none
MSOcache files for Office 2010

    السؤال

  • I am copying the MSOcaches locally to the computer and running setup from there.  In the MSOCache folder for Office 2010 there is a folder call Proplusoffice12-patch-C.  This same folder name is in the Office 2007 MSOcache files.  If I try to run an upgrade will file being named the same cause issue?  I'm wondering because we currently have Office 2007 installed with the MSOCache files on our machines. Should this file be called ProplusOffice14pactch-C for Office 2010 or should it be the same?  

    Thanks.

    Margie 

    17/ذو القعدة/1431 03:35 م

الإجابات

  • Hi Margie,

    The MSOCACHE for Office 2007 should be removed once that suite is removed. In certain scenarios, such as when you have Office 2007 Enterprise and upgrade to Office 2010 Standard, the Office 2007 suite is not fully removed. Untill the whole suite is removed, the MSOCACHE for the full product will still be there. Did you confirm that your Office 2007 suite was removed?

    If there are certain apps from Office 2007 that are still installed, they should not cause any issues running with Office 2010.

    Hope this helps

    Tarak Chakraborty - MSFT

    • تم وضع علامة كإجابة بواسطة Sally Tang 28/ذو القعدة/1431 02:18 ص
    27/ذو القعدة/1431 07:31 م

جميع الردود

  • Hi Margie,

    There is a known issue with Office 2010, where if you already have Office 2007 installed, and you try to perform a Cacheonly install for Office 2010 first, and then try to run setup.exe from the MSOCACHE, the installation will fail and you will get an error message.

    We do not recommend running setup.exe for Office 2010 from MSOCACHE when you have Office 2007 already installed. This process will work if you do not have Office 2007 installed, but not if you already have 2007. It is documented in our team blog at http://blogs.technet.com/b/odsupport/archive/2010/06/30/when-attempting-to-install-office-2010-from-a-precached-source-the-following-error-occurs-the-language-of-this-installation-package-is-not-supported-by-your-system.aspx

    It is also documented on the Office Resource Kit pages at http://technet.microsoft.com/en-us/library/cc179231.aspx

    When you have Office 2007, call setup.exe from the network directly to install Office 2010.

    Hope this helps

    Tarak Chakraborty - MSFT
    Office Deployment Team Blog:http://blogs.technet.com/b/odsupport/

    19/ذو القعدة/1431 06:14 م
  • I did try running setup from the network.  This worked but one thing I noticed is that the Msocache files for Office 2007 remain in the local MSOcache folder along with the Office 2010 files.  I have OCT configured to remove Office 2007 and then install Office 2010.  When Office 2007 is unistalled shouldn't it's Msocache files be removed?  They are removed when you run a standard uninstall of Office 2007.  Will this cause problems for future version upgrades?  Is this known issue something that'll be fix for future releases?

    Margie

    19/ذو القعدة/1431 06:32 م
  • Hi Margie,

    The MSOCACHE for Office 2007 should be removed once that suite is removed. In certain scenarios, such as when you have Office 2007 Enterprise and upgrade to Office 2010 Standard, the Office 2007 suite is not fully removed. Untill the whole suite is removed, the MSOCACHE for the full product will still be there. Did you confirm that your Office 2007 suite was removed?

    If there are certain apps from Office 2007 that are still installed, they should not cause any issues running with Office 2010.

    Hope this helps

    Tarak Chakraborty - MSFT

    • تم وضع علامة كإجابة بواسطة Sally Tang 28/ذو القعدة/1431 02:18 ص
    27/ذو القعدة/1431 07:31 م