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Microsoft Online Services Sign IN not work

    Întrebare

  • Hi everybody,

    I have a problem in my work, with the MOServices Sign In.
    I explain us:

    I try to connect with Sign In in my dashboard, but when Sign In connect in my account, appear in my desktop a balloon with this message:

    "Unable to prepare a certificate request. Please contact with your service administrator"

    And in Sign in appears:

    "There was an error while preparing your application dashboard. Please try again later."

    Please, i have tried all, i tried to remove the proxy settings, and connect with a standard internet line.
    In my house it works but in my work, in all computer, Sign in doesn't work.

    Somebody does have some idea?


    P.D: If this is something, I put here the LOG of the session:



    11/05/2009 9:32:52    Info          LoginPanel.DoSignInCore                     Sign In initiated for user: admin@techdata1com.emea.microsoftonline.com
    11/05/2009 9:32:52    Info          Endpoint.GetEndpointBaseUrlFromRegistry     Endpoint URL is: https://signinservice.emea.microsoftonline.com/ssoservice
    11/05/2009 9:32:53    Info          Utils.IsUrlAccessible                       System Webproxy for the Url is: http://10.121.10.98:8080/
    11/05/2009 9:32:57    Info          SSOSignIn.CheckSignInResponse               Password expires in martes, 04 de agosto de 2009 11:26:01
    11/05/2009 9:32:57    Info          SSOSignIn.SignIn                            SignResponse validated successfully
    11/05/2009 9:32:57    Info          ConfigFileManager                           Existing configuration file will be reused
    11/05/2009 9:32:57    Info          ConfigFileManager                           Business Windows OsSku detected
    11/05/2009 9:32:57    Info          ConfigFileManager.ConfigFileManager         WOW64 is not available
    11/05/2009 9:32:58    Info          SSOCheckClientVersion.ParseVersionInfo: Client Version detected for :     ServiceClient
    11/05/2009 9:32:58    Info          SSOCheckClientVersion.ParseVersionInfo      Service Client version information found
    11/05/2009 9:32:58    Info          ApplyUpdates.GetClientUpdateRequiredStatus    Latest version: 1.0
    11/05/2009 9:32:58    Info          ApplyUpdates.GetClientUpdateRequiredStatus    Minimum Supported Version: 1.0
    11/05/2009 9:32:58    Info          ApplyUpdates.GetClientUpdateRequiredStatus    Current Version: 1.0
    11/05/2009 9:32:58    Info          ApplyUpdates.GetClientUpdateRequiredStatus    Current Client Schema Revision: 2.0
    11/05/2009 9:32:58    Info          ApplyUpdates.GetClientUpdateRequiredStatus    Current Service Schema Revision: 2.0
    11/05/2009 9:32:58    Info          ApplyUpdates.GetClientUpdateRequiredStatus    Force Update After: 5/15/2009
    11/05/2009 9:32:58    Info          ApplyUpdates.GetClientUpdateRequiredStatus    Prompt for update After: 4/15/2009
    11/05/2009 9:32:58    Exception     Certman2.RefreshClientCertificate           Unable to prepare a valid certificate request
    11/05/2009 9:32:58    Exception     Certman2.RefreshClientCertificate              at XENROLLLib.CEnrollClass.set_ProviderName(String pbstrProvider)
       at Microsoft.Online.Client.Certman.MakeCertRequest_XP(String templateName)
       at Microsoft.Online.Client.Certman2.MakeCertRequest(String templateName)
       at Microsoft.Online.Client.Certman2.RefreshClientCertificate(Object threadDataObject)
    11/05/2009 9:32:58    Info          TrayNotification.DisplayNextBalloonPopup    Balloon popup "Unable to prepare a certificate request. Please contact your service administrator." is displayed from queue
    11/05/2009 9:32:58    Info          NavigationHelper.ProcessApplicationProfile    Notification being displayed: Unable to prepare a certificate request. Please contact your service administrator.
    11/05/2009 9:32:58    Info          SSOGetApplicationInfo.GetApplicationInfo    Service schema revision 2.0 supports the new OCS enabled schema. GetApplicationInfo2 method will be called
    11/05/2009 9:32:59    Info          SSOGetApplicationInfo.GetApplicationInfo    Application Profile downloaded successfully
    11/05/2009 9:32:59    Info          SingleSignOn.StoreCredentials               Server *.red002.local added to credman for user admin@techdata1com.emea.microsoftonline.com
    11/05/2009 9:32:59    Info          SingleSignOn.StoreCredentialsForAServer     Storing credentials for *.red002.local
    11/05/2009 9:32:59    Exception     SingleSignOn.StoreCredentialsForAServer     A specified logon session does not exist. It may already have been terminated
    11/05/2009 9:32:59    Exception     SingleSignOn.StoreCredentialsForAServer        at Microsoft.Online.Client.CredManEntry.AddUserCredentials(String target, String userName, String password, CRED_PERSIST persistOption, CRED_TYPE credType)
       at Microsoft.Online.Client.SingleSignOn.StoreCredentialsForAServer(String userId, String password, String serverName, CRED_PERSIST credentialPersistence)
    11/05/2009 9:32:59    Exception     SingleSignOn.StoreCredentials               A specified logon session does not exist. It may already have been terminated
    11/05/2009 9:32:59    Exception     SingleSignOn.StoreCredentials                  at Microsoft.Online.Client.CredManEntry.AddUserCredentials(String target, String userName, String password, CRED_PERSIST persistOption, CRED_TYPE credType)
       at Microsoft.Online.Client.SingleSignOn.StoreCredentialsForAServer(String userId, String password, String serverName, CRED_PERSIST credentialPersistence)
       at Microsoft.Online.Client.SingleSignOn.StoreCredentials()
    11/05/2009 9:32:59    Error         SingleSignOn.StoreCredentials               No Credentials were written into credman
    11/05/2009 9:32:59    Exception     NavigationHelper.ProcessApplicationProfile    A specified logon session does not exist. It may already have been terminated
    11/05/2009 9:32:59    Exception     NavigationHelper.ProcessApplicationProfile       at Microsoft.Online.Client.SingleSignOn.StoreCredentials()
       at Microsoft.Online.Client.NavigationHelper.ProcessApplicationProfile()
    11/05/2009 9:32:59    Info          SingleSignOn.GetEndpointBaseUrl             Unable to set home location cookie No more data is available
    11/05/2009 9:32:59    Info          SingleSignOn.ResetConnectionsToService      Closing all open connections


