.10]) with SMTP;
     Sun, 25 Apr 2010 10:25:39 CDT
    Received: from TX2EHSOBE003.bigfish.com (10.2.40.5) by
     WA2EHSNDR005.bigfish.com (10.2.40.25) with Microsoft SMTP Server (TLS) id
     8.1.340.0; Sun, 25 Apr 2010 15:25:38 +0000
    Received: from mail4-tx2-R.bigfish.com (10.9.14.243) by
     TX2EHSOBE003.bigfish.com (10.9.40.23) with Microsoft SMTP Server id
     8.1.340.0; Sun, 25 Apr 2010 15:25:39 +0000
    Received: by mail4-tx2-R.bigfish.com (Postfix) id 7A5FB6B054E; Sun, 25 Apr
     2010 15:25:38 +0000 (UTC)
    Date: Sun, 25 Apr 2010 15:25:38 +0000
    From: MAILER-DAEMON
    Subject: Undelivered Mail Returned to Sender
    To: support@atrco.com
    MIME-Version: 1.0
    Content-Type: multipart/report; report-type=delivery-status;
     boundary="D2A776B053D.1272209138/mail4-tx2-R.bigfish.com"
    Content-Transfer-Encoding: 7bit
    Message-ID: <20100425152538.7A5FB6B054E@mail4-tx2-R.bigfish.com>
    Return-Path: <>
    X-pstn-neptune: 1/1/1.00/87
    X-pstn-levels:     (S:56.32839/99.90000 CV:99.9000 FC:95.5390 LC:95.5390 R:95.9108 P:95.9108 M:97.0282 C:98.6951 )
    X-pstn-settings: 5 (2.0000:2.0000) s cv gt3 gt2 gt1 r p m c
    X-pstn-addresses: [db-null]
    X-OriginalArrivalTime: 25 Apr 2010 15:25:40.0154 (UTC) FILETIME=[900871A0:01CAE48B]

    --D2A776B053D.1272209138/mail4-tx2-R.bigfish.com
    Content-Description: Notification
    Content-Type: text/plain

    --D2A776B053D.1272209138/mail4-tx2-R.bigfish.com
    Content-Description: Delivery report
    Content-Type: message/delivery-status

    --D2A776B053D.1272209138/mail4-tx2-R.bigfish.com
    Content-Description: Undelivered Message
    Content-Type: message/rfc822
    Content-Transfer-Encoding: 7bit

    Received: from mail4-tx2.bigfish.com (localhost.localdomain [127.0.0.1])
     by mail4-tx2-R.bigfish.com (Postfix) with ESMTP id D2A776B053D
     for <ordan@hot.cog.tx.us>; Sun, 25 Apr 2010 15:25:37 +0000 (UTC)
    Received: from TX2EHSMHS024.bigfish.com (unknown [10.9.14.238])
     by mail4-tx2.bigfish.com (Postfix) with ESMTP id CF990BF8050
     for <ordan@hot.cog.tx.us>; Sun, 25 Apr 2010 15:25:37 +0000 (UTC)
    Received: from host.partner-master.ru (67.225.196.146) by
     TX2EHSMHS024.bigfish.com (10.9.99.124) with Microsoft SMTP Server id
     14.0.482.44; Sun, 25 Apr 2010 15:25:37 +0000
    Date: Sun, 25 Apr 2010 11:24:42 +0300
    From: Twitter Support <support@twitter.com>
    To: <ordan@hot.cog.tx.us>
    Message-ID: <0009493.03040@twitter.com>
    Subject: Unreadable Message 65-810
    MIME-Version: 1.0
    Content-Type: text/html; charset="us-ascii"
    Content-Transfer-Encoding: quoted-printable
    X-MS-Exchange-Organization-OriginalArrivalTime: 25 Apr 2010 15:25:37.5911
     (UTC)
    X-MS-Exchange-Organization-AuthSource: TX2EHSMHS024.ehs.local
    X-MS-Exchange-Organization-AuthAs: Anonymous
    X-MS-Exchange-Organization-MessageDirectionality: Incoming
    X-Reverse-DNS: host.partner-master.ru
    X-MS-Exchange-Organization-OriginalSize: 2763
    X-MS-Exchange-Organization-MessageScope: 00000000-0000-0000-0000-000000000000
    X-MS-Exchange-Organization-HygienePolicy: Standard
    X-MS-Exchange-Organization-MessageLatencyInProgress:
     LSRV=TX2EHSMHS024.ehs.local:TOTAL=0;2010-04-25T15:25:38.043Z


    --D2A776B053D.1272209138/mail4-tx2-R.bigfish.com--

    Monday, April 26, 2010 2:21 PM
  • We experienced this issue in the past and we added the proper SPF record to our domain host provider information and MX records and it resolved the issue. Many systems in an effort to reduce spam will send back a brief reply to authenticate that the email is valid and comes from a valid domain and source. The SPF record supplies the proper validation information which in turn allows the mail server to accept the message and send it to the proper address. If there is no SPF record then the reply will come back as invalid and the mail server will mark it as spam and not deliver it causing a failure to occur. Check out the links below for more info on SPF records. Good luck.

    http://old.openspf.org/dns.html

    http://emailuniverse.com/ezine-tips/?id=1202

    Monday, May 17, 2010 9:21 PM
  • I got this IPs. I hope this help you too.

     

    12.129.20.0/24 = 12.129.20.1 - 12.129.20.254

    63.241.222.0/24 = 63.241.222.1 - 63.241.222.254

    65.55.88.0/24 = 65.55.88.1 - 65.55.88.254

    94.245.120.64/26 = 94.245.120.65 94.245.120.126

    207.46.51.64/26 = 207.46.51.65 - 207.46.51.126

    207.46.163.0/24 = 207.46.163.1 - 207.46.163.254

    213.199.154.0/24 = 213.199.154.1 - 213.199.154.254

    213.199.180.128/26 = 213.199.180.129

    213.199.180.190

    216.32.180.0/24 = 216.32.180.1 - 216.32.180.254

    216.32.181.0/24 = 216.32.181.1 - 216.32.181.254

    Friday, July 09, 2010 5:25 PM
  • If an error (NDR) is being received indicating Bigfish.com, there are a few options to choose from:

    If you are a Microsoft Online Services customer, open a Service Request through the Microsoft Online Administration Center and we will be happy to assist you. http://technet.microsoft.com/en-us/library/bb981072.aspx

    If you are a customer of Forefront Online Protectection for Exchange (FOPE), who owns the Bigfish servers, you can open a Service Request through their administration portal: https://admin.messaging.microsoft.com.

    If you are neither a customer of FOPE or Microsoft Online Services, you have the option to call the FOPE support line: http://support.microsoft.com/kb/907016/en-us

    For clarification on support for FOPE in this forum: this forum is specifically for Microsoft Online Services Exchange Online only.  Exchange Online may utilize FOPE, but the provided links above are the methods to request assistance with FOPE.

    Monday, July 12, 2010 6:33 AM