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Insufficient memory to perform the operation error

    Question

  • When using smartcard to digitally sign email on Outlook 2010, this error occurs consistently:

    "An error occurred in the underlying security system. Insufficient memory for the operation." 

    The event viewer gives

    P1=30032

    P2=14.0.6029.1000

    P3=6xk3

    P4=0x8009000E

    This is on Windows 7 64 bits.  Not sure where the insufficient memory comes from. The smartcard has sufficient memory when used in Win2003/WinXP 32 bits for the same operations. The workstation has 8GB memory and Outlook is the only thing I am testing on the workstation.

    Furthermore, I am able to use soft certificate (workstation based certificate) to digitally sign email successfully on this workstation without an error.  Only when I select the smart-card based certificate for the digital signature that the error occurs after the smartcard light flashes  a few times.

    I have removed Outlook2010 and installed Outlook2007 on the same windows 7 64 bits, and similar problem exists.

    It definitely has to do with Windows 7 and 64 bits.  I read where some comments about size of memory (too large or too little) and I don't see that in this case.  I have 2 workstations running windows 7 64 bits (one with 8GB  and the second with 2GB memory) and Outlook has same problem on both.

    Any suggestion will help.

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    Tuesday, March 20, 2012 6:06 PM

Answers

  • Hi,

    It seems smartcard driver does not compatible with Windows 7, please contact certificate organizer update smartcard driver.

    Best regards.


    William Zhou

    TechNet Community Support

    • Marked as answer by p66272 Thursday, March 22, 2012 4:58 PM
    Thursday, March 22, 2012 6:54 AM
  • Yes, the smartcard CSP provider is looking into it and a debug version of the CSP code tested okay without the error.
    Thursday, March 22, 2012 4:39 PM

All replies

  • Hi,

    It seems smartcard driver does not compatible with Windows 7, please contact certificate organizer update smartcard driver.

    Best regards.


    William Zhou

    TechNet Community Support

    • Marked as answer by p66272 Thursday, March 22, 2012 4:58 PM
    Thursday, March 22, 2012 6:54 AM
  • Yes, the smartcard CSP provider is looking into it and a debug version of the CSP code tested okay without the error.
    Thursday, March 22, 2012 4:39 PM
  • Hi,

    I'm glad to hear that we find the reason, thank you for sharing your solutions and experience here. It will be very beneficial for other community members who have similar questions.


    Have a nice day.


    William Zhou

    TechNet Community Support

    Friday, March 23, 2012 1:54 AM