    Thanks,
    Víctor.
    11 mai 2009 09:01

Răspunsuri

  • Hi Victor, are you still having this issue?  Seems to have been opened a long time back.  In looking at the original statement, Vijay is right that the issue is related to the OS not able to request an Online Certificate:

    11/05/2009 9:32:58    Exception     Certman2.RefreshClientCertificate           Unable to prepare a valid certificate request
    11/05/2009 9:32:58    Exception     Certman2.RefreshClientCertificate              at XENROLLLib.CEnrollClass.set_ProviderName(String pbstrProvider)
       at Microsoft.Online.Client.Certman.MakeCertRequest_XP(String templateName)
       at Microsoft.Online.Client.Certman2.MakeCertRequest(String templateName)
       at Microsoft.Online.Client.Certman2.RefreshClientCertificate(Object threadDataObject)
    11/05/2009 9:32:58    Info          TrayNotification.DisplayNextBalloonPopup    Balloon popup "Unable to prepare a certificate request. Please contact your service administrator." is displayed from queue

    This doesn't look to be a connectivity issue, as the local machine cannot prepare the request for an updated certificate, so this issue definitely looks to be local in nature.
    Ryan J. Phillips
    25 iunie 2009 15:47

Toate mesajele

  • It looks like the sign in client is unable to set the "certificate service provider name" while requesting for a new certificate. I assume you didn't modify the anything related to the "cryptographic services".

    Has the client worked fully in your machine before?
    Have you tried restarting the machine once?
    13 mai 2009 01:01
  • Hi,

    I didn't modify anything related to "cryptographic services", I have started this service in my pc.
    I have rebooted the machine many times and the problem continue.

    I think that the problem is a some parameter that it doesn't permit to prepare a new certificate, but i don't know what is it.

    Please, i don't know what i must to do.

    Thanks.
    13 mai 2009 07:55
  • Our certificate requests use "Microsoft Enhanced Cryptographic Provider v1.0'. Is it possible that, in your work computers, this provider is uninstalled?

    Can you check the following registry key and check if you can find keys under "Microsoft Enhanced Cryptographic Provider v1.0"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Defaults\Provider
    14 mai 2009 03:47
  • Hello,

    I have checked the registry HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Defaults\Provider and I can see "Microsoft Enhanced Cryptographic Provider v1.0".

    In
    "Microsoft Enhanced Cryptographic Provider v1.0" there are 5 entries:

    (Default)             REG_SZ             (value not set)
    Image Path         REG_SZ              rsaenh.dll
    SigninFile            REG_DWORD      0x00000000 (0)
    Type                   REG_DWORD      0x00000001 (1)

    That's all that i have seen...

    Thanks,
    Víctor.
    14 mai 2009 09:00
  • Hi Victor, are you still having this issue?  Seems to have been opened a long time back.  In looking at the original statement, Vijay is right that the issue is related to the OS not able to request an Online Certificate:

    11/05/2009 9:32:58    Exception     Certman2.RefreshClientCertificate           Unable to prepare a valid certificate request
    11/05/2009 9:32:58    Exception     Certman2.RefreshClientCertificate              at XENROLLLib.CEnrollClass.set_ProviderName(String pbstrProvider)
       at Microsoft.Online.Client.Certman.MakeCertRequest_XP(String templateName)
       at Microsoft.Online.Client.Certman2.MakeCertRequest(String templateName)
       at Microsoft.Online.Client.Certman2.RefreshClientCertificate(Object threadDataObject)
    11/05/2009 9:32:58    Info          TrayNotification.DisplayNextBalloonPopup    Balloon popup "Unable to prepare a certificate request. Please contact your service administrator." is displayed from queue

    This doesn't look to be a connectivity issue, as the local machine cannot prepare the request for an updated certificate, so this issue definitely looks to be local in nature.
    Ryan J. Phillips
    25 iunie 2009 15:47
  • I too am experiencing exactly the same problem setting up a new PC o running windws 7 on our network.  Any Ideas?
    19 decembrie 2009 14:40
  • I'm having the same issue on XP. One specific machine. Other XP machines here are fine.

    4 ianuarie 2010 17:23
  • I'm having the same problem ... appears to be on one specific computer and not others .... am exhausted looking for solutions ...
    9 februarie 2010 05:11
  • I'm having the same problem...

    I have a Windows 2003 server and it works fine for me as a administrator but if I logon as a user I get the same problem.

    2010-02-11 13:55:59 Info       ApplyUpdates.GetClientUpdateRequiredStatus Prompt for update After: 02/24/2010
    2010-02-11 13:56:00 Exception  Certman2.RefreshClientCertificate        Unable to prepare a valid certificate request
    2010-02-11 13:56:00 Exception  Certman2.RefreshClientCertificate           vid XENROLLLib.CEnrollClass.createRequest(Int32 Flags, String strDNName, String Usage)
       vid Microsoft.Online.Client.Certman.MakeCertRequest_XP(String templateName)
       vid Microsoft.Online.Client.Certman2.MakeCertRequest(String templateName)
       vid Microsoft.Online.Client.Certman2.RefreshClientCertificate(Object threadDataObject)
    2010-02-11 13:56:00 Info       TrayNotification.DisplayNextBalloonPopup Balloon popup "Det går inte att förbereda en certifikatbegäran. Kontakta tjänstadministratören." is displayed from queue
    2010-02-11 13:56:00 Info       NavigationHelper.ProcessApplicationProfile Notification being displayed: Det går inte att förbereda en certifikatbegäran. Kontakta tjänstadministratören.
    2010-02-11 13:56:00 Info       SSOGetApplicationInfo.GetApplicationInfo Application Profile downloaded successfully
    11 februarie 2010 13:22
  • Follow this link to find a possible solution for thise case. One of the support agents will place more information to resolve this issue.

    http://support.microsoft.com/kb/972654

    12 februarie 2010 23:49
  • Hello,

     

    I have the same problem on a windows XP pro.

    I have "Unable to prepare a certificate request. Please contact with your service administrator"

    And in Sign in appears:

    "There was an error while preparing your application dashboard. Please try again later."

    I try all tests described over, but I still have this problem.

    With user "toto" (only member of administrators) I can't signin, and, with my initial admin account "administrator" (only member of administrators), it works !!!

    Please help me !!!
    Thanks
    Benoit

    22 aprilie 2010 12:17
  • I have pretty much exhausted every idea known on forums and blogs I have found, and this issue is still not resolved for me.  I am currently working with Microsoft Support to try and isolate the problem, but they just asked me if I did all the stuff I found on the internet.

    14 septembrie 2010 13:29
  • Can you access your Microsoft online company portal?  https://home.microsoftonline.com as this is linked to the sso client.

    Check your time and make sure it is sycronized with an internet time server.

    rip out all .net services and reinstall them from version 1 - 3.5 in order

     then unistall and reinstal the sign in client.

    run this command:

    cacls "%appdata%\Microsoft\Crypto\RSA" /t /e /c /g "%username%":F

    more info here: http://support.microsoft.com/kb/943358

    David Brody

    BPOS Support

    16 septembrie 2010 22:36
  • Hi,

    Check you local time on the machine, it must have  the correct time. otherwise the SSO will not be able to sign in.

    regards,

    22 septembrie 2010 21:06
  • Hi,

    "There was an error while preparing your application dashboard. Please try again later."

    This issue we can resolve by editing the local policy >

    go to run > gpedit.msc

    Computer configuration>Windows Settings>Security Settings>Local Policies>Security Options >

    in this Security Options, double click the Network access: Do not allow storage of passwords and credentials for network authentication and set the policy in to Disabled.

    This will resolve the issue.

    • Propus ca răspuns de Pramod TE 14 iunie 2011 08:06
    14 iunie 2011 08:02
  • Nothing is doing it for me....

    searched all over and no solution!

    I guess that why 365 is out so soon after BPOS...

    I have another month with BPOS - any chance to get a fix???

    23 ianuarie 2012 22:19